Managing Local Government: Cases in Effectiveness: Policy Implementation, Productivity, and Program Evaluation: Performance Measurement Sea Change focuses on the challenges associated with implementing a performance measurement initiative in a culture resistant to the notion of collaborating to improve performance. This e-book portrays the strategies needed to get buy-in from all stakeholders.
Comprises a collection of previously published esssays drawn together for use in an Open Business School course. Focuses on the assessment of organizational performance.
As performance management becomes better integrated into businesses, attitudes and approaches to it are evolving. Through case studies and detailed practice examples from leading international organizations, this text addresses the increasing demand for managers in all sectors to manage and measure staff performance.
*Highly Commended in the Health and Social Care category of the 2011 BMA Medical Book Awards* For those involved in commissioning and running projects working with people, measuring performance and assessing outcomes are an essential part of applying for and maintaining funding, and a way of demonstrating the project's achievements. This versatile 'how to' book guides you through the process of evaluating your project in order to improve funding applications and build the case for your project's survival. The guidance in this book will help you to set out what the aims and projected outcomes of your project are, how these will be achieved, and shows you how to capture evidence for outcomes. To cater for readers working in different settings, a broad range of case examples is used including youth groups with at-risk young people, a refuge for women who have suffered domestic violence, a road safety education programme and midwives encouraging new mothers to stop smoking. The book also includes a host of practical features designed to provide a deeper understanding of the subject, including activities, reflective tools, and a glossary of key terms. A Practical Guide to Outcome Evaluation will help to ensure the success of projects that make a difference to people's lives, and will be an essential reference for managers and practitioners working in people-orientated professions including social work, health, teaching, youth work, criminal justice, the arts and the emergency services.
As climate change, resource overexploitation, and pollution leave ever more visible marks, ocean ecosystems, economies, and people are all affected. With coasts on the Atlantic, Pacific, and Arctic, Canada faces a formidable challenge in building resilient, sustainable oceans and supporting the communities that rely on them. Sea Change reports on the OceanCanada Partnership, a multidisciplinary project to take stock of what we know about Canada’s oceans, construct possible scenarios for coastal regions, and create a national dialogue and vision. Three themes emerge from this impressive synthesis of social, cultural, economic, and environmental research: ocean change, access to ocean resources, and ocean governance. Indigenous and non-Indigenous scholars and practitioners focus on finding solutions to rapid environmental and social transformation, outlining the implications for legislation and offering policy recommendations. Increasingly, civil society will have to advocate for oceans, and Sea Change will empower the voices of those who take up that task.
Author: United States. Congress. Senate. Committee on Health, Education, Labor, and Pensions. Subcommittee on Substance Abuse and Mental Health Services
Almost every advertising, promotion, or marketing communications textbook is based on an inside-out approach, focusing on what the marketer wants to communicate to customers and prospects. This text takes a different view--that the marketer and the customer build the ongoing brand value together. Rather than the marketer trying to sell, the role of the marketer is to help customer buy. To do that, a customer view is vital and customer insight is essential. Customer insights allow the marketer to understand which audiences are important for a product, what delivery forms are appropriate, and what type of content is beneficial. Building Customer-Brand Relationships is themed around the four key elements marketing communicators use in developing programs--audiences, brands, delivery, and content--but provides an innovative approach to marketing communications in the push-pull marketplace that combines traditional outbound communications (advertising, sales promotion, direct marketing, and PR) with the inbound or pull media of Internet, mobile communications, social networks, and more. Its customer-centric media planning approach covers media decision before dealing with creative development, and emphasizes measurement and accountability. The text's concepts have been used successfully around the world, and can be adapted and adjusted to any type of product or service.
The COVID-19 pandemic has put massive stress on healthcare professionals’ formal training, their creed to do no harm, and the patient safety movement. COVID-19 affects all aspects of daily life and healthcare’s organizational culture and values. Healthcare institutions experience absenteeism, change in commerce patterns, and interrupted supply/delivery in this context. It has also revealed the extensive amounts of data needed for population health management, as well as the opportunities afforded by mainstreaming telehealth and virtual care capabilities, thus making the implementation of health IT essential in the post-pandemic era. Quality of Healthcare in the Aftermath of the COVID-19 Pandemic clarifies how healthcare professionals might provide their services differently than treating a patient through its vicinity with multiple providers. It examines the notion that healthcare education requires a pack of healthcare workers from varied educational backgrounds and training levels for the nuances of a disease. Covering topics such as blockchain technology, power density analysis, and supply chain, this book is a valuable resource for undergraduate and extended degree program students, graduate students of healthcare quality and health services management, healthcare managers, health professionals, researchers, professors, and academicians.
