Practical Benchmarking: The Complete Guide
Practical Benchmarking: The Complete Guide

Author: M. Zairi

Publisher: Springer Science & Business Media

Published: 2011-06-27

Total Pages: 270

ISBN-13: 9401112843

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by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

Practical Benchmarking: The Complete Guide
Practical Benchmarking: The Complete Guide

Author: Mohamed Zairi

Publisher: Springer Science & Business Media

Published: 1994-05-31

Total Pages: 280

ISBN-13: 9780412574108

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by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

The Benchmarking Book
The Benchmarking Book

Author: Tim Stapenhurst

Publisher: Routledge

Published: 2009-06-04

Total Pages: 496

ISBN-13: 1136434690

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With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders. The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies. Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company’s processes and performance through benchmarking.

Benchmarking
Benchmarking

Author: Cynthia Raybourn

Publisher: Amer Productivity Center

Published: 2001

Total Pages: 86

ISBN-13: 9781928593249

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As one of the titles in the American Productivity & Quality Center's Passport to Success series, Benchmarking provides readers with a comprehensive understanding of what it takes to achieve benchmarking success. Based on years of research into the practices of leading organizations, this book, written by experienced APQC benchmarkers, highlights various types of benchmarking and APQC's benchmarking methodology. Readers can track their own progress and identify benchmarking landmarks. Supported by examples of best practices and tips from actual practitioners, it examines preparation and planning, participation, data collection, data analysis, and measurement. This 86-page book is retail priced at $19.95. An excerpt from Benchmarking: "The first vitally important step in a successful benchmarking initiative is clearly defining the objectives and the desired outcomes. While benchmarking cannot eliminate competition, its outcomes can include information on how to redesign processes to make your organization more competitive, improve quality, reduce costs and cycle time, and increase the satisfaction levels of external and internal customers. To define your specific objectives and desired outcomes, ask the individuals involved in deciding to benchmark to answer the following questions: What are we trying to accomplish?; What is the current state?"

Benchmarking Handbook
Benchmarking Handbook

Author: B. Andersen

Publisher: Springer Science & Business Media

Published: 1995-12-31

Total Pages: 208

ISBN-13: 9780412735202

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Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.

The Benchmarking Management Guide
The Benchmarking Management Guide

Author:

Publisher: Productivity Press

Published: 1993-06-01

Total Pages: 260

ISBN-13: 9781563270451

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Written for managers, this powerful guide produced by the American Productivity and Quality Center (APQC), outlines the fundamentals for planning, organizing, and introducing benchmarking into the workplace. Filled with information gleaned from surveys of 87 International Benchmarking Clearinghouse members, it provides unique insight, enabling organizations to better plan their own benchmarking efforts. Within eight appendices, there is a wide spectrum of additional useful knowledge, including definitions of legal and moral behavior in the context of benchmarking, and a comparison of the numerous steps involved in its implementation. The text also includes an extensive bibliography of benchmarking and total quality management literature.

Benchmarking for School Improvement
Benchmarking for School Improvement

Author: Anthony Kelly

Publisher: Routledge

Published: 2004-08-02

Total Pages: 175

ISBN-13: 1134518889

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Benchmarking is a term used by the DfEE and OFSTED to describe a school's performance against a national or local average. This useful guide helps senior management teams of schools or colleges, to undertake their own benchmarking, with the aim of increasing effectiveness and improvement. Tony Kelly looks at the different types of benchmarking and what should be benchmarked and why. He discusses the possibility of forming a benchmarking partnership with another organisation which is acknowledged to be better performing. He also addresses the process of forming a benchmarking team within a school or college. Practical guidance is provided on techniques such as making an effectiveness comparison, targeting for improvement, and producing target-setting tables and benchmarking comparison charts. The content of the book has been based on extensive research from the UK and overseas. It provides step-by-step advice, photocopiable templates and suggestions for further reading.

Practical Benchmarking: The Complete Guide
Practical Benchmarking: The Complete Guide

Author: Mohamed Zairi

Publisher: Springer

Published: 2012-12-16

Total Pages: 262

ISBN-13: 9789401045605

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by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

Benchmarking for Best Practices
Benchmarking for Best Practices

Author: Christopher E. Bogan

Publisher: McGraw-Hill Companies

Published: 1994

Total Pages: 344

ISBN-13:

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Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.

Benchmarking — Theory and Practice
Benchmarking — Theory and Practice

Author: Asbjørn Rolstadås

Publisher: Springer

Published: 2013-06-05

Total Pages: 397

ISBN-13: 0387348476

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Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable.