Managing Client Care
Managing Client Care

Author: Elizabeth F. Wywialowski

Publisher: Elsevier Health Sciences

Published: 2004-01-01

Total Pages: 442

ISBN-13: 9780323024822

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Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility.

Effective Client Management in Professional Services
Effective Client Management in Professional Services

Author: Jack Berkovi

Publisher: Routledge

Published: 2016-04-29

Total Pages: 336

ISBN-13: 1317145623

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How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.

Fundamental Nursing Skills and Concepts
Fundamental Nursing Skills and Concepts

Author: Barbara Kuhn Timby

Publisher: Lippincott Williams & Wilkins

Published: 2009

Total Pages: 998

ISBN-13: 9780781779098

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Now in its Ninth Edition, this full-color text combines theoretical nursing concepts, step-by-step skills and procedures, and clinical applications to form the foundation of the LPN/LVN course of study. This edition features over 100 new photographs, exciting full-color ancillaries, end-of-unit exercises, and extensively updated chapters on nursing foundations, laws and ethics, recording and reporting, nutrition, fluid and chemical balance, safety, asepsis, infection control, and medication administration. Coverage includes new information on cost-related issues, emerging healthcare settings, concept mapping, malpractice, documentation and reporting, HIPAA, and more. All Gerontologic Considerations sections have been thoroughly updated by renowned experts.

Nursing Delegation and Management of Patient Care - E-Book
Nursing Delegation and Management of Patient Care - E-Book

Author: Kathleen Motacki

Publisher: Elsevier Health Sciences

Published: 2010-03-03

Total Pages: 315

ISBN-13: 0323266916

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This dynamic resource is your guide to the latest information on the roles and responsibilities of the manager of patient care, core competencies required of nurses caring for patients, and a wide range of management concepts that nurses need to know before entering practice. With an emphasis on patient safety and evidence-based practice, it provides complete coverage of patient care management, leadership, information management, organizational planning, and human resources. Organized around the five major functional groups within health care organizations that nurses handle or frequently interact with — patient care management, leadership, information management, organizational planning, and human resources. Important content on the environment of care examines hospital safety and security issues including emergency codes, Safe Patient Handling and Movement and Materials Safety Data Sheets (MSDS). Evidence-Based boxes summarize current research and best practices for topics throughout the textbook. Clinical Corner boxes discuss practice process improvements made by nurses, including safe, effective practices used at their institutions and how they improve patient care. NCLEX® examination-style review questions at the end of each chapter offer valuable review and exam preparation.

Patient Safety and Quality
Patient Safety and Quality

Author: Ronda Hughes

Publisher: Department of Health and Human Services

Published: 2008

Total Pages: 592

ISBN-13:

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"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

LPN to RN Transitions
LPN to RN Transitions

Author: Nicki Harrington

Publisher: Lippincott Williams & Wilkins

Published: 2008-01-01

Total Pages: 468

ISBN-13: 9780781767576

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Now in its Third Edition, this book meets the needs of practical/vocational nurses and nursing faculty, as they work together to smooth the transition from the LPN to the RN role. The text provides interactive student exercises and strategies to "socialize" the LPN nurse/student into an RN program, taking into consideration its philosophy and curricular framework. This Third Edition includes an expanded chapter on communication and a new chapter on the NCLEX®.

Client Management & Leadership Success
Client Management & Leadership Success

Author: Ray A Hargrove-Huttel

Publisher: F.A. Davis

Published: 2008-11-10

Total Pages: 273

ISBN-13: 0803622422

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Prepares students to meet the challenges of setting priorities, delegating, and assigning nursing tasks and managing clients and nursing staff.

Effective Client Management in Professional Services
Effective Client Management in Professional Services

Author: Jack Berkovi

Publisher: Routledge

Published: 2016-04-29

Total Pages: 375

ISBN-13: 1317145631

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How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.

Nursing Delegation and Management of Patient Care - E-Book
Nursing Delegation and Management of Patient Care - E-Book

Author: Kathleen Motacki

Publisher: Elsevier Health Sciences

Published: 2016-03-25

Total Pages: 336

ISBN-13: 0323321151

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With a strong focus on the key areas included on the NCLEX-RN Exam’s "management of care" section, Nursing Delegation and Management of Patient Care, 2nd Edition prepares you to successfully prioritize, assign, and delegate nursing care to other members of the health care team. It provides the latest information on the roles and responsibilities of the staff nurse related to the management of patient care, the core competencies required of the nurse caring for patients, as well as a wide range of leadership and management concepts nurses need to confidently manage patients within a hospital unit. This new edition is organized according to the new 2014 Magnet Standards of Practice to help you learn the skills and competencies magnet status hospitals require when hiring nurses. Learning objectives, key terms, critical thinking case scenarios, and application exercises in each chapter provide you with plenty of opportunities for review. A trusted author team with years of teaching experience in nursing leadership and management introduce current content related to the management of patient care in today’s health care setting. NEW! A new table of contents reorganized according to the 2014 Magnet Standards. NEW! Addresses the competencies of the nurse’s role with respect to the 2014 Magnet Standards. Coverage includes the latest information on the roles and responsibilities of the manager of patient care position, core competencies required of nurses caring for patients, and a wide range of management concepts new nurses need to know before entering practice. Emphasis on the NCLEX Exam "management of care" areas that you will be tested on, such as prioritization, delegation, and assignment. Clinical Corner and Evidence-Based Practice boxes within most chapters include real-world tips and advice on patient and client management, plus the latest research on practices relevant to chapter topics. NEW! End-of-chapter and Evolve NCLEX questions include analysis and application-level questions. NEW! The latest RN design gives this edition a fresh new feel that is easier to follow.

Managing Client Expectations
Managing Client Expectations

Author: Standolyn Robertson

Publisher:

Published: 2020-05-02

Total Pages: 113

ISBN-13: 9781796672305

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Ready to see your client relationships thrive? Discover the tools, talking points, and techniques you need to manage your clients' expectations with confidence. If you've ever found yourself at the end of an appointment wondering what went wrong, this book is for you.This is a step-by-step guide to manage your clients' expectations once and for all. We explore the three critical stages of the client relationship. *Stage 1: The Beginning of the Relationship *Stage 2: The Middle: The Initial Client Contact *Stage 3: The End of the Appointment and the Beginning of a Lasting Relationship Whether you're a new or veteran professional organizer or productivity consultant, don't spend the next 20 years learning from your mistakes; learn from mine. I share my lessons learned as well as the structures and strategies I've developed over the last 20+ years to manage client expectations and grow my business.Have you ever felt you were working for free? Learn how to establish boundaries.Are you not getting the follow-up appointments? Find the systems and strategies you need to meet the real needs of your clients.Have you ever upset a client but didn't know where you went wrong? Discover how to navigate triggers and red flags.Are you ready to be inspired to take your business to the next level by managing your client's expectations?