OECD Recommendation of the Council on Consumer Protection in E-Commerce
OECD Recommendation of the Council on Consumer Protection in E-Commerce

Author: OECD

Publisher: OECD Publishing

Published: 2016-05-12

Total Pages: 24

ISBN-13: 9264255257

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The OECD has revised its Recommendation on Consumer Protection in E-commerce in order to adapt consumer protection to the current environment and reinforce fair business practices, information disclosures, payment protections, dispute resolution and education.

Consumer Protection Enforcement in a Global Digital Marketplace
Consumer Protection Enforcement in a Global Digital Marketplace

Author: Akira Yoshida

Publisher:

Published: 2018

Total Pages: 49

ISBN-13:

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This report examines information on consumer protection enforcement authorities of OECD member and non-member countries, especially on the ability of these authorities to co-operate across borders. It is based on questionnaire responses from 31 countries, supplemented by additional research. It has been prepared to support a review of the 2003 OECD Recommendation of the Council concerning Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices across Borders. It will also inform work to implement the 2016 OECD Recommendation of the Council on Consumer Protection in E-Commerce, which contains updated provisions on enforcement co-operation.

Good Practice Guide on Online Consumer Ratings and Reviews
Good Practice Guide on Online Consumer Ratings and Reviews

Author:

Publisher:

Published: 2019

Total Pages: 27

ISBN-13:

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Building on the OECD Recommendation of the Council on Consumer Protection in ECommerce, this paper aims to provide practical guidance to businesses on online consumer ratings and reviews. The document focuses on four issue areas: (i) fake ratings and reviews; (ii) incentivised ratings and reviews; (iii) negative ratings and reviews; and (iv) misleading moderation practices.

Guidelines for Consumer Protection in the Context of Electronic Commerce
Guidelines for Consumer Protection in the Context of Electronic Commerce

Author: Organisation for Economic Co-operation and Development

Publisher: OECD Publishing

Published: 2000-03-15

Total Pages: 48

ISBN-13:

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The Guidelines for Consumer Protection in the Context of Electronic Commerce are designed to help ensure that consumers are no less protected when shopping on line than they are when they buy from their local store or order from a catalogue. By setting out the core characteristics of effective consumer protection for online business-to-consumer transactions, the Guidelines are intended to help eliminate some of the uncertainties that both consumers and businesses encounter when buying and selling on line. The Guidelines reflect existing legal protections available to consumers in more traditional forms of commerce. Their aim is to encourage: - fair business, advertising and marketing practices; - clear information about an online business’s identity, the goods or services it offers and the terms and conditions of any transaction; - a transparent process for the confirmation of transactions; - secure payment mechanisms; - fair, timely and affordable dispute resolution and redress; - privacy protection; and - consumer and business education.

Consumer Policy Toolkit
Consumer Policy Toolkit

Author: OECD

Publisher: OECD Publishing

Published: 2010-07-09

Total Pages: 126

ISBN-13: 9264079661

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This book examines how markets have evolved and provides insights for improved consumer policy making. It explores, for the first time, how what we have learned through the study of behavioural economics is changing the way policy makers are addressing problems.