How to Reduce Workplace Conflict and Stress

How to Reduce Workplace Conflict and Stress

Author: Anna Maravelas

Publisher: Red Wheel/Weiser

Published: 2005-08-15

Total Pages: 225

ISBN-13: 1601638396

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An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers--and the people who work for them--protect pride, profit, and productivity from these disabling emotions. Most individuals react to workplace frustration with nearly invisible habits that drive wedges between people and groups. And workplace aggravations are constant--even just a handful a day means thousands per year, per employee! Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: Handle the daily onslaught of frustration without losing momentum, mood, or confidence. Avoid the conflict and cynicism that drains profits, resources and relationships. Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." Replace bitterness about the past with shared responsibility for the future. Create a blame-resistant, emotionally resilient workforce. How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars.


How To Reduce Workplace Conflict and Stress (Volume 1 of 2) (EasyRead Super Large 24pt Edition)

How To Reduce Workplace Conflict and Stress (Volume 1 of 2) (EasyRead Super Large 24pt Edition)

Author: Anna Maravelas

Publisher: ReadHowYouWant.com

Published: 2005

Total Pages: 378

ISBN-13: 1427098913

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An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Most individuals react to workplace frustration with nearly invisible habits that drive wedges between people and groups. And workplace aggravations are constant--even just a handful a day means thousands per year, per employee! Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: • Handle the daily onslaught of frustration without losing momentum, mood or confidence. • Avoid the conflict and cynicism that drains profits, resources and relationships. • Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. • Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." • Replace bitterness about the past with shared responsibility for the future. • Create a blame-resistant, emotionally resilient workforce. How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars. Anna Maravelas, of TheraRising.com, is an expert in restoring trust and enhancing profitability. She has delivered hundreds of keynotes and seminars in the U.S. and abroad, and her presentations are consistently cited as "best of the conference." Her clients include Fortune 500 companies, police departments, government bodies and family-owned businesses. Her work has been featured on numerous business radio shows and in a variety of print media. She resides in St. Paul, MN.


The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author: Mary Scannell

Publisher: McGraw Hill Professional

Published: 2010-05-28

Total Pages: 240

ISBN-13: 0071743669

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Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.


From Conflict to Courage

From Conflict to Courage

Author: Marlene Chism

Publisher: Berrett-Koehler Publishers

Published: 2022-05-03

Total Pages: 221

ISBN-13: 1523000732

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Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth. Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn't the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three As:” aggression, avoidance, and appeasing. “These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance,” says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity. Conflict capacity is a combination of three elements. The foundation is the Inner Game—the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture—the visible and invisible structures around you that can encourage or discourage conflict. Chism offers exercises, examples, and expert guidance on developing all three elements. Leaders will discover techniques to increase leadership clarity, identify obstacles, and reduce resistance. They'll develop powerful skills for dealing with high-conflict people and for initiating, engaging in, and staying with difficult conversations. Readers will learn that when they see conflict as a teacher, courageously face it, and continually work on transforming themselves, they can get the resolution they are seeking. They can change minds.


IRS Managing Conflict in the Workplace

IRS Managing Conflict in the Workplace

Author: Heather Falconer

Publisher: Elsevier

Published: 2004

Total Pages: 183

ISBN-13: 0754523926

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Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations. Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectiveness. The good news is destructive conflict can be reduced - but this is a sensitive issue, requiring managers to call on tried and tested techniques. Published for HR and line managers, IRS Managing Conflict in the Workplace will help employers to recognise and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient. It gives invaluable advice on conflict prevention, mediation and negotiation; it explains how to manage conflict in a wide variety of situations; and includes guidance on the new statutory requirements for disciplinary and grievance procedures. The handbook will enable HR professionals to: * recognise the sectors, departments and types of individuals most prone to conflict * measure the costs of conflict * understand and comply with the law on the employer's duty of care * spot potential problems, recognise bullying behaviours, understand the difference between constructive conflict and bullying and harassment, conduct a risk assessment and take preventative action * establish, communicate and monitor effective policies and procedures * train staff and managers in how to manage conflict effectively * reach agreement through negotiation * use conciliation and mediation to resolve difficult situations Also included is best practice advice, sample conflict management policies, case studies, checklists and legal compliance.


Managing Stress in the Workplace

Managing Stress in the Workplace

Author: Institute of Leadership & Management

Publisher: Routledge

Published: 2010-05-14

Total Pages: 89

ISBN-13: 1136381988

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).


Managing Stress and Conflict in Libraries

Managing Stress and Conflict in Libraries

Author: Sheila Pantry

Publisher: Facet Publishing

Published: 2007

Total Pages: 161

ISBN-13: 1856046133

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"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET.


High Conflict

High Conflict

Author: Amanda Ripley

Publisher: Simon and Schuster

Published: 2022-04-05

Total Pages: 368

ISBN-13: 1982128577

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"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--


Managing Conflict in the Workplace Super Series

Managing Conflict in the Workplace Super Series

Author: Institute of Leadership & Management

Publisher: Routledge

Published: 2007

Total Pages: 82

ISBN-13: 0080464165

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).