Module Seven - Group Travel Request Evaluation
Author: Gary L Parker
Publisher: Gary L Parker
Published: 2024-08-10
Total Pages: 22
ISBN-13:
DOWNLOAD EBOOKAs we learned in module 6, if the number of seats that you could book on a departure was limited to the physical capacity of the equipment, there would be spoilage due to passengers who don’t show up to board or who cancel their bookings prior to departure. However, the previous module focused on spoilage management as it relates to the “no-show” and pre-departure cancellation behaviour of individual passengers. This module focuses on group travel management. As you will see, the pre-departure cancellation behaviour of groups is distinctive. In the first section, we begin by describing the types and general characteristics of group travel. In section 2, we look at the process and considerations involved in evaluating a group’s request for seats. The final section addresses group travel cancellation behaviours and the strategies used by passenger carriers to compensate for these pre-departure cancellations in order to avoid spoilage.