Implementing Itil Change And Release Management
Author: Klosterboer
Publisher: Pearson Education India
Published: 2009-09
Total Pages: 244
ISBN-13: 9788131729823
DOWNLOAD EBOOKPosts
Implementing ITIL Change and Release Management
Author: Larry Klosterboer
Publisher: Pearson Education
Published: 2008-12-01
Total Pages: 466
ISBN-13: 0137001339
DOWNLOAD EBOOKThe Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3
Implementing ITIL Change and Release Management
Author: Larry Klosterboer
Publisher:
Published: 2008
Total Pages: 218
ISBN-13: 9780137001347
DOWNLOAD EBOOKImplementing ITIL
Author: Randy A. Steinberg
Publisher:
Published: 2005
Total Pages: 0
ISBN-13: 9781412066181
DOWNLOAD EBOOKHow do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for! It definitely complements much of the available ITIL literature that describes the processes, but not how you actually get them implemented!" "We will use many of these concepts in our program planning!" "Real, valuable, informative - Great!" "Some great tips for implementing ITIL!" "Very valuable information!"
ITIL Capacity Management
Author: Larry Klosterboer
Publisher: Pearson Education
Published: 2011-02-17
Total Pages: 456
ISBN-13: 0132480026
DOWNLOAD EBOOKThe Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile
Service strategy
Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
Published: 2007-05-30
Total Pages: 278
ISBN-13: 0113310455
DOWNLOAD EBOOKManagement, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
The Greening of IT
Author: John Lamb
Publisher: Pearson Education
Published: 2009-03-30
Total Pages: 356
ISBN-13: 0135093880
DOWNLOAD EBOOKHo> For CEOs, CIOs, CFOs, and IT leaders: The green IT business case and best practices for making it happen Timely help for companies facing rising energy costs, new government rules, and growing public concern Powerful new insights from IBM’s breakthrough $1 billion green computing initiative Chances are your enterprise IT organization has a significant carbon footprint. In an era of unpredictable energy costs, reducing energy usage throughout your data centers and IT infrastructure represents a powerful cost-cutting opportunity. Now, a top green IT expert shows business and IT leaders how to drive powerful business value by improving IT’s environmental performance. Drawing on leading-edge experience, John Lamb helps you realistically assess the business case for green IT, set priorities, and overcome the internal and external challenges to making it work. He offers proven solutions for issues ranging from organizational obstacles to executive motivation and discusses crucial issues ranging from utility rate incentives to metrics. Along the way, you’ll discover energy-saving opportunities–from virtualization and consolidation to cloud and grid computing–and solutions that will improve business flexibility as they reduce environmental impact. Lamb presents case studies, checklists, and more–all the practical guidance you need to drive maximum bottom-line value from your green IT initiative.
An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application
Author: Jane Jurkscheit
Publisher: GRIN Verlag
Published: 2012-11-27
Total Pages: 92
ISBN-13: 3656321515
DOWNLOAD EBOOKMaster's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology, grade: 68 von 70 (ca. 1,3), University of East London, course: Informatik - Wirtschaftsinformatik, BWL, ITIL, language: English, abstract: To ensure the quality of the IT environment for the future the majority of IT managers followed a strategy to introduce an IT change and release management application in the past few years. The present thesis researches if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change and release management application and will moreover find further success factors. This is done with help of five hypothesises. The five hypothesises are based on the HR change management issues, on the ITIL® reference model and on general process issues. The HR change management offers with the eight step model of Kotter critical success factor for changes in the business. Publications of Kotter are used to illustrate that the described success factors lead to successful HR change implementation. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation and are used for a research for the effectiveness of this model. The ITIL® reference model and process issues publications of the official ITIL® source and literature of Laudon & Laudon are used for the present thesis. In addition other researchers in this field are important mentioned as well. Subsequent to that, the findings were integrated into the questionnaire and the interviews and used as well get an initial assessment. The mixture of the qualitative and quantitative approaches uses the strengths of both methods. The given answers strongly depend on the respondent’s point of view. It becomes clear that a successful implementation of an IT change and release management application comes not only from the implementation of the HR change management issues but also from the implementation of the IT issues. The combination of HR and IT issues with their specialised success factors is the best way to gain a successful IT change and release management implementation. But the research discovered further improvements and optimisations which mainly deal with redesigned processes. The process redesigns based on modification on the ITIL® reference model to optimise the IT change process. The optimisations include a skip of the formal RfC request form to shorten the whole process-chain during the application of an IT change. Furthermore an implementation of a key technical employee should be deploy to authorise the IT change instead of an authorisation of the central positioned change manager.
ITIL and Organizational Change
Author: Pamela Erskine
Publisher: It Governance Limited
Published: 2013
Total Pages: 0
ISBN-13: 9781849284226
DOWNLOAD EBOOKIn ITIL(R) and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace.
The DevOps Handbook
Author: Gene Kim
Publisher: IT Revolution
Published: 2016-10-06
Total Pages: 467
ISBN-13: 194278807X
DOWNLOAD EBOOKIncrease profitability, elevate work culture, and exceed productivity goals through DevOps practices. More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater―whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day. Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace.
