Incident Management for Operations

Incident Management for Operations

Author: Rob Schnepp

Publisher: "O'Reilly Media, Inc."

Published: 2017-06-20

Total Pages: 136

ISBN-13: 1491917792

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Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded


The Site Reliability Workbook

The Site Reliability Workbook

Author: Betsy Beyer

Publisher: "O'Reilly Media, Inc."

Published: 2018-07-25

Total Pages: 505

ISBN-13: 1492029459

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In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield


Incident Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Incident Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author: Gerard Blokdijk

Publisher: Complete Publishing

Published: 2015-07-27

Total Pages: 164

ISBN-13: 9781488895876

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The one-stop-source powering Incident Management success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Incident Management knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Incident Management innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Incident Management blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Incident Management adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Incident Management growth.


Advanced Techniques in Incident Management

Advanced Techniques in Incident Management

Author: Cybellium

Publisher: Cybellium

Published:

Total Pages: 272

ISBN-13: 1836797982

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Welcome to the forefront of knowledge with Cybellium, your trusted partner in mastering the cutting-edge fields of IT, Artificial Intelligence, Cyber Security, Business, Economics and Science. Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com


Incident Management for Operations

Incident Management for Operations

Author: Rob Schnepp

Publisher: "O'Reilly Media, Inc."

Published: 2017-06-20

Total Pages: 173

ISBN-13: 1491917806

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Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded


Incident Response in the Age of Cloud

Incident Response in the Age of Cloud

Author: Dr. Erdal Ozkaya

Publisher: Packt Publishing Ltd

Published: 2021-02-26

Total Pages: 623

ISBN-13: 1800569920

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Learn to identify security incidents and build a series of best practices to stop cyber attacks before they create serious consequences Key FeaturesDiscover Incident Response (IR), from its evolution to implementationUnderstand cybersecurity essentials and IR best practices through real-world phishing incident scenariosExplore the current challenges in IR through the perspectives of leading expertsBook Description Cybercriminals are always in search of new methods to infiltrate systems. Quickly responding to an incident will help organizations minimize losses, decrease vulnerabilities, and rebuild services and processes. In the wake of the COVID-19 pandemic, with most organizations gravitating towards remote working and cloud computing, this book uses frameworks such as MITRE ATT&CK® and the SANS IR model to assess security risks. The book begins by introducing you to the cybersecurity landscape and explaining why IR matters. You will understand the evolution of IR, current challenges, key metrics, and the composition of an IR team, along with an array of methods and tools used in an effective IR process. You will then learn how to apply these strategies, with discussions on incident alerting, handling, investigation, recovery, and reporting. Further, you will cover governing IR on multiple platforms and sharing cyber threat intelligence and the procedures involved in IR in the cloud. Finally, the book concludes with an “Ask the Experts” chapter wherein industry experts have provided their perspective on diverse topics in the IR sphere. By the end of this book, you should become proficient at building and applying IR strategies pre-emptively and confidently. What you will learnUnderstand IR and its significanceOrganize an IR teamExplore best practices for managing attack situations with your IR teamForm, organize, and operate a product security team to deal with product vulnerabilities and assess their severityOrganize all the entities involved in product security responseRespond to security vulnerabilities using tools developed by Keepnet Labs and BinalyzeAdapt all the above learnings for the cloudWho this book is for This book is aimed at first-time incident responders, cybersecurity enthusiasts who want to get into IR, and anyone who is responsible for maintaining business security. It will also interest CIOs, CISOs, and members of IR, SOC, and CSIRT teams. However, IR is not just about information technology or security teams, and anyone with a legal, HR, media, or other active business role would benefit from this book. The book assumes you have some admin experience. No prior DFIR experience is required. Some infosec knowledge will be a plus but isn’t mandatory.


National Incident Management System

National Incident Management System

Author: Donald Walsh

Publisher: Jones & Bartlett Publishers

Published: 2011-02-14

Total Pages: 321

ISBN-13: 0763781878

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Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce


Critical Incident Management

Critical Incident Management

Author: Vincent Faggiano

Publisher: CRC Press

Published: 2011-11-15

Total Pages: 251

ISBN-13: 1439874549

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Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].