Members for Life
Author: Richard F. Gerson
Publisher: Human Kinetics
Published: 1999
Total Pages: 236
ISBN-13: 9780736000031
DOWNLOAD EBOOKMembers for life shows how to develop a customer service standard that will keep your members coming back. It covers crucial skills that every fitness staff member needs to develop, from basic telephone and communication skills to tips for managing angry or complaining members.