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Author: Timothy J. Clark
Publisher:
Published: 1999
Total Pages: 0
ISBN-13: 9780873894418
DOWNLOAD EBOOKThis text starts with a fundamental introduction to continuous improvement and provides an overview of the quality improvement theory, methods, and basic tools. It also provides clear guidelines that can be immediately applied to improve leadership, decision-making and problem-resolution skills
Author: Timothy J. Clark
Publisher: Quality Press
Published: 2002-06-30
Total Pages: 157
ISBN-13: 0873899067
DOWNLOAD EBOOKIdeal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.!--nl--If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.
Author: Andrew Wright
Publisher: Routledge
Published: 2018-09-03
Total Pages: 223
ISBN-13: 1351213253
DOWNLOAD EBOOKProjects are inherently risky, since they involve some level of uncertainty, doing something new in the target environment, but the percentage of projects seen as a success is still disappointingly low, especially for IT projects. The ‘Iron Triangle’ of time/cost/quality suggests that all three aspects are equal, but with quantitative methods for monitoring project performance, the focus is primarily on managing cost and time. This book seeks to redress the balance, explaining the rationale and benefits of focusing more on quality (fitness for purpose and conformance to requirements) before detailing a range of tools and techniques to support rebalancing the management of projects, programmes and portfolios. It shows how managing project quality actively can reduce costs through minimising wastage, and reduce delays through avoiding rework, leading to improved project success rates and customer satisfaction.
Author: Henry Petroski
Publisher: Princeton University Press
Published: 2018-05-29
Total Pages: 256
ISBN-13: 0691180997
DOWNLOAD EBOOKThis book examines the importance of engineering design as well as society's ability to respond to design flaws.
Author: D. H. Stamatis
Publisher: CRC Press
Published: 2018-11-12
Total Pages: 254
ISBN-13: 0429684606
DOWNLOAD EBOOKThis book defines, develops, and examines the foundations of the APQP (Advanced Product Quality Planning) methodology. It explains in detail the five phases, and it relates its significance to national, international, and customer specific standards. It also includes additional information on the PPAP (Production Part Approval Process), Risk, Warranty, GD&T (Geometric Dimensioning and Tolerancing), and the role of leadership as they apply to the continual improvement process of any organization. Features Defines and explains the five stages of APQP in detail Identifies and zeroes in on the critical steps of the APQP methodology Covers the issue of risk as it is defined in the ISO 9001, IATF 16949, the pending VDA, and the OEM requirements Presents the role of leadership and management in the APQP methodology Summarizes all of the change requirements of the IATF standard
Author: John Almarode
Publisher: Corwin Press
Published: 2021-02-05
Total Pages: 200
ISBN-13: 1071838105
DOWNLOAD EBOOKProvide students a clear view of what success looks like for any process, task, or product. What does success look like for your students? How will they know if they have learned? This essential component of teaching and learning can be difficult to articulate but is vital to achievement for both teachers and students. The Success Criteria Playbook catapults teachers beyond learning intentions to define clearly what success looks like for every student—whether face-to-face or in a remote learning environment. Designed to be used collaboratively in grade-level, subject area teams—or even on your own—the step-by-step playbook expands teacher understanding of how success criteria can be utilized to maximize student learning and better engage learners in monitoring and evaluating their own progress. Each module is designed to support the creation and immediate implementation of high-quality, high impact success criteria and includes: • Templates that allow for guided and independent study for teachers. • Extensive STEM-focused examples from across the K-12 STEM curriculum to guide teacher learning and practice. • Examples of success criteria applied across learning domains and grades, including high school content, skills, practices, dispositions, and understandings. Ensure equity of access to learning and opportunity for all students by designing and employing high-quality, high-impact success criteria that connect learners to a shared understanding of what success looks like for any given learning intention.
Author: Ray Dalio
Publisher: Simon and Schuster
Published: 2019-11-26
Total Pages: 164
ISBN-13: 1982147253
DOWNLOAD EBOOKAn entertaining, illustrated adaptation of Ray Dalio’s Principles, the #1 New York Times bestseller that has sold more than two million copies worldwide. Principles for Success distills Ray Dalio’s 600-page bestseller, Principles: Life & Work, down to an easy-to-read and entertaining format that’s accessible to readers of all ages. It contains the key elements of the unconventional principles that helped Dalio become one of the world’s most successful people—and that have now been read and shared by millions worldwide—including how to set goals, learn from mistakes, and collaborate with others to produce exceptional results. Whether you’re already a fan of the ideas in Principles or are discovering them for the first time, this illustrated guide will help you achieve success in having the life that you want to have.
Author: Moira Clark
Publisher: Routledge
Published: 2007-03-30
Total Pages: 212
ISBN-13: 1136423133
DOWNLOAD EBOOKThe text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.
Author: United States. Congress. House. Committee on Education and the Workforce
Publisher:
Published: 2014
Total Pages: 96
ISBN-13:
DOWNLOAD EBOOKAuthor: Jochen Wirtz
Publisher: World Scientific
Published: 2016-12-12
Total Pages: 704
ISBN-13: 1944659072
DOWNLOAD EBOOKWinning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
