Rath & Strong's Six Sigma Leadership Handbook
Author: Rath & Strong
Publisher: John Wiley & Sons
Published: 2003-02-21
Total Pages: 598
ISBN-13: 9780471251248
DOWNLOAD EBOOKAchieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.