This book covers the foundations of modern methods of quality control and improvement that are used in the manufacturing and service industries. Quality is key to surviving tough competition. Consequently, business needs technically competent people who are well-versed in statistical quality control and improvement. This book should serve the needs of students in business and management and students in engineering, technology, and other related disciplines. Professionals will find this book to be a valuable reference in the field.
A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management. The book promotes a unique "do it right the first time" approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy. The Third Edition also features: Presentation of acceptance sampling and reliability principles Coverage of ISO 9000 standards Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices Strong emphasis on process control and identification of remedial actions Integration of service sector examples The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site New and revised exercises at the end of most chapters Complete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.
"Once solely the domain of engineers, quality control has become a vital business operation used to increase productivity and secure competitive advantage. Introduction to Statistical Quality Control offers a detailed presentation of the modern statistical methods for quality control and improvement. Thorough coverage of statistical process control (SPC) demonstrates the efficacy of statistically-oriented experiments in the context of process characterization, optimization, and acceptance sampling, while examination of the implementation process provides context to real-world applications. Emphasis on Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) provides a strategic problem-solving framework that can be applied across a variety of disciplines.Adopting a balanced approach to traditional and modern methods, this text includes coverage of SQC techniques in both industrial and non-manufacturing settings, providing fundamental knowledge to students of engineering, statistics, business, and management sciences.A strong pedagogical toolset, including multiple practice problems, real-world data sets and examples, provides students with a solid base of conceptual and practical knowledge."--
A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Fourth Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, the timely new edition bridges the gap between statistical quality control and quality management. Promoting a unique approach, the book focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. The Fourth Edition of Fundamentals of Quality Control and Improvement also includes: New topical coverage on risk-adjustment, capability indices, model building using regression, and survival analysis Updated examples and exercises that enhance the readers’ understanding of the concepts Discussions on the integration of statistical concepts to decision making in the realm of quality assurance Additional concepts, tools, techniques, and issues in the field of health care and health care quality A unique display and analysis of customer satisfaction data through surveys with strategic implications on decision making, based on the degree of satisfaction and the degree of importance of survey items Fundamentals of Quality Control and Improvement, Fourth Edition is an ideal book for undergraduate and graduate-level courses in management, technology, and engineering. The book also serves as a valuable reference for practitioners and professionals interested in expanding their knowledge of statistical quality control, quality assurance, product/process design, total quality management, and/or Six Sigma training in quality improvement.
This book aims to enable readers to understand and implement, via the widely used statistical software package Minitab (Release 16), statistical methods fundamental to the Six Sigma approach to the continuous improvement of products, processes and services. The second edition includes the following new material: Pareto charts and Cause-and-Effect diagrams Time-weighted control charts cumulative sum (CUSUM) and exponentially weighted moving average (EWMA) Multivariate control charts Acceptance sampling by attributes and variables (not provided in Release 14) Tests of association using the chi-square distribution Logistic regression Taguchi experimental designs
Praise for the Second Edition "As a comprehensive statistics reference book for quality improvement, it certainly is one of the best books available." —Technometrics This new edition continues to provide the most current, proven statistical methods for quality control and quality improvement The use of quantitative methods offers numerous benefits in the fields of industry and business, both through identifying existing trouble spots and alerting management and technical personnel to potential problems. Statistical Methods for Quality Improvement, Third Edition guides readers through a broad range of tools and techniques that make it possible to quickly identify and resolve both current and potential trouble spots within almost any manufacturing or nonmanufacturing process. The book provides detailed coverage of the application of control charts, while also exploring critical topics such as regression, design of experiments, and Taguchi methods. In this new edition, the author continues to explain how to combine the many statistical methods explored in the book in order to optimize quality control and improvement. The book has been thoroughly revised and updated to reflect the latest research and practices in statistical methods and quality control, and new features include: Updated coverage of control charts, with newly added tools The latest research on the monitoring of linear profiles and other types of profiles Sections on generalized likelihood ratio charts and the effects of parameter estimation on the properties of CUSUM and EWMA procedures New discussions on design of experiments that include conditional effects and fraction of design space plots New material on Lean Six Sigma and Six Sigma programs and training Incorporating the latest software applications, the author has added coverage on how to use Minitab software to obtain probability limits for attribute charts. new exercises have been added throughout the book, allowing readers to put the latest statistical methods into practice. Updated references are also provided, shedding light on the current literature and providing resources for further study of the topic. Statistical Methods for Quality Improvement, Third Edition is an excellent book for courses on quality control and design of experiments at the upper-undergraduate and graduate levels. the book also serves as a valuable reference for practicing statisticians, engineers, and physical scientists interested in statistical quality improvement.
The tools and techniques used in Design of Experiments (DoE) have been proven successful in meeting the challenge of continuous improvement in many manufacturing organisations over the last two decades. However research has shown that application of this powerful technique in many companies is limited due to a lack of statistical knowledge required for its effective implementation.Although many books have been written on this subject, they are mainly by statisticians, for statisticians and not appropriate for engineers. Design of Experiments for Engineers and Scientists overcomes the problem of statistics by taking a unique approach using graphical tools. The same outcomes and conclusions are reached as through using statistical methods and readers will find the concepts in this book both familiar and easy to understand.This new edition includes a chapter on the role of DoE within Six Sigma methodology and also shows through the use of simple case studies its importance in the service industry. It is essential reading for engineers and scientists from all disciplines tackling all kinds of manufacturing, product and process quality problems and will be an ideal resource for students of this topic. - Written in non-statistical language, the book is an essential and accessible text for scientists and engineers who want to learn how to use DoE - Explains why teaching DoE techniques in the improvement phase of Six Sigma is an important part of problem solving methodology - New edition includes a full chapter on DoE for services as well as case studies illustrating its wider application in the service industry
A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management. The book promotes a unique "do it right the first time" approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy. The Third Edition also features: Presentation of acceptance sampling and reliability principles Coverage of ISO 9000 standards Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices Strong emphasis on process control and identification of remedial actions Integration of service sector examples The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site New and revised exercises at the end of most chapters Complete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.
Six Sigma statistical methodology using Minitab Problem Solving and Data Analysis using Minitab presents example-based learning to aid readers in understanding how to use MINITAB 16 for statistical analysis and problem solving. Each example and exercise is broken down into the exact steps that must be followed in order to take the reader through key learning points and work through complex analyses. Exercises are featured at the end of each example so that the reader can be assured that they have understood the key learning points. Key features: Provides readers with a step by step guide to problem solving and statistical analysis using Minitab 16 which is also compatible with version 15. Includes fully worked examples with graphics showing menu selections and Minitab outputs. Uses example based learning that the reader can work through at their pace. Contains hundreds of screenshots to aid the reader, along with explanations of the statistics being performed and interpretation of results. Presents the core statistical techniques used by Six Sigma Black Belts. Contains examples, exercises and solutions throughout, and is supported by an accompanying website featuring the numerous example data sets. Making Six Sigma statistical methodology accessible to beginners, this book is aimed at numerical professionals, students or academics who wish to learn and apply statistical techniques for problem solving, process improvement or data analysis whilst keeping mathematical theory to a minimum.
Master the Statistical Techniques for Six Sigma Operations, While Boosting Your Excel and Minitab Skills! Now with the help of this “one-stop” resource, operations and production managers can learn all the powerful statistical techniques for Six Sigma operations, while becoming proficient at Excel and Minitab at the same time. Six Sigma Statistics with Excel and Minitab offers a complete guide to Six Sigma statistical methods, plus expert coverage of Excel and Minitab, two of today's most popular programs for statistical analysis and data visualization. Written by a seasoned Six Sigma Master Black Belt, the book explains how to create and interpret dot plots, histograms, and box plots using Minitab...decide on sampling strategies, sample size, and confidence intervals...apply hypothesis tests to compare variance, means, and proportions...conduct a regression and residual analysis...design and analyze an experiment...and much more. Filled with clear, concise accounts of the theory for each statistical method presented, Six Sigma Statistics with Excel and Minitab features: Easy-to-follow explanations of powerful Six Sigma tools A wealth of exercises and case studies 200 graphical illustrations for Excel and Minitab Essential for achieving Six Sigma goals in any organization, Six Sigma Statistics with Excel and Minitab is a unique, skills-building toolkit for mastering a wide range of vital statistical techniques, and for capitalizing on the potential of Excel and Minitab. Six Sigma Statistical with Excel and Minitab offers operations and production managers a complete guide to Six Sigma statistical techniques, together with expert coverage of Excel and Minitab, two of today's most popular programs for statistical analysis and data visualization. Written by Issa Bass, a Six Sigma Master Black Belt with years of hands-on experience in industry, this on-target resource takes readers through the application of each Six Sigma statistical tool, while presenting a straightforward tutorial for effectively utilizing Excel and Minitab. With the help of this essential reference, managers can: Acquire the basic tools for data collection, organization, and description Learn the fundamental principles of probability Create and interpret dot plots, histograms, and box plots using Minitab Decide on sampling strategies, sample size, and confidence intervals Apply hypothesis tests to compare variance, means, and proportions Stay on top of production processes with statistical process control Use process capability analysis to ensure that processes meet customers' expectations Employ analysis of variance to make inferences about more than two population means Conduct a regression and residual analysis Design and analyze an experiment In addition, Six Sigma Statistics with Excel and Minitab enables you to develop a better understanding of the Taguchi Method...use measurement system analysis to find out if measurement processes are accurate...discover how to test ordinal or nominal data with nonparametric statistics...and apply the full range of basic quality tools. Filled with step-by-step exercises, graphical illustrations, and screen shots for performing Six Sigma techniques on Excel and Minitab, the book also provides clear, concise explanations of the theory for each of the statistical tools presented. Authoritative and comprehensive, Six Sigma Statistics with Excel and Minitab is a valuable skills-building resource for mastering all the statistical techniques for Six Sigma operations, while harnessing the power of Excel and Minitab.
