Implementing Total Quality Management (TQM) II: A Facilitator's Guide
Implementing Total Quality Management (TQM) II: A Facilitator's Guide

Author:

Publisher:

Published: 1992

Total Pages: 33

ISBN-13:

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This Special Report deals with a tool to facilitate the transition from a traditional management environment to a Total Ouality Management (TOM) environment through the use of the Methodology for Generating Efficiency and Effectiveness Measures (TOM/MGEEM). It provides TOM facilitators with a step-by-step explanation of the TOM/MGEEM process for building a quality measurement system based on an organization's mission statement and customer needs. Preparation of the organization for reception of a TOM measurement system as well as preparation for the development sessions is discussed. The team mindset a facilitator needs to cultivate and potential pitfalls that a facilitator may encounter are discussed. The membership of the development teams as well as each of the tasks that the teams need to accomplish (review of mission statement, identification and prioritization of customers and suppliers, identification of Key Result Areas, development of indicators, and Mission Effectiveness Charts) are discussed. A brief discussion of how to use the development TOM/MGEEM measurement development system is also included.

Implementation of Total Quality Management
Implementation of Total Quality Management

Author: Erdener Kaynak

Publisher: Routledge

Published: 2013-10-18

Total Pages: 128

ISBN-13: 1317952448

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Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works. Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming’s 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization’s unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher. Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.

Education and Training for Total Quality Management in the Federal Government
Education and Training for Total Quality Management in the Federal Government

Author: Frank L. Lewis

Publisher: U.S. Government Printing Office

Published: 1992

Total Pages: 52

ISBN-13:

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This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM is followed by a list of some key strategic decisions that should be addressed in the implementation plan. Evolving training needs of organizations at various stages of TQM implementation are discussed. Important issues that should be addressed in the training plan are summarized, including funding and assignment of employees to training. Issues are discussed that organizations should consider in phasing training throughout the organization: top management orientation, general organization awareness, and initial focus of indepth TQM training. Training subject areas and courses that many successful TQM organizations provide to meet education and training needs are summarized. A discussion follows of key principles and issues in managing, organizing, and arranging for the delivery of TQM training, including structuring training, selecting trainers, sources of external training, and organizing training staff. Evaluating the training effort is briefly addressed. Appendixes include information on Federal Quality Institute services and a 10-item bibliography. (YLB)

Total Quality
Total Quality

Author:

Publisher:

Published: 1993

Total Pages:

ISBN-13: 9781899566402

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As the role of the manager changes from that of control, do and tell to one of support, enable and coach, the skills and techniques required by the effective manager are the same as those needed by facilitators of change processes. This guide, part of a range of books supporting quality improvement processes, is intended to be of use as a reference for both managers and facilitators. It covers essential skills, the role of the facilitator, helpful forms and planners and a section on personal development.

The Executive Guide to Implementing Quality Systems
The Executive Guide to Implementing Quality Systems

Author: Peter Mears

Publisher: CRC Press

Published: 1995-08-01

Total Pages: 238

ISBN-13: 9781884015533

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Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this new book is geared for executives who want or need to support quality improvement in their organizations. It is the contributions made by CEO's and upper management that moves the quality process forward, and because of this structure, The Executive Guide to Implementing Quality focuses on the concepts, thinking, and systems necessary for management to operationalize the CQI philosophy. Because quality is not a management problem but rather a problem that involves and requires all people working together at all levels to participate and cooperate, management must engage the organization in the processes that will improve the quality of their goods or services. It is, however, management's job to lead, organize, structure, motivate, and involve the organization in those strategies and systems that will ensure quality improvement. This book explains how to do that. Readers are given a series of exercises and explanations that will help them master the skills and understanding required to identify the management systems they need to support their quality improvement. After reading about a concept, they are asked to contribute to exercises designed to inspire creative and innovative thinking and the exploration of multi-functional options. And because it is the job of management to initiate the quality movement, this book shows how to change defensive thoughts like "that won't work for me" into "what is there that will work here." In addition to showing management how to take the lead in installing CQI in their organization, it also shows how to install the concepts through leadership teams, how to bring out the best in people, how to get top performance from employees and become a world-class organization, and how to reinforce the behaviors necessary to achieve the visions and goals of the organization. This workbook is an easy-and-quick-to-use guide that shows how to identify the support systems that generate desirable outcomes and reinforces them through positive actions.

Total Quality Management Guide. Volume 2. A Guide to Implementation
Total Quality Management Guide. Volume 2. A Guide to Implementation

Author: OFFICE OF THE DEPUTY UNDER SECRETARY OFDEFENSE FOR TOTAL QUALITY MANAGEMENT WASHINGTON DC.

Publisher:

Published: 1990

Total Pages: 134

ISBN-13:

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Government and industry have come to understand that previously acceptable quality norms of goods and services are no longer acceptable. Customer satisfaction, reliability, productivity, costs, and for industry, market share, profitability, and even survival are directly affected by the quality of an organization's products, services, and performance. Therefore, it becomes essential to develop attitudes and systems - at all levels of an organization - that promote and implement continuous improvement of procedures, processes, products, and services. Those attitudes and systems are the focus of Total Quality Management (TQM). This guide supports the implementation of DoD directive 5000.51 on Total Quality Management and is designed to provide a basic understanding of TQM. Executives and managers may find the guide to be particularly useful in this regard. Also, its use is encouraged to support training. The implementation of TmQ in any organization must take into consideration such factors as the organization's unique product or service, culture, customers, level of knowledge, and experience. This guide, therefore, must be tailored to its specific application. The guide provides one approach, but others are possible. Innovative approaches are encouraged.