¿Qué es la comunicación interna? ¿Cómo se compone el público interno? ¿Quién gestiona la comunicación interna? ¿Qué significa trabajar estratégicamente? ¿Cómo se realiza un diagnóstico? ¿Cómo se diseña un plan estratégico? ¿Cómo se establecen los objetivos de la comunicación interna? ¿Qué canales o medios internos son idóneos para la empresa en la que se trabaja? ¿Cómo se evalúa la gestión? ¿En qué casos es clave una gestión excelente? ¿Para qué sirve la comunicación interna? Este libro pretende responder esta y otras preguntas fundamentales con el objetivo de ser una guía básica para entender la disciplina.
Reinvent Your Leadership is a transformative journey that will guide you through 12 key points that show that the magic is not only in the way we do things, but also in how we make others feel. In each chapter you will dive into a different dimension of leadership and self-leadership: from empathy to authenticity, communication, resilience, and the power of taking care of the details. In this world of dizzying change where unexpected opportunities intertwine with looming uncertainty, leadership demands a new approach and requires - perhaps more than ever - adaptation, vision and a clear willingness to reinvent oneself. Adela Balderas will show you strategies, tools and practical resources that will allow you to look beyond words and guide you in their use. Because life is not about waiting for the storm to pass but learning to dance in the rain. Index Prólogo.- Introducción.- Foreword to the 1st Edition by Eduardo Gómez Martín.- Foreword to the 1st Edition by Joxe Mari Aizega.- Foreword to the 2nd Edition by Luis Alonso Pastor.- Introduction.- Move forward in a calm but agile way.- Be who you are.- Nurture talent.-Anticipate to prevent noise.- Comm unicate strategically, using your head and heart.-Dare to be wrong.- Look after the message: every gesture communicates.- Emotions feed off each other.- To put yourself into someone’s shoes, first remove your own.- Remember: the team is the key.- If they do not disagree with you, you have a problem.- Be what you want to receive.- Epilogue.- Bibliography.
Aquesta guia, vol ser un manual útil per a l'assistència mèdica, que proporcioni al metge, al professional sanitari i també als estudiants de medicina, la conversa bàsica de l'acte mèdic, amb les correspondències entre el català, l'anglès i el castellà.
Conscience and Corporate Culture advances the constructive dialogue on a moral conscience for corporations. Written for educators in the field of business ethics and practicing corporate executives, the book serves as a platform on a subject profoundly difficult and timely. Written from the unique vantage point of an author who is a philosopher, professor of business administration, and a corporate consultant A vital resource for both educators in the field of business ethics and practicing corporate executives Forwards the constructive dialogue on a moral conscience for corporations Offers a philosophical and practical approach to considering business ethics
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Following WWII, the authoritarian and morally austere dictatorship of General Francisco Franco's Spain became the playground for millions of carefree tourists from Europe's prosperous democracies. This book chronicles how this helped to strengthen Franco's regime and economic and political standing.
Fully updated and revised by authors T. Heather Herdman, PhD, RN, FNI, and Shigemi Kamitsuru, PhD, RN, FNI, Nursing Diagnoses: Definitions and Classification 2018-2020, Eleventh Edition is the definitive guide to nursing diagnoses, as reviewed and approved by NANDA International (NANDA-I). In this new edition of a seminal text, the authors have written all introductory chapters at an undergraduate nursing level, providing the critical information needed for nurses to understand assessment, its link to diagnosis and clinical reasoning, and the purpose and use of taxonomic structure for the nurse at the bedside. Other changes include: 18 new nursing diagnoses and 72 revised diagnoses Updates to 11 nursing diagnosis labels, ensuring they are consistent with current literature and reflect a human response Modifications to the vast majority of the nursing diagnosis definitions, including especially Risk Diagnoses Standardization of diagnostic indicator terms (defining characteristics, related factors, risk factors, associated conditions, and at-risk populations) to further aid clarity for readers and clinicians Coding of all diagnostic indicator terms for those using electronic versions of the terminology Web-based resources include chapter and reference lists for new diagnoses Rigorously updated and revised, Nursing Diagnoses: Definitions and Classification 2018-2020, Eleventh Edition is a must-have resource for all nursing students, professional nurses, nurse educators, nurse informaticists, and nurse administrators.
