Late Checkout
Late Checkout

Author: Alex Walters

Publisher: Createspace Independent Publishing Platform

Published: 2016-06-01

Total Pages: 252

ISBN-13: 9781533029270

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DCI Kenny Murrain sees, hears and feels things that others do not. It's a gift but also a curse. When he wakes to the phantom sound of screaming he knows a murder has been committed but not where or why. Then a woman's body is found in a Stockport hotel room. It's a murder that seems both frenzied and carefully planned, the scene expertly cleansed of any evidence. Over the following days, more bodies are discovered, first in an upmarket spa on the Pennine moors, then in a run-down budget hotel on the outskirts of Manchester. The same frenzied attacks, the same meticulous planning. The same killer. The victims all have links to one man, a police colleague with a dark past. But Murrain discovers a more unexpected connection-with Marie Donovan, a former undercover officer now part of Murrain's own team. As the killer closes in on a fourth victim, Murrain knows that time is running out. But the outcome will be more unexpected and more terrifying than even he can imagine... Praise for Alex Walters '...An original page turner with a deftly executed mystery that kept me guessing' - Leigh Russell 'A talent to be reckoned with ... A strong story line, muscular prose and a real sense of pace...a police procedural for a new age' - Daily Mail '...Right up there with the best police procedural thrillers of the last few years. Expect to hear much more of Walters in the future.' - Mark Timlin 'Walters [shows]...nail-biting skill....It's a complex book, but compulsive reading...' - The Independent 'An intriguing police procedural, with a formidable sleuth...' -The Sunday Telegraph '...A suspenseful mystery full of misdirection and terror.' - Publishers Weekly 'A blend of pulse-pounding police procedural and horror-nuanced suspense...' - Chicago Tribune

Power Etiquette
Power Etiquette

Author: Dana May Casperson

Publisher: Amacom Books

Published: 1999

Total Pages: 220

ISBN-13: 9780814479988

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"Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ""manners reference"" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more."

Getting More
Getting More

Author: Stuart Diamond

Publisher: Crown Currency

Published: 2012-08-14

Total Pages: 418

ISBN-13: 0307716902

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NEW YORK TIMES BESTSELLER • Learn the negotiation model used by Google to train employees worldwide, U.S. Special Ops to promote stability globally (“this stuff saves lives”), and families to forge better relationships. A 20% discount on an item already on sale. A four-year-old willingly brushes his/her teeth and goes to bed. A vacationing couple gets on a flight that has left the gate. $5 million more for a small business; a billion dollars at a big one. Based on thirty years of research among forty thousand people in sixty countries, Wharton Business School Professor and Pulitzer Prize winner Stuart Diamond shows in this unique and revolutionary book how emotional intelligence, perceptions, cultural diversity and collaboration produce four times as much value as old-school, conflictive, power, leverage and logic. As negotiations underlie every human encounter, this immediately-usable advice works in virtually any situation: kids, jobs, travel, shopping, business, politics, relationships, cultures, partners, competitors. The tools are invisible until you first see them. Then they’re always there to solve your problems and meet your goals.

Front Office Handbook
Front Office Handbook

Author: Dr. Vivek Pathak

Publisher: OrangeBooks Publication

Published: 2024-09-04

Total Pages: 168

ISBN-13:

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The Front Office Manual for Hotel and Hospitality undergraduate students. These books aim to provide comprehensive knowledge and practical skills required for managing front office operations in the hotel and hospitality industries. The content will cover essential topics such as customer service, reservations, check-in and check-out procedures, communication skills, and the use of technology in front office management. These books are designed to be an invaluable resource for students pursuing a career in hotel and hospitality management.

Getting What Matters
Getting What Matters

Author: Anis Bennani

Publisher: Anis Bennani

Published: 2024-01-30

Total Pages: 106

ISBN-13: 1738459519

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“Negotiation isn't a business skill, it's a life skill. Getting What Matters is a small book with a big impact.” -- Michael Bungay Stanier, Bestselling Author of The Coaching Habit “Anis has a masterful way of illustrating complex psychological phenomena in the most easy-going, anecdotal fashion. This book is highly entertaining and educational at the same time.” -- Dr Klaus Lassert, Chief Psychologist, Global Consultant for Negotiation & Tactical Psychology Unsure how to negotiate everything in life to meet your goals? Discover the actions within yourself that will unlock confidence and reclaim control. Do you have trouble bargaining with your kids at home? Are you preparing to mediate favorable outcomes at work? Caught up in situations that have you floundering? Head of infrastructure acquisition at a big tech company, Anis Bennani has over a decade of experience in deal-making sitting at both sides of the table, buying and selling. Now he’s here to share how people around the globe can clearly identify personal and professional objectives and be more effective at influencing to get their needs met. Getting What Matters is an entertaining, informative book that sparks self-awareness and offers advice on achieving any objective. Highlighting twenty-four negotiation stories revealing typical scenarios, Bennani debriefs common and avoidable mistakes, suggests positive action steps, and outlines real-world ways to get what you are really after. And when you practice these priceless skills in everyday encounters, you’ll soon find yourself celebrating breakthroughs in personal achievements. In Getting What Matters, you’ll discover: - How to uncover what is truly important to you, so that you can perfect the art of asking for, and receiving what you really want - Ways to build connections with the other side, gain perspective, and get more skilled at influencing end results in your favor - Communicate more effectively with your children and develop them into great listeners while giving them more confidence and empathy - Strategies for slowing down time to help you be less reactive and instead use calm reasoning - Role-playing, looking at things from different angles, staying in the present moment, and much, much more! Getting What Matters is a must-have guidebook for negotiating through all interactions in your life successfully. If you like passionate experts, relatable information, and engaging discussions, then you’ll love this actionable resource. Buy Getting What Matters to better negotiate your needs today!

Business Travel and Tourism
Business Travel and Tourism

Author: John Swarbrooke

Publisher: Routledge

Published: 2012-05-23

Total Pages: 361

ISBN-13: 1136423079

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'Business Travel and Tourism' provides a comprehensive, international overview of business tourism from both a theoretical and practical perspective. With the use of case studies from around the world, 'Business Travel and Tourism' explores a broad range of issues, including: * The global business tourism market * The design of business tourism facilities * The role of the destination in business travel and tourism * The social, economic, and environmental impacts of business tourism * The ethical dimension of business tourism * The marketing of business tourism products * The impact of new technologies on the business tourism market * How to organise successful conferences, exhibitions, and incentive travel packages Case studies include Disneyland Paris, Hong Kong, Amsterdam RAI International Exhibition and Congress Centre, Hilton, Page and Moy Marketing, Lufthansa, Air France, and Legoland UK. 'Business Travel and Tourism' is the first text to offer a comprehensive overview of the growing but neglected area of business tourism. With the use of a wide range of up-to-date case studies and major practical exercises to help students to broaden and deepen their understanding of this area of tourism, it is an invaluable text for all students on travel and tourism courses at degree and BTEC/HND level, or those taking tourism options in leisure, business studies, hospitality management or geography.

Spontaneous
Spontaneous

Author: Brenda Jackson

Publisher: Harlequin

Published: 2024-10-29

Total Pages: 171

ISBN-13: 0369762568

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One unforgettable night leads to so much more in this steamy fake relationship romance from New York Times bestselling author Brenda Jackson. When Kimani Cannon and Duan Jeffries cross paths for the first time, she knows he’s the best kind of trouble. She’s been burned before and isn't looking for anything serious right now, but he’s charming, considerate, and handsome as sin. After one hot night together, they don’t expect to see one another again… But when Kim needs a date to her mother’s (fifth!) wedding, she knows Duan would be perfect for the job. To really show off to her family, they pretend to be engaged, but things get very real, very fast. Her head and heart are telling her to be careful, but the attraction between them is much more persuasive… Previously published.

The Unofficial Guide to Universal Orlando 2024
The Unofficial Guide to Universal Orlando 2024

Author: Seth Kubersky

Publisher: The Unofficial Guides

Published: 2023-12-05

Total Pages: 355

ISBN-13: 1628091509

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Save time and money with in-depth reviews, ratings, and details from the trusted source for a successful Universal Orlando vacation. How do some guests get on the big, new attraction in less than 20 minutes while others wait for longer than 2 hours—on the same day? Why do some guests pay full price for their visit when others can save hundreds of dollars? In a theme park, every minute and every dollar count. Your vacation is too important to be left to chance, so put the best-selling independent guide to Universal Orlando in your hands and take control of your trip. The Unofficial Guide to Universal Orlando 2024 explains how the resort works and how to use that knowledge to stay ahead of the crowd. Author Seth Kubersky knows that you want your vacation to be anything but average, so he employed an expert team of researchers to find the secrets, the shortcuts, and the bargains that are sure to make your vacation exceptional! Find out what’s available in every category, ranked from best to worst, and get detailed plans to make the most of your time at Universal. Stay at a top-rated hotel, eat at the best restaurants, and experience all the most popular attractions at Universal Studios Florida, Islands of Adventure, and Volcano Bay. Keep in the know on the latest updates and changes at Universal Orlando. Here’s what’s NEW in the 2024 book: Learn when to visit Universal to get lower crowds and bigger hotel discounts Find updated advice on taking advantage of Early Park Admission, Universal Express, and other time-saving tricks Get an up-close look at each Universal resort hotel, plus expanded coverage of nearby off-site hotels Read ratings and reviews of new dining options in the parks and resorts, including more plant-based menu items Take in tips for experiencing Hagrid’s Magical Creatures Motorbike Adventure and the Jurassic World VelociCoaster at Islands of Adventure Uncover details on Universal Studios Florida’s new Minion Land on Illumination Avenue, including the Villain-Con Minion Blast attraction and Minion Cafe See a sneak peek at the new DreamWorks Animation experiences coming to Universal’s reimagined KidZone in 2024 Discover an in-depth preview of Universal’s upcoming Epic Universe theme park and new hotels Make the right choices to give your family a vacation they’ll never forget. The Unofficial Guide to Universal Orlando 2024 is your key to planning a perfect stay. Whether you’re putting together your annual trip or preparing for your first visit, this book gives you the insider scoop on hotels, restaurants, attractions, and more.

The Unofficial Guide to Walt Disney World 2018
The Unofficial Guide to Walt Disney World 2018

Author: Bob Sehlinger

Publisher: The Unofficial Guides

Published: 2017-08-08

Total Pages: 937

ISBN-13: 1628090685

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THE trusted source of information for a successful Walt Disney World vacation Compiled and written by a team of experienced researchers whose work has been cited by such diverse sources as USA Today and Operations Research Forum, The Unofficial Guide to Walt Disney World digs deeper and offers more than any other guide. The Unofficial Guide to Walt Disney World 2018 explains how Walt Disney World works and how to use that knowledge to make every minute and every dollar of your vacation count. With advice that is direct, prescriptive, and detailed, it takes the guesswork out of travel by unambiguously rating and ranking everything from hotels, restaurants, and attractions to rental car companies. With an Unofficial Guide in hand, and authors Bob Sehlinger and Len Testa as guides, find out what’s available in every category, from best to worst, and use step-by-step detailed plans to help make the most of your time at Walt Disney World.

Innkeepers' Key to Success
Innkeepers' Key to Success

Author: Fred S. Thompson

Publisher: Dog Ear Publishing

Published: 2010-03

Total Pages: 294

ISBN-13: 1608442519

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MESSAGE TO MY READERS When I am seeking information about an unfamiliar topic and thumb through a book, I do not want to see a lot of prose that plays Ring Around the Rosie about irrelevant stuff. I am looking for solutions to serious problems and want to see the nitty-gritty of thematter laid bare, and presented in outline form, in a clear, precise, detailed fashion of what and what not to do. If you feel the same, this is the book for you. One of the biggest problems in the inn business is that a vast segment of your guests will not return, not because they do not like your inn, but because they want to explore newplaces. The book addresses this problem head-on and spells out the solution on a multitude of fronts, in easy-to-understand detail, using many lists and outlines, so that these non returning guests are replaced without you spending huge amounts for advertising. Another unique problem of the inn business is that your inventory, unlike a typical retailer's, will disappear if rooms are not rented.This is examined in depth, and solutions are presented to fill the rooms so the problem is kept to a minimum. What is really exciting is that this is not just another run-of-the-mill book about inn keeping. The author was not satisfied with the status quo of the usual business operation and set out to seek perfection. This was not achieved overnight, and every new idea went through many trials and errors before the perfect system was developed. Room supplies, for example, were first laid out in easy-to-reach display fashion in the closets on each floor. This gave way to having the supplies in plastic cabinets on wheels so they could be rolled into the rooms. This, too, turned out to be less than satisfactory because of the restocking problem. To convey what was needed foreach cabinet, two-way radios were tried, and even a video method was considered. Finally, the perfect system was developed and thoroughly tested. It is fully described in detail so the reader canduplicate it in his or her own inn.