Improving Public Sector Productivity
Author: Ellen Doree Rosen
Publisher: SAGE
Published: 1993-07-22
Total Pages: 291
ISBN-13: 0803945736
DOWNLOAD EBOOKThis volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.