Leadership and Organizational Performance: a Study of Airlines Industry

Leadership and Organizational Performance: a Study of Airlines Industry

Author: Dipak BASTOLA

Publisher:

Published: 2021-07-31

Total Pages: 364

ISBN-13:

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In this book, the role of organizational leadership in achieving a high level of performance is somehow debated and thus there is a crucial need for researching the area of leadership and organizational performance. In response to this debate, I have conducted this study that establishes the relationship of leadership effects on their organization in the context of Nepali aviation industries. As such, the role of leadership in organizational success or failure cannot be neglected when we talk about aviation organization like any other general organization. Therefore, this research has identified the link between leadership and organizational performance in the Nepali airlines industry. A study of six different airlines has been performed using a case study method, in which a full range of leadership development theories and themes, as well as, organizational performance measurement themes to measure organizational performance have been used. Three failure airlines and three successful airlines were chosen for the study. The scope of the research is limited to the airline as a unit of analysis. In this unit of analysis, further leadership and organization are considered as two sub-units of analysis. In the leadership sub-unit, mainly leadership traits and determinants, leadership perspectives, leadership styles and types of leadership have been studied, whereas in the organization sub-unit of analysis, human resources, technology, structure, safety culture, strategy, environments, the role of government, unhealthy competition, political instability and its effects, have thoroughly been studied. The results indicate that leadership and organizational performance of Nepali aviation industries are two sides of a coin and without effective leadership, better organizational performance is not possible. Besides other factors like culture, environment, technology and financial constrain, most of the cases revealed that the role of government leadership while formulating the policies and aviation leadership that fails in coopetition with governmental bodies are the two main factors for aviation organizational success or failure in Nepal. Successful airlines' leaders are visionary and transformational; whereas leaders from the failure airlines are autocratic, transactional and laissez-faire type. The study then identified that transformational leadership styles contribute to good performance, thereby paving way for better performance in the airline industries. In summary, three major factors of success or failures of Nepali airline industries are lack of leadership for a coopetition strategy with the government while formulating the aviation policies, external environment, and aviation safety. Three conditions of leadership and organizational factors include a) leadership factors that are in dominating role than organizational factors for the organizational performance; b) organizational factors that are in dominating role for the organizational performance, and c) both leadership and organizational factors that are equally responsible for the organizational performance. The conclusion is that ideal condition for the greater performance of the organization is only possible if there is a balance between leadership as well as organizational factors. Thus, this book not only revealed vital information of success or failure of airlines, it modified the existing Porter's theory, developed a few new leadership as well as organizational constructs, tested some theory of success and failures and finally developed a new success model for the airlines based on research findings.


Leadership and Organization in the Aviation Industry

Leadership and Organization in the Aviation Industry

Author: Marc-Philippe Lumpe

Publisher: Routledge

Published: 2016-04-22

Total Pages: 356

ISBN-13: 1317107012

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Leadership and organisational structures which are not adjusted to the cultural background of the employees concerned are most likely to produce sub-optimal results (House, 2004). Therefore it is necessary to develop appropriate leadership and organisational structures in order to fully grasp the cultural environment to be encountered in the professional world. This book presents a research project that was carried out to develop leadership and organisational structures in accordance with the requirements created by different professional backgrounds within the aviation industry. The identification of the different professional cultures was undertaken using a standardised questionnaire. The development of the questionnaire was carried out with the help of the GLOBE study (House, et al., 2004), one of the most extensive research efforts ever undertaken in the field of organisational and national cultures. The main characteristic of the GLOBE study is the development of nine dimensions which serve to identify and characterise any culture. These dimensions are referred to as 'core cultural dimensions'. Using this newly developed questionnaire, it was not only possible to isolate 12 different professional cultures, but also to identify their distinguishing traits which served as the base for the subsequent development of leadership and organisational structures. The survey was complemented by open interviews served to broaden and deepen the results gained with the standardised questionnaire. The research outcomes open the door to a new and important element of cultural research, complementary to those of organisational and national cultures. Although the study was carried out in the aviation industry, the results gained also appear to be transferable to other industries due to the large variety of professions isolated within the course of the presented study and the specific nature of the aviation industry itself.


Airline Industry Service Performance Management Research

Airline Industry Service Performance Management Research

Author: Johnny Ch LOK

Publisher:

Published: 2020-03-09

Total Pages: 277

ISBN-13:

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Chapter 4Reducing time pressure to traveller behavior⦁Time Factor Influences TravellerBehaviorHow working time influences airport employee performance ? Why does the employee choose to do whose behavior to perform in the working environment? What are the general factors to cause his behavioral performance to bring his job performance effect in the working environment? In simple, I shall indicate some factors to explain how and why they can influence employee individual chooses to perform his behavior in any working environment in generally, These factors will influence how the employee perform his behavior and why he performs his behavior when he feels his behavior or peformance is more satisfactory to his organizational demand or need. Then, I shall indicate some different organizational cases to attempt to explain why and how these factors cause the employee performs his behavior in his organization as below chapters.Firstly, I shall indicate different time pressure factors can influence why and how the airport employees decide to do his performance in any organizations in generally as below:(1) Organizational causing factorWhat does one organization mean? An organization means human creations, rather than buildings, equipment,machinery etc. It can include industrial, commercial , educational, medical , social clubs, etc. different kinds of organizations. In general, staffs within any organizations will feel need to work to achieve the organizational goals, and co-ordinate their activities for any missions. Each department's staff individual behavior or performance have relationship to be influenced by structures, informal or unofficial groups and structures can be at least as important as the formal organization structure. So, it seems that any different organizational structures will influence their staffs' behavior or performance indirectly or directly. Each employee will have one unique or idenified role in the organization. " The roles people play rather than the personalities in the roles" ( Perrow, 1970, p.2). So, each staff will feel or he will know what will be his role playing and the interrelationships between organizational structure and role playing factors , they can cause how each staff decides or chooses how any why he ought need to do his behavior in order to adapt his organization's working environment need or demand.In general, in bureaucratic model of organizations, where work is organized and conducted on an entirely rational basis, such as government's any departments, which are usually bureaucratic model of organizations. The essential features of a bureaucracy are: Specialization of division of labour , a hierarchy of authority, written rules and regulations, writting memos or notices for any tasks message, reports are more needed more than oral message to be communication channels within the organization's different departments' coordination. Hence, in bureaucratic , staff individual will consider to do any tasks or perform whose behavior carefully in order to avoid error occurrence, or is encountered complains by clients or same level staffs or his supervisor or manager within himseld department. So, organizational structure factor will influence how and why its employee decides to do behavior or performance when he feels his behavior is more rational or suitable to adapt him organization's need or demand.


Entrepreneurs, Managers, and Leaders

Entrepreneurs, Managers, and Leaders

Author: A. Mayo

Publisher: Springer

Published: 2016-05-23

Total Pages: 254

ISBN-13: 0230100953

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This book reveals how leadership evolves through the story of the American airline industry across the 20th century. Entrepreneurs dominate the industry's early history, but as the industry evolved a new breed of managers emerged who built a dominant business model that enabled their companies to grow dramatically.


Sustaining Airline Profitability. Strategic Management and Leadership

Sustaining Airline Profitability. Strategic Management and Leadership

Author: Fu On Lui

Publisher: GRIN Verlag

Published: 2016-10-13

Total Pages: 26

ISBN-13: 3668319901

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Essay from the year 2012 in the subject Business economics - Business Management, Corporate Governance, Northumbria University, course: Bachelor of Arts in Human Resources Management, language: English, abstract: The commercial airline is an extremely competitive, safety-sensitive, high technology service industry. People, employees and customers, not products and machines, must be an arena of organization's core competence. Sustaining airline profitability, ensuring safety and security, and developing adequate air transportation infrastructure are the important challenges to the airlines. In the following chapters, the strategic reasons that lead Singapore Airline (SIA) success will be discuss with strategic frameworks.


Leadership and Organization in the Aviation Industry

Leadership and Organization in the Aviation Industry

Author: Dr Marc-Philippe Lumpé

Publisher: Ashgate Publishing, Ltd.

Published: 2012-10-01

Total Pages: 312

ISBN-13: 1409485714

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Leadership and organisational structures which are not adjusted to the cultural background of the employees concerned are most likely to produce sub-optimal results (House, 2004). Therefore it is necessary to develop appropriate leadership and organisational structures in order to fully grasp the cultural environment to be encountered in the professional world. This book presents a research project that was carried out to develop leadership and organisational structures in accordance with the requirements created by different professional backgrounds within the aviation industry. The identification of the different professional cultures was undertaken using a standardised questionnaire. The development of the questionnaire was carried out with the help of the GLOBE study (House, et al., 2004), one of the most extensive research efforts ever undertaken in the field of organisational and national cultures. The main characteristic of the GLOBE study is the development of nine dimensions which serve to identify and characterise any culture. These dimensions are referred to as 'core cultural dimensions'. Using this newly developed questionnaire, it was not only possible to isolate 12 different professional cultures, but also to identify their distinguishing traits which served as the base for the subsequent development of leadership and organisational structures. The survey was complemented by open interviews served to broaden and deepen the results gained with the standardised questionnaire. The research outcomes open the door to a new and important element of cultural research, complementary to those of organisational and national cultures. Although the study was carried out in the aviation industry, the results gained also appear to be transferable to other industries due to the large variety of professions isolated within the course of the presented study and the specific nature of the aviation industry itself.


Designing and Executing Strategy in Aviation Management

Designing and Executing Strategy in Aviation Management

Author: Triant G. Flouris

Publisher: Routledge

Published: 2016-04-08

Total Pages: 321

ISBN-13: 1317152190

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Designing and Executing Strategy in Aviation Management is designed to provide an intensely practical guide to this critically important topic. Comprehensive in coverage and easy-to-read in style, it allows both professionals and students to understand the principles and practicalities of crafting and executing business strategies with an aviation context. The result is a comprehensive and multifaceted teaching/learning package, which includes applied case studies on a wide range of airlines and aviation businesses, setting out how these organizations deal with strategy formulation and implementation in critical areas. Topics covered include: corporate strategy, generic strategy, competitive strategy, internal and external environment assessment, mergers, alliances, safety and security. Written directly for both aviation professionals and student courses in aviation strategy, aviation management and aviation operations, it will also be of great interest to aviation professionals in a variety of different fields, including airlines, corporate aviation, consultancy, etc., as well as academics within the field of aviation and those within the field of strategy and management science.


The Southwest Airlines Way

The Southwest Airlines Way

Author: Jody Hoffer Gittell

Publisher: McGraw Hill Professional

Published: 2003-01-09

Total Pages: 338

ISBN-13: 0071428976

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"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry." --Gerard Arpey, CEO, American Airlines "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times." --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers


Up In the Air

Up In the Air

Author: Greg J. Bamber

Publisher: Cornell University Press

Published: 2013-05-15

Total Pages: 237

ISBN-13: 0801458331

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When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.


Culture, Change, and Continuous Improvement: From Bankruptcy to Industry Leadership A True Aerospace Story

Culture, Change, and Continuous Improvement: From Bankruptcy to Industry Leadership A True Aerospace Story

Author: Colin E. Cramp

Publisher: Lulu.com

Published: 2019-04-22

Total Pages: 348

ISBN-13: 1483496570

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How does a company go from being two days away from filing bankruptcy papers to unparalleled performance in the Aerospace business? The answer can be found in this fascinating story of Aerostructures, a Chula Vista, California-based designer, manufacturer and supplier of major components and assemblies to all the major commercial aircraft manufacturers and to the world's airlines. In 1993 Rohr Industries, as it was known then, was in trouble. Business financials, income and cash flow in particular, were rendering the business unsustainable. The way the business was being run was archaic, organizational structure was cumbersome, and morale was low. Customers were very concerned, and several were preparing to exit.