Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson For Life

Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson For Life

Author: Jack Mitchell

Publisher: McGraw Hill Professional

Published: 2018-06-08

Total Pages: 355

ISBN-13: 1260134849

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Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service—but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming.You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple 5-stage process that anyone can master:1st Stage: Making the ConnectionLearn how to make a great first impression that engages customers immediately—and keeps them coming back again and again.2nd Stage: Decoding the MissionLook for easy-to-read tells to determine what each customer wants—and what you need to do to make him or her happy.3rd Stage: Show and ShareInstead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product.4th Stage: Allowing the BuyAdopt a warm, relaxed manner to gradually establish trust, gently convince the customer—and ultimately close the deal.5th Stage: The Kiss GoodbyeJust as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted.The Extra Stage: One for Good MeasureTake that extra step to follow up on your customers, build on your connections, and make them your customers for life.These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell’s tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You’ll learn how to be a better listener so you can anticipate your customer’s every need. You’ll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you’ll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It’s a win-win-win for you, your customers, and your business. It’s Selling the Hug Your Customers Way.


Hug Your Customers

Hug Your Customers

Author: Jack Mitchell

Publisher: Hachette Books

Published: 2003-06-11

Total Pages: 312

ISBN-13: 1401398049

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Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.


Hug Your Customers

Hug Your Customers

Author: Jack Mitchell

Publisher: Hyperion Books

Published: 2014-07-02

Total Pages: 157

ISBN-13: 9780316330329

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The CEO of two successful independent clothing stores shares the secrets of his family's management approach, which calls for a personal relationship with customers and an emphasis on customer service.


5-Minute Selling

5-Minute Selling

Author: Alex Goldfayn

Publisher: John Wiley & Sons

Published: 2020-08-25

Total Pages: 357

ISBN-13: 1119687659

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WALL STREET JOURNAL BESTSELLER Add 50% to 100% to Your SalesIn 5 Minutes Per Day 5-Minute Selling presents a proven, simple process that can double your sales, even if you dont have time for an elaborate new sales system. When you spend your days scrambling to take orders and resolving customer issues, there is little time for new sales techniques. This book is for you. In 5-Minute Selling, Alex Goldfayn describes how thousands of his clients and workshop attendees have generated dramatic annual sales growth with short bursts of action throughout the day. With three-second efforts throughout the day, you can add 50 to 100% to your sales. The techniques in this book are simple but powerful: Youll learn the power of picking up the phone proactively to call customers and prospects when nothing is wrong, because almost nobody does this Youll get approaches for offering customers additional products and servicesand asking about what else they are buying elsewherebecause almost nobody does this either Youll also learn about the low-tech but incredibly effective singular impact of the hand-written note In short, 5-Minute Selling is about showing customers and prospects that we care about them more than our competition does with simple, repeated, lightning-fast, high-value, consistent communications. Dont Read This Book, DO THIS BOOK: 5-Minute Selling lays out a Two-Week Challenge for you implement in your sales work. Follow the detailed process for five minutes per day, for 10 working days (less than one total hour of time), and, like thousands before you, you will begin to see dramatic improvements in your sales growth.


Sell Your Way to the Top

Sell Your Way to the Top

Author: Zig Ziglar

Publisher: Sound Wisdom

Published: 2022-02-15

Total Pages: 165

ISBN-13: 1640953361

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Master the art of the close with the latest book from the international authority on sales success. Sell Your Way to the Top shows you the exact steps it takes to create a lucrative sales career in any environment or industry by enhancing your sales conversations through purposeful questions and vivid imagery. A quarter of a billion people have already implemented Zig Ziglar’s selling strategies with great success—improving their prospecting, expanding their customer base, and becoming top sales stars. Zig’s wisdom and wit have helped millions of salespeople discover: How to think like a seller and a buyer for tremendous results How honesty and kindness equal sales The power of positive projection How to use your verbal paintbrush to set the scene Why questions are vital in making the sale The secrets of tried-and-true closes—that actually work! Success is a combination of specific ingredients that work together to help you reach your desired goal. With engaging anecdotes and concrete, actionable strategies, Zig provides each of those ingredients in Sell Your Way to the Top, including: Twenty-Five Sales Points Fourteen Real-Life Sales Lessons Six Keys to Sales Mind’s-Eye Selling Overcoming Objections The Closing Successful Selling Secrets Sell Yourself on Selling Sell Your Way to the Top not only challenges and motivates you; it provides practical and proven skills to help you close the sale today—as you build customers and a career for tomorrow. Along the way, you will learn how to move from success to significance, ultimately striving to help others get what they need and want. Hilary Hinton “Zig” Ziglar (1926-2012) was one of America’s most influential and beloved encouragers and believers that everyone could be, do, and have more. He was a motivational speaker, teacher, and trainer who traveled extensively delivering messages of humor, hope, and encouragement. His appeal transcended age, culture, and occupation. From 1970 until 2010, Zig traveled more than five million miles around the world sharing powerful life-improvement messages, cultivating the energy of change.


Sell!

Sell!

Author: Dale Carnegie & Associates

Publisher: Gildan Media LLC aka G&D Media

Published: 2019-10-22

Total Pages: 160

ISBN-13: 1722521163

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What do How to Win Friends and Influence People and Sell! have in common (other than Dale Carnegie)? They're both based on the premise that RELATIONSHIPS are what matter. In this age, where media is social and funding is raised by crowds, the sales cycle has permanently changed. It's no longer enough to know your product, nor always appropriate to challenge your customer's thinking based on your online research. In Sell!: The Way Your Customers Want to Buy, Dale Carnegie & Associates reveal the REAL modern sales cycle. It's one that depends on your ability to influence more than just one buyer, understand what today's customers want from you (and don't want), and use time-tested human relations principles that will help you strengthen relationships anywhere in the global economy. Readers will learn the five stages to master in the modern selling process, and learn from real sales examples told by top performing salespeople and veteran sales trainers from the U.S. to Europe, the Middle East, India, Japan and points in between. This book combines insightful new research, a modern sales process and timeless, powerful human relations principles. It's a fresh take on what works today to grow sales. Learn the two traits customers want most from their salespeople Which types of questions are rarely asked by all but top salespeople? When will customers be willing to pay more for your solution or product? How what you think about can matter to customers and change your results? And get access to online training resources that come with this book! "A familiar but wide-ranging guide to applying Carnegie's up-close-and-personal principles to selling." -KIRKUS Reviews


How To Sell Your Way Through Life

How To Sell Your Way Through Life

Author: Napoleon Hill

Publisher: John Wiley and Sons

Published: 2009-12-15

Total Pages: 278

ISBN-13: 0470570172

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TIMELESS WISDOM from the ORIGINAL PHILOSOPHER of PERSONAL SUCCESS "No matter who you are or what you do, you are a salesperson. Every time you speak to someone, share an opinion or explain an idea, you are selling your most powerful asset . . . you! In How to Sell Your Way Through Life, Napoleon Hill shares valuable lessons and proven techniques to help you become a true master of sales." SHARON LECHTER, Coauthor of Think and Grow Rich: Three Feet from Gold; Member of the President's Advisory Council on Financial Literacy "These proven, time-tested principles may forever change your life." GREG S. REID, Coauthor of Think and Grow Rich: Three Feet from Gold; Author of The Millionaire Mentor "Napoleon Hill's Think and Grow Rich and Laws of Success are timeless classics that have improved the lives of millions of people, including my own. Now, we all get the chance to savor more of his profound wisdom in How to Sell Your Way Through Life. It is a collection of simple truths that will forever change the way you see yourself." BILL BARTMANN, Billionaire Business Coach and Bestselling Author of Bailout Riches (www.billbartman.com) Napoleon Hill, author of the mega-bestseller Think and Grow Rich, pioneered the idea that successful individuals share certain qualities, and that examining and emulating these qualities can guide you to extraordinary achievements. Written in the depths of the Great Depression, How to Sell Your Way Through Life explores a crucial component of Achievement: your ability to make the sale. Ringing eerily true in today's uncertain times, Hill's work takes a practical look at how, regardless of our occupation, we must all be salespeople at key points in our lives. Hill breaks down concrete instances of how the Master Salesman seizes advantages and opportunities, giving you tools you can use to effectively sell yourself and your ideas. Featuring a new Foreword from leadership legend Ken Blanchard, this book is a classic that gives you one beautifully simple principle and the proven tools to make it work for you.


If They Can Sell It, So Can You!

If They Can Sell It, So Can You!

Author: PA YA KER

Publisher: PA YA KER

Published: 2014-06-19

Total Pages: 13

ISBN-13:

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The Proven Techniques That Can Empower You To Become Super Salesperson & Top Your Company From Today!~ Make Your Boss And Colleagues Can't Live Without You! Dear Aspiring Sales Person, Do you have a burning desire to become Super Salesperson and TOP your company? Do you have a burning desire to create, to build a cohesive work team and make every one in your company like you? Do you want to gain GOOD paid, freedom and trust from your boss? Well, if you answered YES to any of those questions, then you've just landed on the right page, because I'm going to share with you a very strong reasons These simple yet proven techniques is the key to your success and how you can BECOME A Super Salesperson in as little as few days~ Only if you learn and apply. You see, all super salespersons have one thing in common - they all possess a specific mindset and skills that allowed them to become truly successful in this "super" position.. And it is this mindset that sets successful entrepreneurs apart from the rest of the crowd. I have found that time and again, Super Salesperson think very differently from mediocre ones. And it's easy to see why! Because becoming a super salespersons is entirely different from just selling staff. When you're faced with monthly sales target, the responsibility of caring & visiting your customers on time, and growing your sales, while CAN still enjoying your life - it makes total sense that a super salesperson requires a totally different mindset and set of skills to become truly "super". In fact, your mindset is the most important key to success as a super salesperson. This is because your mindset affects everything else. Your mindset affects your thoughts, which affects your behavior and actions, and these ultimately affects the results you produce. And if you lack the right mindset and skills required to become a super salespersons, then you'll never be able to product the results you want. In fact, you'd most likely get FIRED by your boss! You MUST possess the right skills, strategies, and mindset if you want seriously want to build a yourself a super salesperson. So without further ado... Introducing “If They Can Sell It, So Can You!” Here's what you'll discover inside... “Part 1: Your Mindset” # You have to have confidence in yourself and also your products and your service # Have the will to sell # Cultivate 5 MUST HAVE Habits "Part 2: Your Workplace" # REMEMBER, No man is an island #Be sincere so as to gain your colleagues' support and trust! # Avoid office conflicts # How to build coalition # But be forewarned of some nasty people “Part 3: Your Customer.” # Planning is critical to your success # Strategies through cultivating future customers from today! #Focus on your customer # Make it easy for your customers to buy # Know the players #Focus on benefits, NOT prices. #Discipline to be early for appointment # Train to work fast! # Discipline yourself to control your temper # Be flexible and change according to the situation # Use the direct and indirect methods “If They Can Sell It, So Can You!” is the most complete book out there on how anyone - sales professional, fresh graduate, middle manager, etc - can start to build up as a super salesperson with no money in as little as few days. Period. This book is an accumulation of my years first-hand experience in businesses. I've put everything I know into this book, so you can avoid the mistakes I've made and shortcut your path to become a super salesperson. With all the knowledge, lessons and strategies you have acquired in this book, the only thing that will stop you from achieving your dreams (Become a super salesperson) is the lack of consistent action. So, NOW, I am sure you want to see improvement immediately. Don't wait, Don't be a NATO. (No Action, Talk Only), Take action and own this book now.


Hug Your People

Hug Your People

Author: Jack Mitchell

Publisher: Hachette Books

Published: 2008-03-04

Total Pages: 308

ISBN-13: 1401395465

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In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees!


No Thanks, I'm Just Looking

No Thanks, I'm Just Looking

Author: Harry J. Friedman

Publisher: John Wiley & Sons

Published: 2011-11-29

Total Pages: 245

ISBN-13: 1118209648

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Secrets of the trade from the master of retail selling and sales training No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant. No Thanks, I'm Just Looking delivers the tricks of the trade from an international retail authority. Author is the most heavily attended speaker on retail selling and operational management in the world These groundbreaking high-performance training systems have been used by more than 500,000 retailers, from small independents to the likes of Neiman Marcus, Cartier, Billabong, La-Z-Boy and Godiva, to routinely deliver more sales Friedman created the number one retail sales and management system used by more retailers than any other system of its kind in the world Get proven techniques that will increase sales and elevate your staff to a high-performance sales team.