ServiceNow IT Operations Management
ServiceNow IT Operations Management

Author: Ajaykumar Guggilla

Publisher: Packt Publishing Ltd

Published: 2017-04-27

Total Pages: 258

ISBN-13: 1785889818

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Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

ServiceNow IT Operations Management
ServiceNow IT Operations Management

Author: Ajay Guggilla

Publisher:

Published: 2017-03-31

Total Pages: 351

ISBN-13: 9781785889080

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Align your business requirements with IT by implementing ServiceNow IT Operations with easeAbout This Book* Written to the latest specification, it will cover basic to advanced concepts and architecture.* Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.* Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.Who This Book Is ForThe book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM.What you will learn* Step by step guide in setting up each features with in ServiceNow ITOM* Install and configure the required application or plugin* Integrate with other provider services as deemed appropriate* Explore Orchestration capabilities and how to analyze the data* Learn about the ServiceNow graphical interface* Integrate with other applications within ServiceNow* Aims to cover the fundamentals concepts to advanced concepts* Best practices and advanced featuresIn DetailServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation.This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

ServiceNow Cookbook
ServiceNow Cookbook

Author: Ashish Rudra Srivastava

Publisher: Packt Publishing Ltd

Published: 2017-02-28

Total Pages: 370

ISBN-13: 1785884131

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Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

ServiceNow Application Development
ServiceNow Application Development

Author: Sagar Gupta

Publisher: Packt Publishing Ltd

Published: 2017-09-25

Total Pages: 400

ISBN-13: 1787129780

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Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

Learning ServiceNow
Learning ServiceNow

Author: Tim Woodruff

Publisher: Packt Publishing Ltd

Published: 2018-06-20

Total Pages: 389

ISBN-13: 1788837371

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IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Mastering ServiceNow
Mastering ServiceNow

Author: Martin Wood

Publisher: Packt Publishing Ltd

Published: 2016-10-27

Total Pages: 647

ISBN-13: 1786467429

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Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Public Service Operations Management
Public Service Operations Management

Author: Zoe J. Radnor

Publisher: Routledge

Published: 2015-07-30

Total Pages: 481

ISBN-13: 1317602951

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How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Learning ServiceNow
Learning ServiceNow

Author: Tim Woodruff

Publisher: Packt Publishing Ltd

Published: 2017-03-30

Total Pages: 351

ISBN-13: 178588753X

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IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Project Management in Manufacturing and High Technology Operations
Project Management in Manufacturing and High Technology Operations

Author: Adedeji Bodunde Badiru

Publisher: John Wiley & Sons

Published: 1996-06-07

Total Pages: 608

ISBN-13: 9780471127215

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Project management is a system originally developed within the construction industry for controlling schedules, costs, and specifications of large multitask projects. In recent years, manufacturers have discovered that project management's time-tested techniques dovetail neatly with the current thinking on quality control and management in a highly competitive global marketplace. The system has been increasingly recognized for its suitability in the manufacturing process and is now applied in virtually every area of production. One of the foremost proponents of this trend is Adedeji Badiru, an internationally recognized authority on project management, whose books have helped thousands of companies adapt the system to their particular needs. This completely revised Second Edition of Badiru's breakthrough publication, Project Management in Manufacturing and High Technology Operations, focuses on the dramatic increase in the use of high-tech machinery in industrial operations, and seamlessly integrates high-tech themes into a general discussion of project management. An introductory chapter on manufacturing analysis investigates how the latest concepts and techniques of project management are applied to manufacturing. The main body of the book offers a wealth of new material, including discussions of learning curve analysis, basic models for forecasting and inventory control, economic analysis of manufacturing, techniques for data analysis, and the application of expert systems. The chapter on computer applications in project management is completely revised and updated to reflect the enormous strides taken in this area in recent years. This book presents an up-to-date, practical approach to project management in manufacturing. Written by a pioneer in the application of project management to the manufacturing industries, this revised and expanded Second Edition of Project Management in Manufacturing and High Technology Operations reflects the increased use of high-tech machinery in industrial operations and the trends of recent years to apply project management methods to every phase of production. Complete with numerous illustrations, as well as exercises to wrap up each chapter, this Second Edition features: An emphasis on practical examples, including many new case studies, and a full chapter on the lessons learned from the space shuttle Challenger disaster Many new project management concepts and techniques that focus on manufacturing but can be applied to any project A new chapter on manufacturing systems analysis that provides the backdrop for the project analysis that takes place throughout the book Expanded discussions of the latest quantitative and managerial approaches, including learning curve analysis, basic models for forecasting and inventory control, economic analysis of manufacturing, techniques for data analysis, and the application of expert systems A strong international perspective, useful for multinational companies and for academic purposes This book equips engineers and managers with the tools to effectively manage all aspects of a project, including quality control, schedules, and expenses. Used as a text in engineering or business courses, it offers absorbing supplemental reading for students at the upper undergraduate and graduate levels. Professor Badiru has been widely praised for his incisive and highly relevant case studies. In this Second Edition, the case-study approach is expanded so that chapters typically include two real-world examples of the project management techniques or issues in question. In the final chapter, Badiru takes a close and painful look at a high-tech disaster, the explosion of the space shuttle Challenger. He offers rare and instructive insight into the devastating failure of a high-tech project—still poignant, despite the passage of time. Communicative throughout, this volume provides a solid, up-to-date reference for engineers and managers in manufacturing, as well as for consultants and administrators in related fields. Professor Badiru's proven reputation for providing interesting lecture material also makes Project Management in Manufacturing and High Technology Operations especially useful as a technology management text in both engineering and business schools. Cover Design/Illustration: David Levy