Managing Employee Relations in the Hotel and Catering Industry
Author: Rosemary Lucas
Publisher: Burns & Oates
Published: 1995
Total Pages: 350
ISBN-13:
DOWNLOAD EBOOKPosts
Employment Relations in the Hospitality and Tourism Industries
Author: Rosemary Lucas
Publisher: Psychology Press
Published: 2004
Total Pages: 332
ISBN-13: 9780415297110
DOWNLOAD EBOOKThis timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry.
Employment Relations in the Hospitality and Tourism Industries
Author:
Publisher: Routledge
Published:
Total Pages: 327
ISBN-13: 1134432992
DOWNLOAD EBOOKManaging Employee Attitudes and Behaviors in the Tourism and Hospitality Industry
Author: Salih Kusluvan
Publisher: Nova Publishers
Published: 2003
Total Pages: 876
ISBN-13: 9781590336304
DOWNLOAD EBOOKThe tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Managing Relationships at Work
Author: Institute of Leadership & Management
Publisher: Routledge
Published: 2007-06-01
Total Pages: 126
ISBN-13: 1136382259
DOWNLOAD EBOOKWith forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
The SAGE Handbook of Hospitality Management
Author: Roy C Wood
Publisher: SAGE
Published: 2008-06-05
Total Pages: 577
ISBN-13: 1446206424
DOWNLOAD EBOOKAt last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world′s leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India
Human Resource Management in the Hospitality Industry
Author: Michael John Boella
Publisher: Routledge
Published: 2005
Total Pages: 386
ISBN-13: 0750666366
DOWNLOAD EBOOKThis text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.
Handbook of Hospitality Human Resources Management
Author: Dana V Tesone
Publisher: Routledge
Published: 2008-09-10
Total Pages: 560
ISBN-13: 1136400044
DOWNLOAD EBOOKHandbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
Human Resource Management in the Hospitality Industry
Author: Michael Boella
Publisher: Routledge
Published: 2012-08-21
Total Pages: 386
ISBN-13: 1136397094
DOWNLOAD EBOOKNow in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Human Resource Management in the Hotel Industry
Author: Kim Hoque
Publisher: Routledge
Published: 2013-01-11
Total Pages: 168
ISBN-13: 1134620020
DOWNLOAD EBOOKOver the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.
