Costs and Quality of Online Dispute Resolution

Costs and Quality of Online Dispute Resolution

Author: Martin Gramatikov

Publisher: Maklu

Published: 2012

Total Pages: 196

ISBN-13: 904660473X

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Of the ODR movement and review of the relevant literature / Marta Poblet -- Definitions of online dispute resolution / Simon Thomson & Avrom Sherr -- ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz -- EU regulation on ODR : an introduction and some thoughts / Graham Ross -- Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder -- What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen -- Measuring the costs of ODR / Martin Gramatikov -- Quality of ODR procedures / Laura Klaming -- Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter.


A Handbook for Measuring the Costs and Quality of Access to Justice

A Handbook for Measuring the Costs and Quality of Access to Justice

Author: Martin Gramatikov

Publisher: Maklu

Published: 2010

Total Pages: 98

ISBN-13: 9046603121

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This handbook was developed by the Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (The Netherlands). It offers practical information on the use of a methodology for measuring the cost and quality of paths to justice, from the perspective of users. How do clients of justice systems like the way in which their needs and concerns are voiced? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was a value for their money? How much time did they spend? This methodology provides answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.


The Role of the Measurement and Verification Professional

The Role of the Measurement and Verification Professional

Author: Steve Kromer

Publisher: CRC Press

Published: 2024-07-19

Total Pages: 220

ISBN-13: 1040090605

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Measurement and verification (M&V) is the accounting system for energy management. Implementing M&V as a professional requires both a broad understanding of concepts and contexts and an awareness of the fundamental tools used in estimating impacts of energy management. This book will assist those seeking to become M&V professionals by establishing the framework within which to conduct successful M&V. It does this by: Laying out the fundamental concepts underpinning M&V methods. A full understanding of the strengths and weaknesses of the fundamental methods allows the professional to communicate effectively. Reviewing the most common M&V guidelines and protocols. Many people enter the world of M&V through the various guidelines that attempt to standardize M&V methods. In this book you will learn about how these documents are aligned, and how and why they differ. Providing a list of the most common technical issues and areas requiring judgement that arise in every M&V project. Many of the activities of M&V involve technical tasks and analysis. Much of the core content of these tasks is developed fully in texts related to energy engineering. In this book you will learn how to incorporate energy engineering concepts into your M&V projects. Being a professional means making informed and sound decisions using good judgement. Being a successful M&V professional means communicating these decisions and judgements throughout the M&V process. This book is intended to expose the typical challenges faced in M&V and provide the tools for the M&V professional to conduct successful M&V now and into the future. M&V has often been defined as an art and a science. The art of M&V is expressed through the judgements that the M&V professional makes during an M&V project. The science of M&V is within the domain of those aspects that can be measured, quantified and reported. While the technical tasks within M&V are important, the most important task of the M&V professional is to establish and maintain clear and consistent communication among all parties throughout the M&V process.


The Promise and Performance of Environmental Conflict Resolution

The Promise and Performance of Environmental Conflict Resolution

Author: Rosemary O'Leary

Publisher: Resources for the Future

Published: 2003

Total Pages: 402

ISBN-13: 9781891853654

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Environmental conflict resolution (ECR) is a process of negotiation that allows stakeholders in a dispute to reach a mutually satisfactory agreement on their own terms. The tools of ECR, such as facilitation, mediation, and conflict assessment, suggest that it fits well with other ideas for reforming environmental policy. First used in 1974, ECR has been an official part of policymaking since the mid-1990s. This is the first book to evaluate systematically the results of these efforts. The contributions to this book critically investigate the record and potential of ECR, drawing on perspectives from political science, public administration, regional planning, philosophy, psychology, anthropology, and law.


Foundations of Dispute Resolution

Foundations of Dispute Resolution

Author: Carrie Menkel-Meadow

Publisher: Routledge

Published: 2017-05-15

Total Pages: 437

ISBN-13: 1351936077

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This volume brings together leading research articles in to the theory, research findings and applications of modern dispute resolution. The articles relate to a wide variety of settings and cover the primary processes of negotiation, mediation and arbitration, as well as exploring combinations and hybridization of those processes. Also included are articles on the search for 'value-added' or 'pie-expanding' creative solutions; the choosing of strategies, based on game theory, economics and social and cognitive psychology; how foundational theories have been altered or modified, depending on contexts, and numbers of parties and issues; and what issues are raised by the 'privatization of justice'. The articles span both the 'science' and 'art' of dispute resolution, consider the relationship of peace to justice and include both empirical (descriptive) and normative (prescriptive) assessments of how these processes of dispute resolution function.


Measures of Tax Compliance Outcomes A Practical Guide

Measures of Tax Compliance Outcomes A Practical Guide

Author: OECD

Publisher: OECD Publishing

Published: 2014-10-24

Total Pages: 98

ISBN-13: 9264223231

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This report provides an overview of strategic compliance approaches for measuring tax compliance outcomes and the effectiveness of compliance activities designed to prevent non-compliance.


Dispute Resolution

Dispute Resolution

Author: Carrie J. Menkel-Meadow

Publisher: Aspen Publishing

Published: 2018-09-14

Total Pages: 819

ISBN-13: 1543803105

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Dispute Resolution: Beyond the Adversarial Model, Third Edition provides a comprehensive look at the current state of ADR. For each area of Negotiation, Mediation, Arbitration, and Hybrid processes, the text incorporates four key aspects: the theoretical framework defining the process; the skills needed to practice it; the ethical issues implicated in its use and how to counsel users of such processes; and legal and policy analyses, with questions and problems within the text. New to the Third Edition: A shorter, more compact book designed to be student-friendly Exercises and discussion problems throughout Designed for one chapter to be covered each week of a typical ADR course The latest on Online Dispute Resolution, Dispute System Design, Supreme Court decisions on arbitration, and empirical work on mediation and negotiation Professors and students will benefit from: Comprehensive, current coverage. The theory, skills, ethical issues, and legal and policy analyses relevant to all key areas of contemporary ADR practice—Negotiation, Mediation, Arbitration, and hybrid and multi-party processes and their appropriate uses—are thoroughly covered using a rich range of up-to-date cases and readings. Authored by the leading scholars and teachers in the field of Dispute Resolution. The authors are award winning and recognized for their scholarship, teaching, practice, policy making, and standards drafting throughout the wide range of particular ADR processes. Practical approach to problem-solving. The text engages students as active participants in resolving human and legal problems, using individual or combined resolution processes in varying gender, race, and cultural contexts. International and multi-party dispute resolution. These important, high-interest contexts and applications are thoroughly covered in discrete chapters. Readings balance theory and theory-in-use. Readings include cases, behaviorally and critically based articles, examples, empirical studies, and relevant statutory and other regulatory material to illuminate the challenge of balancing rules and laws with the economic and emotional constraints inherent in disputes. Challenging, relevant readings. The text includes a wide range of perspectives, from Fisher, Ury, and Patton’s Getting to Yes, Raiffa’s Art and Science of Negotiation, and materials on modern deliberative democracy, group facilitation and decision making, counseling clients about uses of ADR, enforcement of negotiation, and mediation agreements. Key cases include AT&T v. Concepcion and other recent Supreme court cases on arbitration. Teaching materials include: Numerous role-plays and simulations for skills development Suggested teaching exercises, syllabi and “answers” to problem boxes found in text Recommendations for supplemental materials, such as videos and transcripts Examination and paper suggestions for each chapter