Improving the Use of Quality Circles in Police Departments

Improving the Use of Quality Circles in Police Departments

Author: Harry P. Hatry

Publisher:

Published: 1986

Total Pages: 96

ISBN-13:

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This report examines the practical issues that police departments face when considering the adoption, design, and implementation of "quality circle" programs, in which small groups of employees, primarily nonmanagement personnel from the same work unit, meet regularly to identify, analyze, and recommend solutions to problems confronting their work unit. This book reports on a 2-year (1983 and 1984) study of quality circles that involved a relevant literature review, a mail survey of police departments, telephone interviews with department personnel responsible for quality circles, a review of materials, and onsite field work. The study resulted in indications of the likely outcomes of police quality circles and information about specific ways to better apply quality circles and similar employee participation programs in police departments. The study concludes that the use of quality circles in police departments has the potential to achieve a number of small-scale service improvements in work units that use them. The effective use of quality circles, however, requires modest expenditures for training, overtime pay, and other activities of quality circles. There is no evidence to date that quality circles produce any major improvements in service delivery or productivity. The circles have typically focused on improving working conditions and the resolution of relatively minor, narrowly focused operating problems. Absent continuing maintenance of the circles and the identification of issues that impact employees' work, quality circles tend to deteriorate after a year or two. The long-term survival of quality circles depends on voluntary participation, a motivated facilitator who is given time to devote to the circle's operation, and explicit support and recognition from upper management. Detailed recommendations are offered for the development and maintenance of quality circles so they can fulfill their potential for improving work unit operations and employee morale. 24 notes and 101 references.


Total Quality Management for Hospital Nutrition Services

Total Quality Management for Hospital Nutrition Services

Author: M. Rosita Schiller

Publisher: Jones & Bartlett Learning

Published: 1994

Total Pages: 394

ISBN-13: 9780834205512

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Designed to help nutrition professionals build and sustain an effective total quality management program for nutrition services in hospitals, skilled nursing facilities, nursing homes, etc. Provides a discussion of quality assessment, monitoring, and evaluation. Includes background information on total quality management and its adaptation to health care settings and a discussion of departmental systems and tools for quality management. Deals with the quality monitoring and evaluation process, and offers suggestions for managing the quality process. Contains references and examples from dietetic practice.


Quality In Education The Quality Circle Way

Quality In Education The Quality Circle Way

Author: Deepa Sharma

Publisher: Gyan Publishing House

Published: 2006

Total Pages: 208

ISBN-13: 9788178355160

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It is an attempt to infuse the concept of quality circles in education. Among the many techniques of quality enhancement, Quality Circles are envisaged as a valuable one. The book explains in a simple manner the concept of Quality Circles in education. It is presented in two parts-the first part deals with conceptual understanding of Quality Circles and the second part with the hands on practical experience.


TQM in Action

TQM in Action

Author: R.J. Pike

Publisher: Springer Science & Business Media

Published: 1995-11-30

Total Pages: 388

ISBN-13: 9780412715303

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The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.


Quality Management for the Technology Sector

Quality Management for the Technology Sector

Author: Joseph Berk

Publisher: Elsevier

Published: 2000-06-30

Total Pages: 219

ISBN-13: 0080515517

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There are many standards, methods and perhaps most confusing, but most importantly of all acronyms in use in the field of quality management, and especially so in the field of technology-based products. From the seemingly simple concepts of ISO 9000 (and the military MIL standards from which that grew) to statistical and analytical methods like Statistical Process Control (SPC) the range of complexity and compliance is staggering. What the average quality engineer or manager needs is a simple guide to what these are, how they relate to one another and most critically how to take advantage of and implement the benefits of each. This book provides that guidance. Written by a quality consultant with over 20 years experience in precisely these fields, including work with the US Defense Department, Boeing, Lockheed-Martin, Raytheon, and many other leading companies, this book provides an easily digestible toolbox of solutions to quality and management problems for every engineer, manager and even student looking for those answers for the medium to high-technology sector manufacturing company. This is a highly practical book which includes all the major topics in quality as well as case studies from relevant real-world situations yet without the need to wade through reams of reference materials and international standards verbiage. If you need to get to the bottom of problems like these, you need this book.Targetted at the Technology company engineer and quality managerHighly illustrated, comprehensive subject coveragePractical examples and case studies used throughout


QCC – Quality Circle Mantras - Success through Teamwork

QCC – Quality Circle Mantras - Success through Teamwork

Author: Somesh Nath

Publisher: Walnut Publication

Published: 2021-04-15

Total Pages: 154

ISBN-13: 9390785383

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Whatever your organisation, its sector, size or heritage, companies face various quality related problems during day to day operations which results in rejections and reworks. QCC is one such methodology, which is not a solution, or a goal, but a way of seeing, thinking and doing. Adapting QCC means departing from the path of the herd and committing to the path that’s right for your business. This book will be helpful for QC members, Team Leaders, Facilitators and companies aspiring to do well on the Quality front as it collates all requirements step by step. The benefits of a quality circle are endless, helping the organization get results it acts as a catalyst to create a competitive advantage. “If you don’t have time to do it right you must have time to do it over again.” ~Unknown “It is better for 100 persons to take one step rather than 1 person to take 100 steps.” – Japanese expression of quality circle. “It is easier to do a job right than to explain why you didn’t” _ Martin Van Buren


Handbook of Public Personnel Administration

Handbook of Public Personnel Administration

Author: Jack Rabin

Publisher: CRC Press

Published: 1994-09-29

Total Pages: 750

ISBN-13: 9780824792312

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Offers in-depth analyses spanning the entire field of public personnel administration--from a history of the American civil service as characterized by competing perspectives to the contemporary application of total quality management by human resources practitioners. Addresses the major laws that regulate worker compensation.