Managing Conflict
Managing Conflict

Author: David Liddle

Publisher: Kogan Page Publishers

Published: 2017-09-03

Total Pages: 321

ISBN-13: 0749480890

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Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration
The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author: Mary Scannell

Publisher: McGraw Hill Professional

Published: 2010-05-28

Total Pages: 240

ISBN-13: 0071743669

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Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Learning to Manage Conflict
Learning to Manage Conflict

Author: Dean Tjosvold

Publisher: Lexington Books

Published: 2000

Total Pages: 198

ISBN-13: 9780739101339

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Illustrate the positive results that can be achieved by managing, rather than avoiding, conflict.

HBR Guide to Dealing with Conflict (HBR Guide Series)
HBR Guide to Dealing with Conflict (HBR Guide Series)

Author: Amy Gallo

Publisher: Harvard Business Review Press

Published: 2017-03-14

Total Pages: 224

ISBN-13: 1633692167

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While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Conflict Management and Dialogue in Higher Education
Conflict Management and Dialogue in Higher Education

Author: Nance T Algert

Publisher: IAP

Published: 2021-01-01

Total Pages: 211

ISBN-13: 1648023088

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Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This book offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address issues strategically.

Responding to Resistance
Responding to Resistance

Author: William A. Sommers

Publisher:

Published: 2020

Total Pages: 176

ISBN-13: 9781951075057

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Educational leadership is never conflict free. In Responding to Resistance, author William A. Sommers acknowledges this reality and presents school and district leaders with a set of wide-ranging response strategies. Whether a conflict involves staff, students, parents, or other stakeholders, this book will help you address it openly, decisively, and efficiently, so you have more time to focus on what matters most: improving learning in your school community. Use this resource to obtain approaches and guidance for managing persistent problems when other strategies do not seem to work: Become familiar with five primary causes of conflict and four dangers of ignoring conflict. Gain foundational communication skills for clarifying issues and defining problems. Discover conflict resolution strategies for teams, individuals, and large groups. Understand the research and expertise that support each response strategy. Learn from realistic vignettes that illustrate common conflicts in schools and how a leader might react effectively to overcome resistance to change. Contents: Introduction: What's the Real Problem? Chapter 1: Foundational Skills Chapter 2: Strategies for Working With Teams Chapter 3: Strategies for Working With Individuals Chapter 4: Strategies for Working With Large Groups Chapter 5: Strategies for When Nothing Seems to Work Conclusion References Index

Conflict and Gender
Conflict and Gender

Author: Anita Taylor

Publisher: Hampton Press (NJ)

Published: 1994

Total Pages: 352

ISBN-13:

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This volume examines ways in which conflict resolution and feminist theories might be integrated to enhance our understanding and management of conflicts, particularly those between men and women. Women and child victimisation, everyday conflicts and historical perspectives are explored.

How to Manage Conflicts
How to Manage Conflicts

Author: Caden Burke

Publisher: Independently Published

Published: 2021-02-25

Total Pages: 68

ISBN-13:

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Are you struggling to get those involved in conflicts to sit down and listen? Do you feel like every time you try to resolve a conflict; it just makes it worse? "How to Manage Conflicts" is a great guide to help you make a move from putting band-aids on problems to finding real resolutions. Resolving conflicts can be challenging. However, you can arm yourself with these 7 easy steps that will help you craft communication skills and learn the process to do more than just manage conflicts, but also to help to prevent them.As a person who is distressed by communicating a message or tasks, you have to gain the buy-in of the other party and get both parties to listen to each other. As a person who is resolving conflict, you have to be able to assess the situation and not form a judgment in one way or another. The guidance you can gain from within these chapters will help you to grow as a communicator, but also as a person. As you progress on your journey to master your conflict management skills, you will learn many tips and tricks that can help you achieve your goals.YOU WILL LEARN: - Why it is important to manage conflicts.- Why respect is important in conflict management.- How to recognize potential conflicts.- Why it is important to change the atmosphere.- Understanding different points of view.- Tips for recognizing different perspectives.- Skills for developing solutions.- How to implement actions plans.- Why following up is necessary.- And much more.To help you in becoming an effective manager of conflicts, this guide goes through many actionable examples and strategies. As you press yourself to grow, you will find that there are so many experiences you have already had that will help formulate your ability to be successful as a communicator. It's time to take the plunge and grow!

The Knowledge Gap
The Knowledge Gap

Author: Natalie Wexler

Publisher: Penguin

Published: 2020-08-04

Total Pages: 354

ISBN-13: 0735213569

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The untold story of the root cause of America's education crisis--and the seemingly endless cycle of multigenerational poverty. It was only after years within the education reform movement that Natalie Wexler stumbled across a hidden explanation for our country's frustrating lack of progress when it comes to providing every child with a quality education. The problem wasn't one of the usual scapegoats: lazy teachers, shoddy facilities, lack of accountability. It was something no one was talking about: the elementary school curriculum's intense focus on decontextualized reading comprehension "skills" at the expense of actual knowledge. In the tradition of Dale Russakoff's The Prize and Dana Goldstein's The Teacher Wars, Wexler brings together history, research, and compelling characters to pull back the curtain on this fundamental flaw in our education system--one that fellow reformers, journalists, and policymakers have long overlooked, and of which the general public, including many parents, remains unaware. But The Knowledge Gap isn't just a story of what schools have gotten so wrong--it also follows innovative educators who are in the process of shedding their deeply ingrained habits, and describes the rewards that have come along: students who are not only excited to learn but are also acquiring the knowledge and vocabulary that will enable them to succeed. If we truly want to fix our education system and unlock the potential of our neediest children, we have no choice but to pay attention.