ISO/IEC 20000:2011 - A Pocket Guide
ISO/IEC 20000:2011 - A Pocket Guide

Author: Mart Rovers

Publisher: Van Haren

Published: 2020-06-10

Total Pages: 177

ISBN-13: 9087537875

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.

ISO/IEC 20000:2011 - A Pocket Guide
ISO/IEC 20000:2011 - A Pocket Guide

Author: Mart Rovers

Publisher: Van Haren

Published: 2020-06-10

Total Pages: 177

ISBN-13: 940180057X

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.

ISO/IEC 20000-1:2011 - A Pocket Guide
ISO/IEC 20000-1:2011 - A Pocket Guide

Author: Mart Rovers

Publisher: Van Haren

Published: 2020-06-11

Total Pages: 161

ISBN-13: 9087539312

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ISO/IEC 20000-1: 2011: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

The Complete Idiot's Guide to Lean Six Sigma
The Complete Idiot's Guide to Lean Six Sigma

Author: Breakthrough Management Group

Publisher: Penguin

Published: 2007-04-03

Total Pages: 404

ISBN-13: 1440696950

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The perfect prescription for any organization. Increasingly popular with large and mid-sized companies around the world, Lean Six Sigma is the new hybridization of Six Sigma and Lean methodologies, and there is no better approach for achieving operational excellence in an organization. But how do you implement Lean Six Sigma, and what does it entail? The Complete Idiot’s Guide® to Lean Six Sigma answers this question with unprecedented clarity and turnkey elegance. Part one gives you all the background you need to understand Lean Six Sigma–what it is, where it came from, what it has done for so many organizations, and what it can do for you and your company. Parts two and three of the book give you a prescribed yet flexible roadmap to follow in selecting, enacting and realizing improvements from Lean Six Sigma projects. Within this step-by-step structure, the authors demonstrate when and how to use the many Lean Six Sigma statistics and “tools”–packing the pages with diagrams, real-life examples, templates, tips, and advice. If you are a Green Belt or a Black Belt, or a trainee, these two parts will be invaluable to you. The Complete Idiot’s Guide® to Lean Six Sigma is the smartest choice if you need a comprehensive primer, and especially if you need to actually improve a process or spread Lean Six Sigma capability throughout your company. It is the best comprehensive reference available to get you on your way to becoming a lean, mean business machine!

The Basics of IT Audit
The Basics of IT Audit

Author: Stephen D. Gantz

Publisher: Elsevier

Published: 2013-10-31

Total Pages: 271

ISBN-13: 0124171761

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The Basics of IT Audit: Purposes, Processes, and Practical Information provides you with a thorough, yet concise overview of IT auditing. Packed with specific examples, this book gives insight into the auditing process and explains regulations and standards such as the ISO-27000, series program, CoBIT, ITIL, Sarbanes-Oxley, and HIPPA. IT auditing occurs in some form in virtually every organization, private or public, large or small. The large number and wide variety of laws, regulations, policies, and industry standards that call for IT auditing make it hard for organizations to consistently and effectively prepare for, conduct, and respond to the results of audits, or to comply with audit requirements. This guide provides you with all the necessary information if you're preparing for an IT audit, participating in an IT audit or responding to an IT audit. - Provides a concise treatment of IT auditing, allowing you to prepare for, participate in, and respond to the results - Discusses the pros and cons of doing internal and external IT audits, including the benefits and potential drawbacks of each - Covers the basics of complex regulations and standards, such as Sarbanes-Oxley, SEC (public companies), HIPAA, and FFIEC - Includes most methods and frameworks, including GAAS, COSO, COBIT, ITIL, ISO (27000), and FISCAM

Wired for Innovation
Wired for Innovation

Author: Erik Brynjolfsson

Publisher: MIT Press

Published: 2013-02-08

Total Pages: 175

ISBN-13: 0262518619

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Two experts on the information economy explore the true economic value of technology and innovation. A wave of business innovation is driving the productivity resurgence in the U.S. economy. In Wired for Innovation, Erik Brynjolfsson and Adam Saunders describe how information technology directly or indirectly created this productivity explosion, reversing decades of slow growth. They argue that the companies with the highest level of returns to their technology investment are doing more than just buying technology; they are inventing new forms of organizational capital to become digital organizations. These innovations include a cluster of organizational and business-process changes, including broader sharing of information, decentralized decision-making, linking pay and promotions to performance, pruning of non-core products and processes, and greater investments in training and education. Innovation continues through booms and busts. This book provides an essential guide for policy makers and economists who need to understand how information technology is transforming the economy and how it will create value in the coming decade.

ISO/IEC 20000 - An Introduction
ISO/IEC 20000 - An Introduction

Author: Jan van Bon

Publisher: Van Haren

Published: 2008-03-03

Total Pages: 237

ISBN-13: 9401801339

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

EXIN IT Service Management Foundation based on ISO/IEC20000
EXIN IT Service Management Foundation based on ISO/IEC20000

Author: Victoriano Gomez Garrido

Publisher: Van Haren

Published: 2014-01-16

Total Pages: 152

ISBN-13: 908753762X

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IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.

The TOGAF® Standard, Version 9.2 - A Pocket Guide
The TOGAF® Standard, Version 9.2 - A Pocket Guide

Author: The Open Group

Publisher: Van Haren

Published: 2018-04-16

Total Pages: 161

ISBN-13: 9401802874

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This is the official Pocket Guide for the TOGAF® Standard, Version 9.2, from The Open Group. It is published in hard copy and electronic formats by Van Haren Publishing. The TOGAF Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world’s leading organizations to improve business efficiency. It is the most prominent and reliable Enterprise Architecture standard, ensuring consistent standards, methods, and communication among Enterprise Architecture professionals. Those professionals who are fluent in the TOGAF approach enjoy greater industry credibility, job effectiveness, and career opportunities. The TOGAF approach helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.