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Author: Elizabeth Sparrow
Publisher: Springer Science & Business Media
Published: 2012-12-06
Total Pages: 282
ISBN-13: 1447100611
DOWNLOAD EBOOKThe first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.
Author:
Publisher: Robert Hattan
Published:
Total Pages: 38
ISBN-13:
DOWNLOAD EBOOKAuthor: St.Amant, Kirk
Publisher: IGI Global
Published: 2009-07-31
Total Pages: 2511
ISBN-13: 1605667714
DOWNLOAD EBOOK"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.
Author: Ian Tho
Publisher: Routledge
Published: 2005
Total Pages: 226
ISBN-13: 0750665742
DOWNLOAD EBOOKThis book shows IT managers how to identify, mitigate and manage risks in an IT outsourcing exercise. The book explores current trends and highlights key issues and changes that are taking place within outsourcing. Attention is given to identifying the drivers and related risks of outsourcing by examining recently published and existing concepts of IT outsourcing. Founded on academic theory and empirical and quantitative information, this book: * Incorporates the complete risk identification and mitigation life cycle * Highlights the concept of core competency * Looks at motivating factors and working relationships of the buyer and supplier * Provides background to understand the risks as a result of 'human factors' as defined by the agency theory * Reviews the areas of risk that influence the decision to outsource the IT function * Examines the forces that determine the equilibrium in the risk profiles for the buyer and supplier
Author: Ron Hira
Publisher: AMACOM Div American Mgmt Assn
Published: 2008-04-30
Total Pages: 290
ISBN-13: 0814416284
DOWNLOAD EBOOKOne of the most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs have extended well beyond the manufacturing sector to include white-collar professionals, particularly in information technology, financial services, and customer service. Outsourcing America reveals just how much outsourcing is taking place, what its impact has been and will continue to be, and what can be done about the loss of jobs. More than an exposé, Outsourcing America shows how offshoring is part of the historical economic shift toward globalism and free trade, and demonstrates its impact on individual lives and communities. In addition, the book now features a new chapter on immigration policies and outsourcing, and advice on how individuals can avoid becoming victims of outsourcing. The authors discuss policies that countries like India and China use to attract U.S. industries, and they offer frank recommendations that business and political leaders must consider in order to confront this crisis—and bring more high-paying jobs back to the U.S.A.
Author: Mary C. Lacity
Publisher: John Wiley & Sons
Published: 2001-02-08
Total Pages: 376
ISBN-13:
DOWNLOAD EBOOKGlobal Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus... the most comprehensive work on IT outsourcing to date.' Sara Cullen, National Partner, Australia Business Process Management, Deloitte Touche, Tohmatsu 'a valuable collection... readers will find here advice that premier consultants would deliver for a very large multiple of the price of this book.' Paul A. Strassmann, former CIO of General Foods, Kraft, Xerox and the US Department of Defense '(a). "must read" for anyone in search of a clear understanding of what information technology outsourcing is all about... absolutely no one should jump into outsourcing prior to taking advantage of the outstanding case studies outlined in this book.' Emmett Paige, President, OAO Corporation 'an excellent guide to successful outsourcing, the best I have read on the topic. It should be mandatory reading for any senior executive.' Gail Burke, Executive Director & CIO, Macquarie Bank, Australia 'crisp and concise. The studies selected for detailed presentation are excellent and the analysis... rings with credibility.' Rob Westcott, Vice President and CIO, General Motors Acceptance Corporation International Operations, UK 'Lacity and Willcocks have... unrivalled access to outsourcing deals across the globe... their new book... is a powerful synthesis of their learning (and) their chapter on risk management is a groundbreaking contribution. A vitally important business guide.' Richard Sykes, Chairman Morgan Chambers plc. - Europe's largest independent consultancy in IT services & business process sourcing 'Lacity and Willcocks tell it like it is and pull no punches... A must read for any organization contemplating outsourcing or trying to fix a broken outsourcing relationship... Planning for outsourcing, negotiating the deal, making the relationship work - it's all here.' Bob Young, Executive Director, South Australian Government Account, EDS (Electronic Data Systems) 'For those of us with a deep knowledge and experience of outsourcing, this book is required reading. For those who are just starting out on the journey, it is essential reading.' Robert White, CEO, Lucidus Management Technologies
Author: Erik Beulen
Publisher: Routledge
Published: 2021-11-14
Total Pages: 252
ISBN-13: 1000469727
DOWNLOAD EBOOKFor decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems. This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.
Author: Mary C. Lacity
Publisher: Springer
Published: 2009-06-25
Total Pages: 508
ISBN-13: 0230240844
DOWNLOAD EBOOKA close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.
Author: David Gefen
Publisher: Business Expert Press
Published: 2011-01-15
Total Pages: 216
ISBN-13: 1606491628
DOWNLOAD EBOOKThis book is unique in that it does not simply discuss an author's practitioner experience or present a summary of academic research on what makes projects succeed. Rather, this book does not hide the real complexity of the issue and does not attempt to introduce the reader to some elusive nonexistent boilerplate solution. The book does include real world experience and does summarize academic research, but it also treats outsourcing for what it is -- an incredibly complex process. There are however many steps managers can take to understand outsourcing for what it really is and manage this process accordingly. It is this focus on the correct mindset, rather than the methodological steps alone, that makes this book unique, and that is why the title of the book is about outsourcing as an art and philosophy.
Author: Mary Lacity
Publisher: Bloomsbury Publishing
Published: 2015-04-23
Total Pages: 265
ISBN-13: 1472918495
DOWNLOAD EBOOKBusiness Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
