Funeral Home Customer Service A–Z
Funeral Home Customer Service A–Z

Author: Alan D Wolfelt

Publisher: Companion Press

Published: 2005-04-01

Total Pages: 254

ISBN-13: 1617220345

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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

The Lobo Outback Funeral Home
The Lobo Outback Funeral Home

Author: Dave Foreman

Publisher: Big Earth Publishing

Published: 2004

Total Pages: 244

ISBN-13: 9781555663391

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"The Lobo Outback Funeral Home: A Novel" by Dave Foreman, Foreword by Doug Peacock. Jack Hunter, disillusioned and burned-out on environmental activism after years as a Sierra Club lobbyist, leaves Washington, D.C. for southwestern New Mexico's Diablo National Forest. Getting caught up in the bloody consequences of his cynicism, he discovers the true cost of not taking a stand for what he loves.

Final Rights
Final Rights

Author: Joshua Slocum

Publisher: Square One Publishers, Inc.

Published: 2021-10-19

Total Pages: 771

ISBN-13: 0942679350

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Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform consumers of their rights and propose long-needed reforms. Slocum is executive director of Funeral Consumers Alliance, a national nonprofit with over 90 local affiliates nationwide. Carlson is executive director of Funeral Ethics Organization, which works with the industry to try to improve ethical standards. In addition to nationwide issues, the book covers state-by-state information needed by anybody who wishes to take charge of funeral arrangements for a loved one, with or without the help of a funeral director. More information about the book and related issues can be found at www.finalrights.org .

Funeral Home Customer Service from A to Z
Funeral Home Customer Service from A to Z

Author: Alan D. Wolfelt

Publisher: Companion Press (Company)

Published: 2001

Total Pages: 0

ISBN-13: 9781879651210

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This resource for funeral homes explains the evolution and expectations of today's experienced, economy-minded customer. Offering practical advice for exceeding these new expectations every step of the way, this must-read for funeral directors and funeral home owners describes the type of funeral service care that new consumers want and techniques for providing it.

Creating Meaningful Funeral Ceremonies
Creating Meaningful Funeral Ceremonies

Author: Alan Wolfelt

Publisher: Routledge

Published: 2013-11-19

Total Pages: 70

ISBN-13: 1317756525

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More and more people are considering a career in nursing or healthcare, but the thought of undertaking an academic degree at university can be intimidating. Whether you are moving straight from school or college or have been away from education for some time, Getting Ready for your Nursing Degree is essential preparation for anyone considering becoming or about to become a nursing student. It looks at all aspects of university work in a straightforward way and provides advice, examples and activities designed to help you get the most out of classes, research and assessments, from your first lecture right through to sitting exams and learning on placement. Designed with nursing students in mind, this small but perfectly formed guide is tailored to help you develop the skills you will need not only for your course but for your career and lifelong learning as a registered healthcare practitioner.

Restless in Peace
Restless in Peace

Author: Mariah de la Croix

Publisher: Llewellyn Worldwide

Published: 2012-09-08

Total Pages: 132

ISBN-13: 0738733601

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A deceased undertaker still carries out his life’s work. The spirit of a nun comforts mourners. Red carnations materialize from nowhere . . . Spooky Stories from the Dismal Trade Alternately hair-raising, creepy, and touching, Mariah de la Croix’s encounters with the supernatural during her tenure as a mortician are both chilling and unforgettable. Restless in Peace recounts her true experiences working in funeral homes—and the resident spirits’ frightening, bizarre, and sometimes amusing behaviors. From the angry spirit who follows her home after work to the deceased man who likes to communicate through a microphone, this book offers a rare glimpse of living and working among the spirited dead.

Verbal First Aid
Verbal First Aid

Author: Judith Simon Prager

Publisher: Penguin

Published: 2010-06-01

Total Pages: 289

ISBN-13: 1101188111

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Words as Medicine What to say to your children to get them through the bumps, bruises, and crises of childhood. Falling off a bike, having a bad dream, getting stitches...sometimes a kiss isn't enough to make it all better. But what you say to your child in those first moments of pain or fear could make all the difference. Using techniques the authors have taught to doctors, nurses, and first responders, Verbal First Aid(tm) explains how words can be used to promote healing from burns, bruises, nightmares, asthma attacks, and more. It provides scripts and tips on how to short-circuit traumatic memories, sometimes just by speaking a sentence or two. This revolutionary book gives parents the responses they need to immediately stabilize their children's emotions. And these methods will build a foundation of confidence and inner strength that will help kids heal at the deepest level, and weather whatever hardships and difficulties they encounter throughout life.