The Service Catalog
The Service Catalog

Author: Mark O'Loughlin

Publisher: Van Haren

Published: 2010-07-13

Total Pages: 177

ISBN-13: 9087535724

DOWNLOAD EBOOK

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Service operation
Service operation

Author: Great Britain. Office of Government Commerce

Publisher: The Stationery Office

Published: 2007-05-30

Total Pages: 278

ISBN-13: 0113310463

DOWNLOAD EBOOK

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

The Manager's Guide to Web Application Security
The Manager's Guide to Web Application Security

Author: Ron Lepofsky

Publisher: Apress

Published: 2014-12-26

Total Pages: 221

ISBN-13: 1484201485

DOWNLOAD EBOOK

The Manager's Guide to Web Application Security is a concise, information-packed guide to application security risks every organization faces, written in plain language, with guidance on how to deal with those issues quickly and effectively. Often, security vulnerabilities are difficult to understand and quantify because they are the result of intricate programming deficiencies and highly technical issues. Author and noted industry expert Ron Lepofsky breaks down the technical barrier and identifies many real-world examples of security vulnerabilities commonly found by IT security auditors, translates them into business risks with identifiable consequences, and provides practical guidance about mitigating them. The Manager's Guide to Web Application Security describes how to fix and prevent these vulnerabilities in easy-to-understand discussions of vulnerability classes and their remediation. For easy reference, the information is also presented schematically in Excel spreadsheets available to readers for free download from the publisher’s digital annex. The book is current, concise, and to the point—which is to help managers cut through the technical jargon and make the business decisions required to find, fix, and prevent serious vulnerabilities.

Information Technology for Balanced Manufacturing Systems
Information Technology for Balanced Manufacturing Systems

Author: Weiming Shen

Publisher: Springer Science & Business Media

Published: 2006-09-06

Total Pages: 509

ISBN-13: 0387365907

DOWNLOAD EBOOK

BASYS conferences were initially organized to promote the development of balanced automation systems. The first BASYS conference was successfully launched in Victoria, Brazil, in 1995. BASYS'06 is the 7th edition in this series. This book comprises three invited keynote papers and forty-nine regular papers accepted for presentation at the conference. All together, these papers will make significant contributions to the literature of Intelligent Technology for Balanced Manufacturing Systems.

ITIL Practitioner Guidance
ITIL Practitioner Guidance

Author:

Publisher:

Published: 2016

Total Pages: 176

ISBN-13: 9780113314935

DOWNLOAD EBOOK

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

IBM Data Center Networking: Planning for Virtualization and Cloud Computing
IBM Data Center Networking: Planning for Virtualization and Cloud Computing

Author: Michele Girola

Publisher: IBM Redbooks

Published: 2011-05-09

Total Pages: 258

ISBN-13: 0738435392

DOWNLOAD EBOOK

The enterprise data center has evolved dramatically in recent years. It has moved from a model that placed multiple data centers closer to users to a more centralized dynamic model. The factors influencing this evolution are varied but can mostly be attributed to regulatory, service level improvement, cost savings, and manageability. Multiple legal issues regarding the security of data housed in the data center have placed security requirements at the forefront of data center architecture. As the cost to operate data centers has increased, architectures have moved towards consolidation of servers and applications in order to better utilize assets and reduce "server sprawl." The more diverse and distributed the data center environment becomes, the more manageability becomes an issue. These factors have led to a trend of data center consolidation and resources on demand using technologies such as virtualization, higher WAN bandwidth technologies, and newer management technologies. The intended audience of this book is network architects and network administrators. In this IBM® Redbooks® publication we discuss the following topics: The current state of the data center network The business drivers making the case for change The unique capabilities and network requirements of system platforms The impact of server and storage consolidation on the data center network The functional overview of the main data center network virtualization and consolidation technologies The new data center network design landscape

ABCs of z/OS System Programming: Volume 5
ABCs of z/OS System Programming: Volume 5

Author: Paul Rogers

Publisher: IBM Redbooks

Published: 2011-05-12

Total Pages: 392

ISBN-13: 0738435511

DOWNLOAD EBOOK

The ABCs of z/OS® System Programming is an eleven-volume collection that provides an introduction to the z/OS operating system and the hardware architecture. Whether you are a beginner or an experienced system programmer, the ABCs collection provides the information you need to start your research into z/OS and related subjects. If you would like to become more familiar with z/OS in your current environment, or if you are evaluating platforms to consolidate your e-business applications, the ABCs collection will serve as a powerful learning tool. The contents of the volumes are: Volume 1: Introduction to z/OS and storage concepts, TSO/E, ISPF, JCL, SDSF, and z/OS delivery and installation Volume 2: z/OS implementation and daily maintenance, defining subsystems, JES2 and JES3, LPA, LNKLST, authorized libraries, Language Environment®, and SMP/E Volume 3: Introduction to DFSMS, data set basics, storage management hardware and software, VSAM, System-Managed Storage, catalogs, and DFSMStvs Volume 4: Communication Server, TCP/IP and VTAM® Volume 5: Base and Parallel Sysplex®, System Logger, Resource Recovery Services (RRS), global resource serialization (GRS), z/OS system operations, Automatic Restart Management (ARM), Geographically Dispersed Parallel SysplexTM (GPDS), availability in the zSeries® environment Volume 6: Introduction to security, RACF®, Digital certificates and PKI, Kerberos, cryptography and z990 integrated cryptography, zSeries firewall technologies, LDAP, Enterprise identity mapping (EIM), and firewall technologies Volume 7: Printing in a z/OS environment, Infoprint Server and Infoprint Central Volume 8: An introduction to z/OS problem diagnosis Volume 9: z/OS UNIX® System Services Volume 10: Introduction to z/Architecture®, zSeries processor design, zSeries connectivity, LPAR concepts, HCD, and HMC Volume 11: Capacity planning, performance management, RMF, and SMF Volume 12: WLM Volume 13: JES3

ITIL 4 Managing Professional
ITIL 4 Managing Professional

Author: Axelos

Publisher:

Published: 2020

Total Pages:

ISBN-13: 9780113316380

DOWNLOAD EBOOK

Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

IT Service Management
IT Service Management

Author: Ernest Brewster

Publisher: BCS, The Chartered Institute for IT

Published: 2012-05-08

Total Pages: 241

ISBN-13: 1906124930

DOWNLOAD EBOOK

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.

CCDA 640-864 Official Cert Guide
CCDA 640-864 Official Cert Guide

Author: Anthony Bruno

Publisher: Cisco Press

Published: 2011-06-09

Total Pages: 859

ISBN-13: 0132372142

DOWNLOAD EBOOK

This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Trust the best selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. CCDA 640-864 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Master Cisco CCDA 640-864 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks CCDA 640-864 Official Cert Guide, focuses specifically on the objectives for the Cisco CCDA DESGN exam. Expert networking consultants Anthony Bruno and Steve Jordan share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. Well-regarded for its level of detail, assessment features, comprehensive design scenarios, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time. The official study guide helps you master all the topics on the CCDA DESGN exam, including: Network design methodology Network structure models Enterprise LAN and data center design Enterprise network virtualization Wireless LAN design WAN technologies and design IPv4 and IPv6 RIP, EIGRP, OSPF, and BGP Route summarization and route filtering Security solutions Voice and video design Network management protocols CCDA 640-864 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.