Nurse Manager Engagement: Strategies for Excellence and Commitment is based on the groundbreaking and highly regarded national "Nurse Engagement Study" project funded by The Robert Wood Johnson Foundation. The book builds upon the key ideas in the study by including examples from Dr. Mackoff’s conversations and key teaching points from her work with several hundred nurse managers in the three years following this innovative study. Nurse Manager Engagement offers a groundbreaking approach—one that distinguishes it from other nurse management books by a focus on building a model of the solution rather than a description of the problem. It focuses on the crucial role of the nurse manager in engaging staff nurses and building a pipeline for future nurse leadership.
Nurse manager engagement is something that is needed in order for nursing staff to advance together in the ever-changing healthcare system. Literature reviewed identifies the positive effects nurse managers can make on staff nurse job satisfaction and retention (Gray, 2012). To improve healthcare across the continuum, nurse managers in units need to recognize the importance of their role and make every effort to be available to support their staff, lead their staff, and encourage their staff to become confident and competent. By measuring and implementing nurse manager engagement in the critical care unit, literature will show that overall, the organization as a whole will benefit from increased satisfaction and loyalty from the manager and the staff. The implementation of a fully engaged nurse manager will be visible by nurses, managers, and administration when a list of responsibilities is clearly outlined and set forth for a 90 day period in the critical care unit. The evaluation will be completed through staff nurse surveys and their perception of what they feel is supportive of a nurse manager. The dissemination plan presented to stakeholders will provide upper management, other managers, nurses, and providers a clear picture of the positive impact a fully engaged and committed nurse manager can bring to their organization.
Abstract Average hospital turnover rates in the US reached 18.2% in 2017. Turnover rates for registered nurses (RNs) were also at an all-time high of 16.8%. RN turnover can cost up to $61,100 per nurse resulting in the average hospital loss of $5.7 million per year (NSI, 2018). Employee engagement and job satisfaction levels are predictors of nursing turnover and patient outcomes and should be a top priority for nurse leaders. A disengaged workforce not only affects team morale and organizational spending, but it also impacts the quality of patient care. Multiple studies suggest that employee engagement is the number one variable linked to patient mortality (Kruse, 2015; Zwillinger & Huster, 2017). Therefore, a Nurse Manager Employee Engagement Toolkit (NMEET) was created and implemented over 18 months with the intent to mitigate low engagement levels, high rates, and unsustainable spending within an urban, academic organization. Comparison of pre- and post-implementation data revealed significant improvements in employee engagement and team morale leading to a decrease in departmental turnover by 11.5%. Additionally, substantial cost savings are associated with increasing the size of the float pool as a safe staffing strategy to decrease the use of overtime and contract RNs. Successful implementation of the NMEET highlights the critical role nurse managers play in improving staff engagement through investing and empowering frontline staff while simultaneously creating a work environment that fosters high performing teams capable of achieving superior patient outcomes. Keywords: engagement, turnover, job satisfaction, toolkit, nurse manager, float pool
The only text to feature examples of 30 key concept analyses supporting nursing research and practice This DNP and PhD doctoral-level nursing text delivers analyses of 30 core concepts that define nursing theory, research, education, and professional practice. Grounded in the concept analysis framework developed by Walker and Avant, the book clearly demonstrates how concepts are used to build theory, support research, and improve education and professional practice. Designed to facilitate practical applications of concept analysis methodology, all chapters provide an explicit description of each concept and a consistent framework for its analysis. Additionally, a diagrammatic representation of characteristics across concepts allows readers to make comparisons and ultimately to build on the text’s knowledge base. Expert authors from clinical and research disciplines focus on the core of nursing-- the nurse-patient relationship--grouping concepts into the categories of patient/client-focused concepts, career-focused concepts, and organizational/systems-focused concepts. Within these groups the book addresses such contemporary themes as hope, postpartum depression, resilience, self-care, cultural competence, and many others. With its expansive descriptions and analyses of key nursing concepts within a consistent framework, the book will help nurse scholars to develop a sophisticated analytic ability and provide graduate nursing students with a foundation for developing a DNP capstone or PhD research project. Key Features: Offers in-depth description and analyses of 30 core concepts relevant to nursing and related disciplines Provides a consistent analytic framework throughout Demonstrates a highly practical application of concept analysis methodology Includes diagrams of characteristics across concepts for comparison Authored by renowned scholars and practitioners
This book and CD-ROM clearly outline a nurse leader's role in quality improvement and offer simple instructions to improve patient outcomes through nurse education and engagement. In an easy-to-understand format, this guide explains how to engage staff, how to choose, measure, and benchmark nursing quality data, and how to use QI projects to achieve positive results."
6 Shortcuts to Employee Engagement (Business Edition) is a treasure trove of easy to implement, high-impact ideas for business leaders struggling to keep employees engaged. Most leaders really do want to improve employee engagement - they just don't have an effective method that works along with (rather than in addition to) all the other priorities in their day. This book provides that roadmap and all the accompanying tools."6 Shortcuts is not just a book, it's a multi-media tool to help managers improve their connection with their employees. The book presents, in a lively voice, six shortcuts with useful ideas to establish, implement and monitor employee engagement. Each shortcut includes an invite to a website tool box with videos and other tools designed to facilitate the shortcut. As an owner of a moderate sized engineering firm with over 35 years of experience, one of the biggest challenges we are faced with is managing our millennial employees, and 6 Shortcuts to Employee Engagement is a great resource to help baby boom managers meet these challenges."Stu Taub, Partner, Wallace Montgomery
Whether you are a beginning manager or a seasoned expert, leadership in nursing today is challenging. To win the talent war and become the boss that no one wants to leave, you need to add individualized coaching to your leadership toolbox. The Nurse Leader Coach gives you the tools you need to change from being a manager to a leader coach.
The front line manager has been identified as key to employee engagement in health care organizations and organizational success (Kane-Urabazo, 2006; Laschinger, & Finegan, 2005; Laschinger, Wong, & Greco, 2006; Rivera, Fitzpatrick, & Boyle, 2011; Tillot, 2013). This descriptive qualitative study explored engagement from a front line nurse manager's perspective. A purposive sample of six front line nurse managers were asked (in interviews) to discuss how engagement was experienced, described and observed in their staff and themselves. The aim of the study was to add to the current knowledge of engagement and contribute to the definition and conceptualization of the concept of engagement from the perspective of front line nurse manager. The Appreciative Inquiry, (AI) framework specifically the discovery and dream phases, were used to design the research questions and guided the study. The four themes that emerged from the analysis of the data were: i) supportive relationships and actions, ii) common purposeful work, iii) sense of achievement and recognition, and iv) fully participatory. The unique perspective from the front line nurse managers provides an indication of how engagement is experienced by front line nurse managers. The participants described their perceptions of engagement and its meaning to them. Ongoing research and expansion of knowledge on engagement of the front line nurse managers is integral to further defining and developing a shared meaning of engagement in order to align the understanding of engagement of front line nurse managers with their organizations.
This book provides a basic overview of key areas that a nurse manager needs to know in order to manage effectively. Beyond literature review and theories, it will provide practical tips from the authors' experience and expertise. New ideas are presented for handling age-old problems as well as for dealing with emerging issues. Examples include office organization, managing change, resource utilization/case management (with a pattern that can be imitated), generation X, and handling multiple departments. The question and answer format provides quick snippets of information directed toward a specific need. Engaging, interactive Q & A format Concise answers with valuable pearls, tips, memory aids, and "secrets" Over 30 succinct chapters written for quick review All the most important, "need-to-know" questions and answers in the proven format of the highly acclaimed Secret Series Thorough, highly detailed index
