HMO Complaints and Appeals
HMO Complaints and Appeals

Author: Bernice Steinhardt

Publisher: DIANE Publishing

Published: 1999-05

Total Pages: 54

ISBN-13: 0788179756

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Many people experience difficulties with their HMOs. This report examines: (1) what elements are considered important to a system for processing HMO member complaints and appeals; (2) the extent to which HMOs complaint and appeal systems contain these elements; (3) what concerns consumers have regarding HMO complaint and appeal systems; (4) what information is available on the number and types of complaints and appeals HMOs receive from their members; and (5) how HMOs use their complaint and appeal data. Assesses whether the policies and procedures contain the features recommended by regulatory, industry, and consumer groups.

Protecting American Health Care Consumers
Protecting American Health Care Consumers

Author: Eleanor D. Kinney

Publisher: Duke University Press

Published: 2002-05-08

Total Pages: 298

ISBN-13: 9780822328766

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DIVA contribution to health care studies and administrative law which offers a humane and practical alternative to the current process of reviewing consumer health care complaints./div

HMO's and Medicare
HMO's and Medicare

Author: United States. Congress. House. Select Committee on Aging. Subcommittee on Health and Long-Term Care

Publisher:

Published: 1985

Total Pages: 206

ISBN-13:

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