Author: Richard C. Sonnichsen

Publisher: SAGE

Published: 2000

Total Pages: 347

ISBN-13: 0761911537

Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.