ITIL For Dummies
ITIL For Dummies

Author: Peter Farenden

Publisher: John Wiley & Sons

Published: 2012-03-08

Total Pages: 393

ISBN-13: 1119951186

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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

ITIL For Dummies
ITIL For Dummies

Author: Peter Farenden

Publisher: John Wiley & Sons

Published: 2012-04-23

Total Pages: 393

ISBN-13: 1119950139

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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

Foundations of ITIL® V3
Foundations of ITIL® V3

Author: Arjen de Jong

Publisher: Van Haren

Published: 2007-09-09

Total Pages: 381

ISBN-13: 9087539169

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Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

MSP For Dummies
MSP For Dummies

Author: Alan Ferguson

Publisher: John Wiley & Sons

Published: 2014-04-16

Total Pages: 416

ISBN-13: 1118746384

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Programme management is the coordinated organisation and implementation of a portfolio of projects and activities that help your business achieve its strategic objectives. Good programme management is the key to managing transformational change and, in today’s business environment, the organisations that can transform themselves are more likely to succeed. Managing Successful Programmes For Dummies is your plain-English guide to implementing and using the proven MSP method. It provides a structured framework that helps you coordinate your projects and achieve your goals. The book takes you through every step of programme management and inside you’ll find: What’s involved in a programme - and how it differs from a project! An overview of the structure of MSP Full explanations of MSP principles, governance themes and transformational flow Planning and making a business case for your programme The key roles and responsibilities in programme management The lifecycle of a programme - from conception to delivery Quality and risk management in your programme Working with stakeholders All about the MSP Qualifications

ITIL® 4 – A Pocket Guide
ITIL® 4 – A Pocket Guide

Author: Jan van Bon

Publisher: Van Haren

Published: 2019-04-30

Total Pages: 141

ISBN-13: 9401804400

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The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

Design Thinking For Dummies
Design Thinking For Dummies

Author: Muller-Roterberg

Publisher: John Wiley & Sons

Published: 2020-07-06

Total Pages: 304

ISBN-13: 111959412X

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Innovate your business by incorporating design thinking Organizations that can innovate have an advantage over competitors who stick to old processes, models, and products. Design Thinking For Dummies walks would-be intrapreneurs through the steps of incorporating design thinking principles into their organizations. Written by a recognized expert in the field of design thinking, the book guides readers through the steps of adapting to a design thinking culture, identifying customer problems, creating and testing solutions, and making innovation an ongoing process. The book covers the crucial and central topics in design thinking, including: Adopting a design thinking mindset Building creative environments Facilitating design thinking workshops Working through the design thinking cycle Implementing your solutions And many more Design Thinking For Dummies is a great starting place for people joining design-oriented teams and organizations, as well as small businesses and start-ups seeking to take advantage of the same methods and techniques that large firms have used to grow and succeed.

Service Management For Dummies
Service Management For Dummies

Author: Judith S. Hurwitz

Publisher: John Wiley & Sons

Published: 2009-05-11

Total Pages: 338

ISBN-13: 0470529083

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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

ABC of ICT
ABC of ICT

Author: Jan Schilt

Publisher: Van Haren

Published: 2008-10-03

Total Pages: 299

ISBN-13: 9087538731

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ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value

ITIL Practitioner Guidance
ITIL Practitioner Guidance

Author:

Publisher:

Published: 2016

Total Pages: 176

ISBN-13: 9780113314935

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This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

EMT Exam For Dummies with Online Practice
EMT Exam For Dummies with Online Practice

Author: Arthur Hsieh

Publisher: John Wiley & Sons

Published: 2014-07-09

Total Pages: 294

ISBN-13: 1118814029

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Test-taking strategies and steps to succeed as an EMT No two EMT exam experiences are exactly alike, as questions are tailored to the test-taker and range in topics from handling medical emergencies and patient assessment, to medical ethics, ambulance operations, and pediatrics. EMT Exam For Dummies takes the intimidation out of the test, offering everything you need to prepare for—and pass—the exam. Along with the book, there is also an online companion website that features two additional practice tests that you do your best on test day. Career opportunities are abundant for certified EMTs, and this straightforward guide increases your chances of scoring higher on the computer-adaptive and practical portions of the exam so you can get out in the field and dispense lifesaving medical care. In the book, you'll find an overview of the EMT Exam, including test organization and how the exam is scored, content review with practice questions, a sneak peek at the practical exam, and one full-length practice test with detailed answer explanations. Includes sample test questions and detailed answers throughout, as well as a sneak peek into the practical test Gives you two bonus practice exams via the companion online test bank, with tests available in timed and untimed formats Offers clear test-taking advice for passing the crucial, practical part of the exam Covers the psychomotor component of the EMT Exam EMT Exam For Dummies has everything you need to succeed as an EMT and continue your training, and with an easy-to-read style and focus on the most important details, you'll be ready to pass the exam in no time!