Practical Performance Measurement
Author: Stacey Barr
Publisher:
Published: 2014
Total Pages:
ISBN-13: 9780992383701
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Transforming Performance Measurement
Author: Dean Spitzer
Publisher: AMACOM
Published: 2007-02-09
Total Pages: 312
ISBN-13: 0814430090
DOWNLOAD EBOOKPerformance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.
Performance Measurement
Author: Harry P Hatry
Publisher: Rowman & Littlefield
Published: 2023-10-03
Total Pages: 343
ISBN-13: 1493083031
DOWNLOAD EBOOKLong before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
Measuring and Improving Infrastructure Performance
Author: National Research Council
Publisher: National Academies Press
Published: 1995-01-01
Total Pages: 132
ISBN-13: 0309132568
DOWNLOAD EBOOKThe nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.
Operations Management
Author: Robert Dan Reid
Publisher: John Wiley & Sons
Published: 2010
Total Pages: 0
ISBN-13: 9780470524589
DOWNLOAD EBOOKWith its abundance of step-by-step solved problems, concepts, and examples of major real-world companies, this text brings unparalleled clarity and transparency to the course.
Measuring Performance and Benchmarking Project Management at the Department of Energy
Author: National Research Council
Publisher: National Academies Press
Published: 2005-08-01
Total Pages: 52
ISBN-13: 0309181763
DOWNLOAD EBOOKIn 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.
Workflow-based Process Controlling
Author: Michael Zur Muehlen
Publisher: Michael zur Muehlen
Published: 2004
Total Pages: 300
ISBN-13: 3832503889
DOWNLOAD EBOOKWorkflow-based Process Controlling Systems provide companies with the ability to measure the operational performance of their business processes in a timely and accurate fashion. The combination of workflow audit trails with data warehouse technology and operational business data allows for complex analyses that can support managers in their assessment of an organization's performance. The increasing maturity of business process management and data warehouse systems enables the design and development of advanced process-oriented management information systems. Michael zur Muehlen discusses the integration of workflow audit trail data with existing data warehouse structures and develops a reference architecture for process-oriented management information systems. Starting with an organizational and technical analysis of process organizations, this book provides a comprehensive documentation of business process management, workflow technology, and existing standardization efforts. The proposed reference architecture is validated in an industry context. A prototypical implementation of the reference architecture and its integration with a commercial business process management system are demonstrated as well. This book is directed at both practitioners and academics in the fields of business process management, management accounting, and information systems research.
Designing Performance Measurement Systems
Author: Fiorenzo Franceschini
Publisher: Springer
Published: 2018-11-23
Total Pages: 220
ISBN-13: 3030011925
DOWNLOAD EBOOKGiven our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
Actionable Performance Measurement
Author: Marvin T. Howell
Publisher: Quality Press
Published: 2005-06-30
Total Pages: 297
ISBN-13: 1636940684
DOWNLOAD EBOOKMeasurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books.
Encyclopedia of Big Data Technologies
Author: Sherif Sakr
Publisher: Springer
Published: 2019-03-01
Total Pages: 1820
ISBN-13: 9783319775241
DOWNLOAD EBOOKThe Encyclopedia of Big Data Technologies provides researchers, educators, students and industry professionals with a comprehensive authority over the most relevant Big Data Technology concepts. With over 300 articles written by worldwide subject matter experts from both industry and academia, the encyclopedia covers topics such as big data storage systems, NoSQL database, cloud computing, distributed systems, data processing, data management, machine learning and social technologies, data science. Each peer-reviewed, highly structured entry provides the reader with basic terminology, subject overviews, key research results, application examples, future directions, cross references and a bibliography. The entries are expository and tutorial, making this reference a practical resource for students, academics, or professionals. In addition, the distinguished, international editorial board of the encyclopedia consists of well-respected scholars, each developing topics based upon their expertise.
