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Author: Alison Cartlidge
Publisher: The Stationery Office
Published: 2010-11-08
Total Pages: 148
ISBN-13: 9780113312702
DOWNLOAD EBOOKThis guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Author: George Kinnear
Publisher: The Stationery Office
Published: 2010-11-08
Total Pages: 166
ISBN-13: 9780113312726
DOWNLOAD EBOOKThis guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Author: Anurag Thakur
Publisher: Arth-Excel
Published: 2018-11-15
Total Pages: 121
ISBN-13:
DOWNLOAD EBOOKModern day IT Services and its subsequent businesses are going through a vast range of changes. These are changes in either demand or the way technology is evolved in the day to day life. IT Industry has been through the phases from business-oriented units to end-user-oriented services. If we look into the history of the IT industry, then we do not need not go beyond the 20th century. It was a UK government initiative that started one of the first frameworks to enhance capacities delivered by IT industry. ITIL® should be given credit for how the IT development work is conducted in today's scenario. When the UK government implemented this framework in general IT practices, the IT work was done for the end users but with a focus towards the businesses. The enhancements in industry ensured that innovations are part of the industry but now the focus is moved from a phase to other. Today, a consumer holds the maximum power to influence biggest business decisions. Until a few years ago, the IT industry had a life that focussed on what requirements clients are looking to fulfill with. Now clients have to sustain that trend and add a separate set that talks about their product's end users. Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS) etc came to existence as these gave an idea to address end-users expectations directly even when serving the client. There are other project management frameworks that assist organisations developing their processes but ITIL has a unique advantage as it guides on not only setting up the process but to add a flavor of the service industry. I am trying to put all my professional experiences and knowledge earned through the trainings in this book. Wish you all a Happy Learning time!
Author: Shirley Lacy
Publisher: The Stationery Office
Published: 2010
Total Pages: 328
ISBN-13: 9780113310999
DOWNLOAD EBOOKThis book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Author: Mark O'Loughlin
Publisher: Van Haren
Published: 2010-07-13
Total Pages: 177
ISBN-13: 9087535724
DOWNLOAD EBOOKThe Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
Published: 2007-05-30
Total Pages: 278
ISBN-13: 0113310463
DOWNLOAD EBOOKManagement, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Author: Liz Gallacher
Publisher: John Wiley & Sons
Published: 2012-08-15
Total Pages: 420
ISBN-13: 1119943647
DOWNLOAD EBOOKEverything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Author: Paul Rogers
Publisher: IBM Redbooks
Published: 2011-05-12
Total Pages: 392
ISBN-13: 0738435511
DOWNLOAD EBOOKThe ABCs of z/OS® System Programming is an eleven-volume collection that provides an introduction to the z/OS operating system and the hardware architecture. Whether you are a beginner or an experienced system programmer, the ABCs collection provides the information you need to start your research into z/OS and related subjects. If you would like to become more familiar with z/OS in your current environment, or if you are evaluating platforms to consolidate your e-business applications, the ABCs collection will serve as a powerful learning tool. The contents of the volumes are: Volume 1: Introduction to z/OS and storage concepts, TSO/E, ISPF, JCL, SDSF, and z/OS delivery and installation Volume 2: z/OS implementation and daily maintenance, defining subsystems, JES2 and JES3, LPA, LNKLST, authorized libraries, Language Environment®, and SMP/E Volume 3: Introduction to DFSMS, data set basics, storage management hardware and software, VSAM, System-Managed Storage, catalogs, and DFSMStvs Volume 4: Communication Server, TCP/IP and VTAM® Volume 5: Base and Parallel Sysplex®, System Logger, Resource Recovery Services (RRS), global resource serialization (GRS), z/OS system operations, Automatic Restart Management (ARM), Geographically Dispersed Parallel SysplexTM (GPDS), availability in the zSeries® environment Volume 6: Introduction to security, RACF®, Digital certificates and PKI, Kerberos, cryptography and z990 integrated cryptography, zSeries firewall technologies, LDAP, Enterprise identity mapping (EIM), and firewall technologies Volume 7: Printing in a z/OS environment, Infoprint Server and Infoprint Central Volume 8: An introduction to z/OS problem diagnosis Volume 9: z/OS UNIX® System Services Volume 10: Introduction to z/Architecture®, zSeries processor design, zSeries connectivity, LPAR concepts, HCD, and HMC Volume 11: Capacity planning, performance management, RMF, and SMF Volume 12: WLM Volume 13: JES3
Author:
Publisher:
Published: 2016
Total Pages: 176
ISBN-13: 9780113314935
DOWNLOAD EBOOKThis guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
Author: Weiming Shen
Publisher: Springer Science & Business Media
Published: 2006-09-06
Total Pages: 509
ISBN-13: 0387365907
DOWNLOAD EBOOKBASYS conferences were initially organized to promote the development of balanced automation systems. The first BASYS conference was successfully launched in Victoria, Brazil, in 1995. BASYS'06 is the 7th edition in this series. This book comprises three invited keynote papers and forty-nine regular papers accepted for presentation at the conference. All together, these papers will make significant contributions to the literature of Intelligent Technology for Balanced Manufacturing Systems.
