The ASQ Certified Manager of Quality/Organizational Excellence Handbook

The ASQ Certified Manager of Quality/Organizational Excellence Handbook

Author: Sandra L Furterer

Publisher: Quality Press

Published: 2021-01-25

Total Pages: 555

ISBN-13: 1951058070

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This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.


The ASQ Certified Quality Improvement Associate Handbook

The ASQ Certified Quality Improvement Associate Handbook

Author: Grace L. Duffy

Publisher: Quality Press

Published: 2020-03-01

Total Pages: 277

ISBN-13: 1951058143

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The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.


Certification Requirements

Certification Requirements

Author: U S Government Accountability Office (G

Publisher: BiblioGov

Published: 2013-06

Total Pages: 48

ISBN-13: 9781289038120

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Pursuant to a congressional request, GAO reviewed federal agencies' certification requirements for goods and services, focusing on: (1) the extent and variety of certification activities in the federal government; (2) the extent to which there are policies, procedures, or guidance governing those activities, either governmentwide or within selected agencies; and (3) an agency certification procedure that could serve as an example or best practice for other agencies. GAO noted that: (1) federal agencies engage in a large number and wide variety of certification-related activities; (2) the National Institute of Standards and Technology (NIST) publishes directories listing more than 200 federal government procurement and regulatory programs in which agencies provide or require certification, accreditation, listing, or registration; (3) these directories provide only a partial inventory of agencies' activities because they focus primarily on certifications of products and services and they do not cover individual procurement actions in which agencies require particular certifications; (4) certification activities also vary across multiple dimensions, including the origin of the requirements, their targets, which entities do the certifying, whether the certifications are mandatory or voluntary, and the extent to which there is reciprocity with or recognition of other certifications or requirements; (5) specific guidance regarding the selection of specific requirements or certifying organizations is limited; (6) federal procurement law imposes some limits on agencies' use of certification requirements, restricting the use of certification requirements to instances in which the requirements are specifically imposed by law or the agencies show a particular need and, if possible, allow for alternatives; (7) some agencies have established certification procedures and criteria for individual programs, and agency officials identified some related policies, procedures and guidance that can affect their certification activities; (8) there is no governmentwide guidance, or agencywide guidance in the five agencies that GAO reviewed, regarding all types of certification requirements; (9) NIST has prepared draft guidance on conformity assessment activities, including certification, which it plans to issue for public comment; (10) one best practice that GAO has supported in the regulatory arena, transparency of decisionmaking, also appears applicable to certification requirements, particularly given the complexity and diversity of certification activities and organizations; (11) in the certification actions that GAO examined, the criteria that the agencies used to establish a particular requirement or select a particular certifying organization were very clear in some instances but not clear in others; (12) other agencies' certification actions were not as transparent and certification bodies that were not selected raised questions about the criteria that agencies used; and (13) in each of those cases, agency officials were able to provide the rationale for their actions.