Objetivo: Soluciones Gestión de proyectos: las mejores herramientas - Soluciones para proyectos web, de marketing, de comunicación...
Objetivo: Soluciones Gestión de proyectos: las mejores herramientas - Soluciones para proyectos web, de marketing, de comunicación...

Author: Didier Mazier

Publisher: Ediciones ENI

Published: 2011

Total Pages: 272

ISBN-13: 9782746068667

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"Este libro se dirige a los profesionales encargados de poner en marcha un proyecto y llevar su seguimiento coordinando un pequeño equipo. Su objetivo es mostrar cuáles son las mejores herramientas alternativas de Gestión de Proyectos. Nuestra elección de los programas es necesariamente parcial, pero los hemos escogido basándonos en estos dos criterios: sencillez de uso y gratuidad o bajo coste. La mayoría de estas herramientas se ofrecen en línea; las hemos probado siguiendo el orden natural de conducción de un proyecto clásico, y se adaptan a la coordinación de acciones colaborativas: proyectos web, lanzamientos de producto, eventos, comunicación, marketing ... Las herramientas que presentamos se agrupan en varias categorías según su finalidad: empezamos con las herramientas de elaboración de modelos o maquetas del proyecto, tales como Pencil, MockFlow, Mockingbird, Gliffy, Optimal Sorting o SurveyMonkey, necesarias para crear una representación gráfica del proyecto que sirva de base para el diálogo entre el jefe de proyecto y sus colaboradores, por un lado, y el cliente, por otro. Una vez obtenida la representación gráfica, es conveniente planificar el proyecto, asignar los recursos y cuantificar su puesta en marcha: para este apartado, hemos elegido el programa Gantter. En principio, las herramientas de planificación permiten obtener una estimación de los costes vinculados a las tareas asignadas, pero siempre resulta provechoso disponer de utilidades que faciliten la creación de presupuestos y facturas, así como su archivo: es el caso, por ejemplo, de un programa como endeve. El capítulo 5 está dedicado a las herramientas todo en uno que ofrecen diferentes funciones: herramientas de pago (ProjectPlace, Zoho), gratuitas (Manymoon) y los productos stand alone, como Projectfork, que es un componente del CMS Joomla! Para finalizar, nos centramos en las herramientas de seguimiento, que permiten, entre otras posibilidades, realizar el seguimiento de anomalías: FogBugz y 16bugs. La Gestión de Proyectos se suma a la revolución actual del trabajo en colaboración: estas nuevas herramientas, más fáciles de aprender y de manejar que los programas clásicos, son verdaderamente revolucionarias, ya que permiten gestionar un proyecto como si se tratase de un sistema social"--ENI Ediciones.

Benchmarking Water Services
Benchmarking Water Services

Author: Enrique Cabrera Jr

Publisher: IWA Publishing

Published: 2011-03-01

Total Pages: 185

ISBN-13: 1843391988

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Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

SPIN® -Selling
SPIN® -Selling

Author: Neil Rackham

Publisher: Taylor & Francis

Published: 2020-04-28

Total Pages: 253

ISBN-13: 1000111482

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True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.

The Challenger Sale
The Challenger Sale

Author: Matthew Dixon

Publisher: Penguin

Published: 2011-11-10

Total Pages: 242

ISBN-13: 1101545895

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What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.

Consultative Selling
Consultative Selling

Author: Mack HANAN

Publisher: AMACOM

Published: 2011-03-15

Total Pages: 287

ISBN-13: 0814416187

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When you help your customers and clients make profitable business decisions, the result is a win-win solution that can lead to a mutually beneficial long-term business relationship. In Consultative Selling, sales consultant Mack Hanan helps you achieve just that by introducing a formula that will take your sales to the next level--one that involves you exchanging your salesperson hat for that of a trusted consultant. You’ll learn how to: create a two-tiered sales model to separate consultative sales from commodity sales; build and use consultative databases for value propositions and proof of performance; study your customers’ cash flows to win proposals; use consultative selling strategies on the web; and cope with--and reverse--the inevitable “no.” For over four decades, Consultative Selling has empowered countless sales professionals to reap maximum success. Now, packed with new partnering strategies, cost/benefit analysis templates, detailed monetized value proposition models, outcome-based branding approaches, and powerful consulting tactics, the eighth edition of this invaluable resource will bring you wide-ranging success--making the competition irrelevant.

Tierra Vacante en Ciudades Latinoamericanas
Tierra Vacante en Ciudades Latinoamericanas

Author: Nora Clichevsky

Publisher:

Published: 2002

Total Pages: 0

ISBN-13: 9781558441491

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Vacant urban land--the product of land market activity, the actions of private agents, and the policies of public agents--is an important challenge for policy makers. Vacant lots on the urban fringe and in central and interstitial areas have affected growth patterns in Latin America. Contributors to this book analyze the problems and opportunities related to vacant urban land in five cities: Buenos Aires, Argentina; Rio de Janeiro, Brazil; Quito, Ecuador; Lima, Perú; and San Salvador, El Salvador.

Land Tenure and Rural Development
Land Tenure and Rural Development

Author: Food and Agriculture Organization of the United Nations

Publisher: FAO

Published: 2002

Total Pages: 62

ISBN-13:

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This publication deals with key issues in land tenure, especially as they relate to food insecurity and rural development situations. Land tenure issues are frequently ignored in rural development interventions, with often long-lasting, negative results. This guide is designed to assist technical officers in governments and civil society in understanding why and how land tenure issues should be considered in rural development projects. It analyses important contexts such as environmental degradation, gender discrimination, and conflicts, where land tenure is currently of critical concern.