The Meetings Pocketbook reveals all the do's and don't's needed to make meetings successful. Updated and now in its 3rd edition, this popular pocketbook covers advance preparation, chairing, controlling discussions, effective participation and use of minutes. Essential reading for both organisers and participants. 'Don't arrange or attend another meeting without reading it', recommended one reader. A 'straightforward reminder of the rules' said another.
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. *Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in Management *Well-structured and easy to follow *Fully revised and updated
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.
The 'facilitraining rainbow' won't lead you to a pot of gold but it will enable you to decide on the most suitable approach for your next facilitation session. This innovative decision-making model is central to The Facilitator's Pocketbook - a comprehensive guide covering all stages of facilitation, from planning through to implementation. Interpersonal skills (including attitudes and values) and session skills (including energising and problem solving) are dealt with at length. This second edition contains significant new material, notably the addition of a detailed case study and examples of six typical facilitation sessions. "John and Paul provide a quick route to a practical understanding of facilitation. This book should be compulsory reading for all managers handling change." Teresa Kilmartin, Executive Manager Training & Development, Irish Life Assurance plc "This book is the perfect illustration of what facilitation is all about - making things easy. Reflecting on the methods, skills and techniques described, it is easy to understand what it takes to become a skilled facilitator. Read it and you will undoubtedly do it better and get better results!" Karin Priarollo, Director, Human Resources, Novartis Consumer Health
The Mentoring Pocketbook - now in its third edition - shows how to design and manage a mentoring scheme, how to prepare to be a mentor, how to conduct mentoring sessions, how to maintain the relationship through the different stages and how to evaluate mentoring. Before looking at the actual mentoring process, the authors deal with the uses of mentoring within organisations (particularly in the context of managing change and mission/value statements) and explain how mentoring differs from coaching, training and appraisals. The process of mentoring is explained with the aid of a 3-stage model. This can be used to assess yourself as a mentor, as a map to guide you through the process, as a review tool and as a means to develop the mentee's ability to use the model independently. Subsequent chapters explore the mentor-mentee relationship and address key issues and questions. Although primarily aimed at the mentor, The Mentoring Pocketbook is also helpful to mentees. A consistently best-selling title within the Management Pocketbooks Series! "Mentoring is probably the most powerful developmental process people can experience. And when it works, it develops two for the price of one. The Mentoring Pocketbook is a no-nonsense primer for the first-time mentor or mentee." Prof. David Clutterbuck, Co-founder, The European Mentoring and Coaching Council "The Mentoring Pocketbook is the basis of the Mentoring Programme at Mövenpick Hotels & Resorts. Mentoring has been fundamental to supporting our approach to talent development throughout the company. Not only is it providing our top talent with the support they need to make the challenging transition to more senior leadership roles but it also supports our current generation of business leaders. Mentoring has greatly enhanced their unique contribution to the company and the company's learning and development culture." Bruce Harkness, VP Learning & Development, Mövenpick Hotels & Resorts Management AG
The second edition of the Construction Project Manager’s Pocket Book maintains its coverage of a broad range of project management skills, from technical expertise to leadership, negotiation, team building and communication. However, this new edition has been updated to include: revisions to the CDM regulations, changes to the standard forms of contract and other documentation used by the project manager, the impact of BIM and emerging technologies, implications of Brexit on EU public procurement, other new procurement trends, and ethics and the project manager. Construction project management activities are tackled in the order they occur on real projects, with reference made to the RIBA Plan of Work throughout. This is the ideal concise reference which no project manager, construction manager, architect or quantity surveyor should be without.
Innovation is the life-blood of all enterprises, public and private. Their competitiveness depends upon it. Those that succeed recognise that all of their people are inherently creative and, by proper management, can both release and manage that creativity for the ultimate benefit of all stakeholders. The Nurturing Innovation Pocketbook explains how managers can create an environment in which innovation thrives. It identifies the numerous barriers to innovation, organisational and self-imposed by individuals, and describes how through positive intervention these blocks can be cast aside. All innovation comes with a degree of risk. To manage the process successfully, the manager must determine the required level of innovation (four are described in the book, from incremental to transformational) and assess the associated risk. The manager must also be supportive of his team, acting as advisor, coach, promoter, sounding-board, resource provider and defender when ideas don't work out. Nurture not stifle is author Doug Miller's message!
`This edition is more focussed on the leadership demands of managers both within the school and its community. This book can be used as a source of reference for anyone on a school manager position, written by people who practice management on educational organizations themselves, it deals with the fundamentals of what management is the many roles of the manager′ - Headteacher Update `The book is clearly structured, with an informative table to contents. Each chapter ends with practical tasks which could be sued either by an individual at home or by groups in a training session. The book is worth adding to any staffroom library for the section of "time-management techniques" alone. If only I has acquired the habit of "starting each day by writing list of all the things that should be done that day and starring them to indicate importance" in recognition that "the critical distinction is between what is urgent and what is important"!′ - Education Review `This book provides a thoroughly comprehensive guide to managing staff, meetings, motivating people, managing conflict, health and safety and much more′ - Nursery Equipment This popular book has been thoroughly updated for its Fourth Edition. Targeting the contents directly to the needs of today′s school manager. The book is now even more directed towards the leadership demands on managers, both within the school and in its community setting. New sections have been written to deal with emerging pressures on heads: - the increasing complexity of employment legislation - the management of risk - performance management - flexibility in the curriculum - the inclusion agenda - team development and leadership - the effect of the government′s new approach to early years education. Recent research and developments have been incorporated and the content has been extensively updated. The authors′ fresh and readable style, coupled with their use of proven interactive exercises, makes the book a first choice for busy heads and senior staff in all schools.
Hot on the heels of their success with The Icebreakers Pocketbook, authors Alan Evans and Paul Tizzard have once again harnessed their enthusiasm and creativity to write The Openers & Closers Pocketbook - a collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings. 'This is a selection of short exercises and pithy stories to top and tail courses', says Tizzard. 'We've included quick icebreakers and lengthier, more involved activities, as well as short anecdotes to set the tone.' The emphasis of The Openers & Closers Pocketbook is on simple activities that require the minimum amount of preparation - in the authors' words, 'grab and go' activities that will give trainers new and imaginative ways to enhance their training delivery.
