Digital Service Delivery in Africa

Digital Service Delivery in Africa

Author: Ogechi Adeola

Publisher: Springer Nature

Published: 2022-02-07

Total Pages: 355

ISBN-13: 3030839095

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The dynamics of the world’s pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations—particularly those in the service sector—to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa’s private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.


My Book of Beautiful Oops!

My Book of Beautiful Oops!

Author: Barney Saltzberg

Publisher: Workman Publishing

Published: 2017-05-30

Total Pages: 55

ISBN-13: 0761189505

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Every mistake is an opportunity to make something beautiful. This is the central idea of Beautiful Oops!, Barney Saltzberg’s beloved bestseller—and now My Book of Beautiful Oops!, an interactive journal for young artists, takes that principle into unexpected new directions. A hands-on journal that’s meant to be personalized—drawn in, painted on, torn up, smudged, or otherwise artistically wrecked—My Book of Beautiful Oops! is filled with folded, crumpled, die-cut, and lift-the-flap pages that will challenge the reader’s sense of play. The friendly green alligator from the first book prompts the reader: Bend a page. Decorate a smudge. Play with splats and spills. Even complete a poem that was accidentally ripped in half. My Beautiful Book of Oops! champions imagination, play, and the courage to express oneself. It’s about self-forgiveness, about turning off that inner critic that clamors for perfection. And it’s about freedom—the freedom to be creative and follow your curiosity wherever it goes. That’s a lesson to celebrate.


Meet Me in Another Life

Meet Me in Another Life

Author: Catriona Silvey

Publisher: HarperCollins

Published: 2021-04-27

Total Pages: 336

ISBN-13: 006302022X

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International Bestseller! Soon to be a major motion picture starring Gal Gadot! “Inventive, bold and surprising . . . Builds in suspense and emotion, revealing itself page by page, layer by layer. Cleverly constructed and highly entertaining.” — CHARLES YU Recommended by Popsugar • Bustle • Goodreads • Tor • Mashable • BookBub • io9 Gizmodo • Lambda Literary • BookRiot • CrimeReads • The Nerd Daily • and many more! For fans of The Invisible Life of Addie LaRue and Life After Life, a poignant genre-bending debut novel about a man and woman who must discover why they continue to meet in different versions of their lives—a thrilling and imaginative exploration of the infinite forms of love and how our choices can change everything. Thora and Santi have met before. Two strangers in a foreign city, Thora and Santi meet in a chance encounter. At once, they recognize in each other a kindred spirit—someone who is longing for more in life than the cards they’ve been dealt. Before their friendship can blossom, though, a tragic accident cuts their story short. They will meet again. But this is only one of the many connections they share. Like satellites trapped in orbit around each other, Thora and Santi will find each other again: as husband and wife; teacher and student; caretaker and patient; cynic and believer. In recurring lifetimes they become friends, partners, lovers, and enemies. Only they can make sure it’s not for the last time. As strange patterns and blurred memories compound, Thora and Santi come to a shocking revelation. They must work together to discover the true reason behind their repeating realities . . . before their many lives come to one, final end.


Rules for Patriots

Rules for Patriots

Author: Steve Deace

Publisher: Post Hill Press

Published: 2014-03-20

Total Pages: 191

ISBN-13: 1618689916

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Time is running out on American exceptionalism. The light of liberty is flickering. At no point since we still had the Redcoats on our shores has freedom been more imperiled. This time it's not an invading foreign power that threatens us, but our own government gone wild— unhinged from its Constitutional limits. Many great books have been written about what we should believe and why, or why the Left's beliefs are flawed, but never before has a book been written that shows how to do what we believe. Until now. The Left has its playbook, Saul Alinsky's infamous Rules for Radicals. Now the good guys have theirs. Endorsed by a who's who of the conservative movement, we present Rules for Patriots.


The Almost Legendary Morris Sisters

The Almost Legendary Morris Sisters

Author: Julie Klam

Publisher: Penguin

Published: 2021-08-10

Total Pages: 273

ISBN-13: 0735216444

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A Washington Post best nonfiction book pick of 2021 “It is biography as an expression of love.” – The New York Times New York Times–bestselling author Julie Klam’s funny and moving story of the Morris sisters, distant relations with mysterious pasts. Ever since she was young, Julie Klam has been fascinated by the Morris sisters, cousins of her grandmother. According to family lore, early in the twentieth century the sisters’ parents decided to move the family from Eastern Europe to Los Angeles so their father could become a movie director. On the way, their pregnant mother went into labor in St. Louis, where the baby was born and where their mother died. The father left the children in an orphanage and promised to send for them when he settled in California—a promise he never kept. One of the Morris sisters later became a successful Wall Street trader and advised Franklin Roosevelt. The sisters lived together in New York City, none of them married or had children, and one even had an affair with J. P. Morgan. The stories of these independent women intrigued Klam, but as she delved into them to learn more, she realized that the tales were almost completely untrue. The Almost Legendary Morris Sisters is the revealing account of what Klam discovered about her family—and herself—as she dug into the past. The deeper she went into the lives of the Morris sisters, the slipperier their stories became. And the more questions she had about what actually happened to them, the more her opinion of them evolved. Part memoir and part confessional, and told with the wit and honesty that are hallmarks of Klam’s books, The Almost Legendary Morris Sisters is the fascinating and funny true story of one writer’s journey into her family’s past, the truths she brings to light, and what she learns about herself along the way.


Divorce with Decency

Divorce with Decency

Author: Bradley A. Coates

Publisher: University of Hawaii Press

Published: 2017-05-31

Total Pages: 498

ISBN-13: 0824867351

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This completely revised and updated fifth edition of the award-winning Divorce with Decency includes the most current research, statistics, and insights on the effects of divorce on spouses, their children, and society over­all. Written by a prominent divorce lawyer with four decades of experience, it is the most comprehensive treatment of the legal, emotion­al, economic, psychological, and social aspects of romantic relationships, marriage and divorce available anywhere in a single volume. Initial sections look at the dynamics of divorce: the causal factors, the common “stages” from initial separation onward, and the complications surrounding each stage for older and younger couples and children. Important information on spouse abuse is also included. The book dis­cusses key criteria in selecting an attorney and gives expert advice on directing and monitoring the course of a case efficiently and economical­ly. Detailed background on critical legal issues is given, followed by case histories highlighting key points of divorce law. Extensive new sec­tions have been added to this edition which provide key tips on preserving, improving, and possibly “saving” marriages. Key chapters focus on post-divorce issues of single parenthood and new relationships; as well as the rapidly changing nature of love, romance, “digital dating,” and other topics in this modern New Millennium. Informative yet highly readable (and occasionally amusing), Divorce with Decency has proven to be indispensable to anyone involved in a divorce, whether directly or indirectly.


Reach

Reach

Author: Andy Molinsky

Publisher: Penguin

Published: 2017-01-24

Total Pages: 289

ISBN-13: 0399574034

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Do you feel comfortable delivering bad news? Do you look forward to speaking in public? Do you enjoy networking? Is it easy for you to speak your mind and be assertive with friends and colleagues? If you answered no to any of these questions, this book can help! What often sets successful people apart is their willingness to do things most of us fear. What’s more, we have the false notion that successful people like to do these things, when the truth is that successful people have simply found their own way to do them. According to Andy Molinsky, an expert on behavior in the business world, there are five key challenges underlying our avoidance tendencies: authenticity, competence, resentment, likability, and morality. Does the new behavior you’re attempting feel authentic to you? Is it the right thing to do? Answering these questions will help identify the “gap” in our behavioral style that we can then bridge by using the three C’s: Clarity, Conviction, and Customization. Perhaps most interesting, Molinsky has discovered that many people who confront what they were avoiding come to realize that they actually enjoy it, and can even be good at it. Short, prescriptive, and based not only on the author’s groundbreaking research but on his own quest to get out of his comfort zone, Reach will help you take the thing you are most afraid of doing and make it a proud part of your personal repertoire.


We Ride the Storm

We Ride the Storm

Author: Devin Madson

Publisher: Hachette UK

Published: 2020-01-28

Total Pages: 488

ISBN-13: 0356514072

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'Highly recommended' John Gwynne 'Madson is an exciting new author in fantasy' Mark Lawrence 'A complex tale of war, politics and lust for power' Guardian AS AN EMPIRE DIES, THREE WARRIORS WILL RISE. THEY MUST RIDE THE STORM OR DROWN IN ITS BLOOD. The kingdom of Kisia is divided, held together only by the will of the god-emperor. When an act of betrayal shatters an alliance with the neighbouring land of Chiltae, all that has been won comes crashing down. Now, as the fires of war spread, a warrior, an assassin and a princess must chase their ambitions, no matter the cost. War built the Kisian Empire. And now war will tear it down. 'A visceral, intriguing, intense and emotionally charged ride' Grimdark Magazine 'Breathtakingly triumphant . . . it has become one of my favourite books of all time' Novel Notions 'Buckle your seatbelts and prepare for a hell of a ride' Fantasy Book Critic 'Complex and immersive . . . doesn't let go until the final electrifying pages' Fantasy Book Review Books by Devin Madson The Reborn Empire We Ride the Storm We Lie with Death (coming Jan '21) The Vengeance Trilogy The Blood of Whisperers The Gods of Vice The Grave at Storm's End


Mayhem

Mayhem

Author: Sarah Pinborough

Publisher: Jo Fletcher Books

Published: 2014-01-14

Total Pages: 316

ISBN-13: 1623650879

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"a new supernatural-whodunit-polyphonic thriller for those not of the faint of heart" --Fort Worth Telegram "Pinborough's fiction moves at a breakneck pace. Once you start, you can't stop." --Sarah Langan, author of The Keeper and The Missing Already frustrated in their attempts to capture serial murderer Jack the Ripper, the detectives of Scotland Yard are suddenly confronted with a new monster, dubbed the Torso Killer for his habit of leaving behind neatly wrapped parcels of his victims' body parts, minus the heads. With the terrible increase in mutilated corpses to examine, the highly regarded police surgeon Dr. Thomas Bond has lost the ability to sleep. True, a growing dependency on opium affords him some solace in his loneliest and most desperate hours, but he also fears the grip of the drug. During Dr. Bond's nightly tours of London's underbelly in search of pharmaceutical respite from the horrors that plague him by day, he encounters a mysterious Jesuit priest scouring the opium dens himself, clearly in search of someone--or something. The doctor at first rejects the strange priest's unnatural theories about the Torso Killer as an affront to scientific thought. But over time Dr. Bond's opium-addled mind begins to crumble under the growing impression that there might be some awful truth to the Jesuit's ideas. As the police struggle to capture two serial killers, the troubled forensics expert begins to suspect that he may actually know the Torso Killer personally. If he is right, Dr. Bond will need all the strength he can muster to save his small circle of loved ones from falling victim to the bloody depravities of this twisted creature.


OOPS!

OOPS!

Author: David P. Barash

Publisher: Simon and Schuster

Published: 2023-08-15

Total Pages: 307

ISBN-13: 1510776613

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Travel through history and around the world to learn about the greatest mistakes, blunders, and bloopers of all time! Everyone makes mistakes and nearly everyone likes to know about them, especially when made by someone else! The Worst Blunders of All Time: Shocking Tales from Pandora's Box to Putin's Invasion presents some of our most notable blunders, from the silly to the consequential, from ancient history to current events. It offers the pleasure of Schadenfreude and of an easy-going reading experience, as well as—here and there—some learning opportunities. The reader will see when relatively big things have gone wrong and couldn’t be called back, such as iconic, mythical blunders like Pandora opening that troublesome box and Eve taking her ill-advised bite, to great historical oops such as Napoleon’s invasion of Russia in 1812, as well as some less monumental but nonetheless exemplary mistakes, such as the “Curse of the Bambino,” when the Boston Red Sox sold Babe Ruth—at the time, a pitcher—to the New York Yankees. These and other exemplary oops are presented in a light-hearted way, with some exceptions being catastrophic, current catastrophes, such as Trump’s egregious mishandling of the COVID-19 pandemic. Author David P. Barash will take readers from the tragic to the whimsical, with the latter represented by, for example, “Wrong Way Corrigan,” an early twentieth century aviator who thought he was flying nonstop from New York to California, but, confused by a heavy fog, ended up in Ireland. Pointing out these and other mistakes will be an exercise in Monday morning quarterbacking and 20-20 hindsight. Thus, The Worst Blunders of All Time shall “backstrapolate”: looking in the rear-view mirror at mistakes made by others. The Worst Blunders of All Time is neither an advice book nor a series of cautionary tales. It’s an easy and accessible read, especially useful as therapy in these difficult times. However, its nonetheless accurate and informative, giving rise to some potentially useful take-home messages, keyed to its material. Ideally, we should all benefit from our own mistakes, making lemonade out of lemons, while also following Eleanor Roosevelt’s advice: “Learn from the mistakes of others. You cannot live long enough to make them all yourself.”