It has been estimated that less than twenty percent of all human communication is expressed through words. This means that in order to get to the heart of what people are really saying we must have the ability to read the subtext of nonverbal communication. Yet mediators often lack the skills they need to analyze and utilize the rich meaning that is found in nonverbal communication. This step-by-step handbook teaches you how to tune all your senses into what is happening with parties and counsel during mediation and thereby greatly increase your ability to prepare for and facilitate the overall process.
The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential. Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. Hell tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness." If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.
The author, a computer science professor diagnosed with terminal cancer, explores his life, the lessons that he has learned, how he has worked to achieve his childhood dreams, and the effect of his diagnosis on him and his family.
The creator of "Grey's Anatomy" and "Scandal" details the one-year experiment with saying "yes" that transformed her life, revealing how accepting unexpected invitations she would have otherwise declined enabled powerful benefits.
Kind, encouraging, and humorous, Karen Ehman helps us learn the essential practice of using our words more effectively--alleviating heartache and regret, reducing relational tension and conflict, lessening our stress levels, and growing our relationship with God. From Bible times to modern times women have struggled with their words. What to say and how to say it. What not to say. When it is best to remain silent. And what to do when you've said something you wish you could now take back. In this book a woman whose mouth has gotten her into loads of trouble shares the hows (and how-not-tos) of dealing with the tongue. Beyond just a "how not to gossip" book, this book explores what the Bible says about the many ways we are to use our words and the times when we are to remain silent. Karen will cover using our speech to interact with friends, co-workers, family, and strangers as well as in the many places we use our words in private, in public, online, and in prayer. Even the words we say silently to ourselves. She will address unsolicited opinion-slinging, speaking the truth in love, not saying words just to people-please, and dealing with our verbal anger. Christian women struggle with their mouths. Even though we know that Scripture has much to say about how we are--and are not--to use our words, this is still an immense issue, causing heartache and strain not only in family relationships, but also in friendships, work, and church settings. Also available: Keep It Shut small group video study and study guide.
An anthology of stories, poems, and essays by adolescent boys on issues that concern them, including identity, girls, death, anger, appearance, and family.
Our Mutual Friend - explores the conflict between doing what society expects of a person and the idea of being true to oneself The Pickwick Papers - To extend his researches into the quaint and curious phenomena of life, Samuel Pickwick suggests that he and three other "Pickwickians" should make journeys to places remote from London and report on their findings to the other members. Oliver Twist is an orphan who starts his life in a workhouse and is then sold into apprenticeship with an undertaker. He escapes from there and travels to London, where he meets the Artful Dodger, a member of a gang of juvenile pickpockets led by the elderly criminal, Fagin… A Christmas Carol tells the story of a bitter old miser named Ebenezer Scrooge and his transformation after visitations by the ghost of his former business partner and the Ghosts of Christmas Past, Present and Yet to Come. David Copperfield is a fatherless boy who is sent to lodge with his housekeeper's family after his mother remarries, but when his mother dies he decides to run away… Hard Times is set in the fictional city of Coketown and it is centered around utilitarian and industrial influences on Victorian society. A Tale of Two Cities depicts the plight of the French peasantry demoralized by the French aristocracy in the years leading up to the revolution, and many unflattering social parallels with life in London during the same period. Great Expectations depicts the personal growth and development of an orphan nicknamed Pip in Kent and London in the early to mid-19th century. Bleak House – legal thriller based on true events. Little Dorrit – criticize the institution of debtors' prisons, the shortcomings of both government and society. COLLECTED LETTERS THE LIFE OF CHARLES DICKENS by John Forster
Standing at that magical place where sand meets sea, you likely have imagined putting a message in a bottle, consigning it to the waves, hoping it might some day reach another shore, and then not only be read but, incredibly across space and time, make a difference in other lives now connected to your own. It has happened to me, and I must sing of it. In the autumn of 1966 I let the waves carry off a poempassed around to students, family and friends, no need for even my name on it. Its message was simple: Keep heart, you are not alone; love, stronger than strong walls, will come, helping your heart in hiding grow wings, feeble perhaps at first, but wings! Word astoundingly began to come back in 1969, and has continued since, that Please Hear What Im Not Saying was indeed reaching other shores, across space and time was indeed making a difference in other lives. What follows attests to the power of words from the heart to touch other hearts, sometimes even to change other lives. Read on. You, too, will sing of it.
