A Complaint Free World
A Complaint Free World

Author: Will Bowen

Publisher: Harmony

Published: 2013-02-05

Total Pages: 306

ISBN-13: 0770436390

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Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

I Want to Complain!: An Alternative Guide to Customer Service
I Want to Complain!: An Alternative Guide to Customer Service

Author: Peter Nuttall

Publisher: Lulu.com

Published: 2011-09

Total Pages: 94

ISBN-13: 1447852303

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Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

Complaint!
Complaint!

Author: Sara Ahmed

Publisher: Duke University Press

Published: 2021-08-09

Total Pages: 225

ISBN-13: 1478022337

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In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.

Beyond Mars and Venus
Beyond Mars and Venus

Author: John Gray

Publisher: BenBella Books, Inc.

Published: 2017-01-24

Total Pages: 384

ISBN-13: 1942952309

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The author of the most well-known and trusted relationship book of all time returns with an updated guide for today's generation. Two decades ago, Men Are from Mars, Women Are from Venus revolutionized the way we thought about love and partnership. John Gray's work has helped countless readers improve and even save their relationships. But as society evolves, relationships do, too. It's time to move beyond Mars and Venus, toward a new relationship model for modern couples. Today, men and women are no longer trapped by rigid societal roles. Now more than ever, we have the freedom to be our authentic selves. Women can access their masculine side, and men can embrace their feminine side. This new freedom is a good thing, but it also brings new challenges. Men and women still need the right tools and skills to help build stronger relation- ships. While previous generations sought "role mate" relationships, based on the more rigid gender roles of the time, today's couples need a new kind of relationship: a "soul mate" relationship. These more emotionally satisfying relationships require a deeper understanding of our partners' individual needs. In Beyond Mars and Venus, Gray teaches you how to strengthen your bond and grow in love together, so you and your loved one can meet each other's needs in the best way possible, bringing you lasting happiness and a fulfilling partnership.

Amaze Every Customer Every Time
Amaze Every Customer Every Time

Author: Shep Hyken

Publisher: Greenleaf Book Group

Published: 2013-09-03

Total Pages: 249

ISBN-13: 1626340102

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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

The Peaceful Wife
The Peaceful Wife

Author: April Cassidy

Publisher: Kregel Publications

Published: 2016-01-27

Total Pages: 263

ISBN-13: 0825443946

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“This book walks each of us through the reality checks we need in order to have the marriage we want!” —Shaunti Feldhahn, social researcher and best-selling author of For Women Only In today’s workplace, women are often rewarded for having type A personalities: driven, demanding, ambitious, and strong. Yet when it comes to their marriages, those same traits can backfire. After all, no one goes into marriage hoping for a promotion. What is a wife to do? April Cassidy knows this struggle firsthand. She thought she was a great Christian wife and begged God to make her passive husband into a more loving, involved, godly leader. Instead, God opened her eyes to changes that she needed to make, such as laying down her desire for control and offering genuine, unconditional respect—not just love—to her husband. Cassidy’s conclusions may be as startling to readers as they were to her, but The Peaceful Wife shares how she and many others have learned to reorient their lives to biblical commands—resulting in healthier, happier marriages. In the end, you’ll find The Peaceful Wife a powerful path to God’s design for women to live in full submission to Christ as Lord.

The Caped Crusade
The Caped Crusade

Author: Glen Weldon

Publisher: Simon and Schuster

Published: 2017-03-21

Total Pages: 352

ISBN-13: 1476756732

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"Since his debut in Detective Comics #27, Batman has been many things: a two-fisted detective; a planet-hopping gadabout; a campy Pop Art sensation; a pointy-eared master spy; and a grim ninja of the urban night. Yet, despite these endless transformations, he remains one of our most revered cultural icons. [In this book, Weldon provides a] look at the cultural history of Batman and his fandom"--Amazon.com.

Leading With Emotional Courage
Leading With Emotional Courage

Author: Peter Bregman

Publisher: John Wiley & Sons

Published: 2018-06-05

Total Pages: 171

ISBN-13: 1119505674

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The Wall Street Journal bestselling author of 18 Minutes unlocks the secrets of highly successful leaders and pinpoints the missing ingredient that makes all the difference You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. Maybe it’s in your workplace, or in your relationships, or simply in your own life. But great leadership—leadership that aligns teams, inspires action, and achieves results—is hard. And what makes it hard isn’t theoretical, it’s practical. It’s not about knowing what to say or do. It’s about whether you’re willing to experience the discomfort, risk, and uncertainty of saying or doing it. In other words, the most critical challenge of leadership is emotional courage. If you are willing to feel everything, you can do anything. Leading with Emotional Courage, based on the author’s popular blogs for Harvard Business Review, provides practical, real-world advice for building your emotional courage muscle. Each short, easy to read chapter details a distinct step in this emotional “workout,” giving you grounded advice for handling the difficult situations without sacrificing professional ground. By building the courage to say the necessary but difficult things, you become a stronger leader and leave the “should’ves” behind. Theoretically, leadership is straightforward, but how many people actually lead? The gap between theory and practice is huge. Emotional courage is what bridges that gap. It’s what sets great leaders apart from the rest. It gets results. It cuts through the distractions, the noise, and the politics to solve problems and get things done. This book is packed with actionable steps you can take to start building these skills now. Have the courage to speak up when others remain silent Be stable and grounded in the face of uncertainty Respond productively to opposition without getting distracted Weather others’ anger without shutting down or getting defensive Leading with Emotional Courage coaches you to build your emotional courage, exercise it effectively, and create an environment in which people around you take accountability to get hard things done.

Encouragement for Today
Encouragement for Today

Author: Renee Swope

Publisher: Zondervan

Published: 2013-09-24

Total Pages: 225

ISBN-13: 0310336295

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Pull away from the things that pull you down and find lasting encouragement for today. The women at Proverbs 31 Ministries offer 100 devotions of wit, wisdom, and encouragement for women. For twenty years the P31 team has equipped and encouraged nearly a million women to live in the power of God’s truths that apply to their everyday life. Written by women from every walk of life, you will find inspiration to live authentically and fully grounded in the Word of God. The P31 Team shares from the realities of everyday life including highs and lows, humorous stories and tender moments. You will be drawn toward the truths God offers and enabled to rise above and become all God created you to be.