The Resource Guide for the Faultless Facilitation Workshop includes how to's on leading groups and problem solving for facilitators. Use it as a participant coursebook with the training program, or as a self-study option. The Instructor's Manual offers in-class activities and training designs (1-, 2-, 3-, or 5-day) to go with the Resource Guide.
World renowned facilitation, group and meetings dynamics guru explains how to run great meetings. Dr Dale Hunter's classic guide includes all the latest findings and research on facilitation. Written by an international expert, it's the go-to sourcebook for people involved in human resources, management, mediation, team leadership, performance management and individual and team coaching. If you're someone who is responsible for effective group and inter-personal dynamics, this is the Bible. "Interpersonal dynamics can unravel the best of managerial intentions. Worse still, a little knowledge in untrained hands can lead to managers manufacturing consent and manipulating people to agree to management goals. Hunter’s book is a sobering reminder of how many managers, directors and business leaders are stumbling about in the dark with very few skills when it comes to unlocking individual and group potential. ... The Art of Facilitation will sit comfortably on the bookshelf of anyone wanting to learn more about harnessing group energy to attain a common goal." Ruth le Pla, Management Magazine, May 2007
Sponsored by the International Association of Facilitators, The IAF Handbook of Group Facilitation offers the need-to-know basics in the field brought together by fifty leading practitioners and scholars. This indispensable resource includes successful strategies and methods, foundations, and resources for anyone who works with groups. The IAF Handbook of Group Facilitation provides an overview of the field for new and aspiring practitioners and a reliable reference for experienced group facilitators, including chapters on Creating positive ongoing client relationships Building trust and improving communications Facilitating group brainstorming sessions Drawing out the best in people Developing a collaborative environment Designing and facilitating dialogue Managing conflicting agendas Working with multicultural groups Using improvisation Understanding virtual meetings Facilitating team start-up Assessing group decision processes Building expertise in facilitation Reviewing core facilitation competencies Modeling positive professional attitudes
This guide includes a wealth of practical information for inexperienced group leaders as well as new tools for seasoned facilitators --more than 100 reproducible forms, checklists, planning aids, and guides. Selected contents are reproduced in CD-ROM format so that you can customize tools to meet your specific needs.
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
How to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough—mainly because you're a manager, not a professional facilitator—this targeted book provides all the help you need. It teaches you the skills needed to keep a person, group, or team on track, and it shows you how to work well with diverse personalities. Designed for general managers whose time is at a premium, the book presents a six-step process and tools that you can apply in any situation—whether you're facilitating a short-term problem-solving session or a multi-year strategic planning project. You will learn how to: • Build commitment and foster a "we" approach • Develop effective, time-saving agendas • Deal with equipment and logistics, such as room setup and flip chart techniques • Utilize different types of questioning techniques • Become an active listener • Give better feedback • Use tools such as brainstorming and storyboarding • Avoid groupthink. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
This sourcebook is part of an open-ended series that covers the training topics most often found in many organizations. Instead of locking you into a prescribed 'workbook mentality, ' this sourcebook will free you from having to buy more workbooks each time you present training. This volume contains everything you need: background information on the topic, facilitator notes, training designs, participant handouts, activities, instruments, flipcharts, overheads, and resource, and it's all reproducible. Contents: -Introduction -Background -Workshop Preparation -One-Hour Facilitation Designs -Half-Day Facilitation Design -One-Day Facilitation Design -Two-Day Facilitation Design -Learning Activities -Using the Assessment Tools -Using the Rational Tools -Visual Aids.
This instructors manual for the Faultless Facilitation program offers 48 in-class learning activities and optional training designs to go with the best-selling Faultless Facilitation Resource Guide. The Instructor's Manual lays out exactly how to plan, run, and evaluate skill-based training for inexperienced facilitators.
