Connect
Connect

Author: David Bradford, Ph.D.

Publisher: Currency

Published: 2021-02-09

Total Pages: 320

ISBN-13: 0593237102

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A transformative guide to building more fulfilling relationships with colleagues, friends, partners, and family, based on the landmark Interpersonal Dynamics (“Touchy-Feely”) course at Stanford’s Graduate School of Business ONE OF BLOOMBERG’S BEST BOOKS OF THE YEAR • “Carole Robin and David Bradford are masters at helping people bring IQ and EQ together to satisfy both and be successful.”—Ray Dalio, founder of Bridgewater and author of Principles: Life and Work The ability to create strong relationships with others is crucial to living a full life and becoming more effective at work. Yet many of us find ourselves struggling to build solid personal and professional connections or unable to handle challenges that inevitably arise when we grow closer to others. When we find ourselves in an exceptional relationship—the kind of relationship in which we feel fully understood and supported for who we are—it can seem like magic. But the truth is that the process of building and sustaining these relationships can be described, learned, and applied. David Bradford and Carole Robin taught interpersonal skills to MBA candidates for a combined seventy-five years in their legendary Stanford Graduate School of Business course Interpersonal Dynamics (affectionately known to generations of students as “Touchy-Feely”) and have coached and consulted hundreds of executives for decades. In Connect, they show readers how to take their relationships from shallow to exceptional by cultivating authenticity, vulnerability, and honesty, while being willing to ask for and offer help, share a commitment to growth, and deal productively with conflict. Filled with relatable scenarios and research-backed insights, Connect is an important resource for anyone hoping to improve existing relationships and build new ones at any stage of life.

Exceptional Relationships
Exceptional Relationships

Author: Brian And Marcia Gleason Lcsws

Publisher: iUniverse

Published: 2012-09

Total Pages: 309

ISBN-13: 1475950322

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The idea that partners in committed relationships elicit strong reactions in each other is self evident. That these passions are often overlooked in the therapy room is equally a reality. In this ground-breaking book, you will discover an innovative system for helping couples discover all of who they are. The Gleasons ask you to reconsider what it means to trust your intuition, make room for strong energies, work with the body, bring sexuality into the therapy room, and to elicit full emotional expression. Here you will learn to welcome the passionate, erotic, chaotic truths that are often kept under wraps in the therapy room. Exceptional Couples: Transformation Through Embodied Couples Work synthesizes modern developmental theories with the wisdom of somatic psychotherapy and reveals how "embodying" is fundamental to helping couples break their patterns of vitality destroying habits of interacting. The Gleasons invite you on a journey of the highest magnitude where couples can come fully alive. They generously open the door to their practice room, sharing in-depth case examples and effective strategies they've developed over the course of their careers. They ask you to come along with them and live in the mystery of yet-to-be discovered places in every relationship. The Gleasons met in in 1976 in clinical social work graduate school. They have devoted their lives to exploring how couples, including themselves, can have exceptional (beyond the ordinary) relationships. www.exceptionalmarriage.com

The Exceptional Seven Percent
The Exceptional Seven Percent

Author: Gregory K. Popcak

Publisher: Kensington Publishing Corp.

Published: 2014-02-11

Total Pages: 304

ISBN-13: 0806537620

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WHAT DO EXCEPTIONAL COUPLES KNOW THAT OTHERS DON’T? If roughly fifty percent of marriages fail, what about the other fifty percent—the ones that “succeed”? Are those couples who stay together necessarily happy? No, not necessarily. In fact, many marriages that remain intact are far less than ideal. A mere seven percent are really good—in fact, exceptional. These couples have much greater than average passion, happiness, longevity, and fulfillment. And the good news is, luck has nothing to do with it. But if less-than-exceptional marriages are made up of men who are supposedly from Mars and women who are supposedly from Venus, what planet do exceptional husbands and wives come from? What are the secrets of exceptional couples . . . and what can they teach us? Marriage therapist Gregory K. Popcak believes that ways of relating employed by exceptional couples can benefit all marriages. In The Exceptional Seven Percent, he looks at the most successful couples and exposes their secrets. Each chapter examines in detail the basic characteristics of exceptional couples, including: · Developing a marital imperative—the key to unlocking all the other Exceptional Couple qualities · Setting and achieving emotional goals · Cultivating exceptional levels of fidelity, loving, service, rapport, negotiation, gratitude, joy, and sexuality Through anecdotes, analyses, exercises, quizzes, and guidance that is consistently supported by marriage research, you’ll learn what your weaknesses are and how you can begin to make positive changes. You have the power to turn your marriage into the most precious thing in your life. Why settle for anything less?

Exceptional Service, Exceptional Profit
Exceptional Service, Exceptional Profit

Author: Leonardo Inghilleri

Publisher: AMACOM

Published: 2010-04-14

Total Pages: 190

ISBN-13: 0814415393

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What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Great Customer Connections
Great Customer Connections

Author: Richard S. Gallagher

Publisher: Amacom Books

Published: 2006

Total Pages: 262

ISBN-13: 9780814473085

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"To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET.

Hold Me Tight
Hold Me Tight

Author: Dr. Sue Johnson

Publisher: Little, Brown Spark

Published: 2008-04-08

Total Pages: 260

ISBN-13: 0316031992

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Strengthen and deepen your relationships with this "much-needed" (Harville Hendrix, PhD) guide that has sold over one million copies, through revelatory practical exercises, seven profound conversations, and sage advice from “the best couple’s therapist in the world” (John Gottman, PhD, bestselling author) Are you looking to enrich a healthy relationship, revitalize a tired one, or rescue one gone awry? We all want a lifetime of love, support, and companionship. But sometimes we need a little help. Enter Dr. Sue Johnson, developer of Emotionally Focused Couple Therapy and “the most original contributor to couple’s therapy to come along in the last thirty years,” according to Dr. William J. Doherty, PhD. In Hold Me Tight, Dr. Johnson shares her groundbreaking and remarkably successful program for creating stronger, more secure relationships. The message of Hold Me Tight is simple: Forget about learning how to argue better, analyzing your early childhood, making grand romantic gestures, or experimenting with new sexual positions. Instead, get to the emotional underpinnings of your relationship by recognizing that you are emotionally attached to and dependent on your partner in much the same way that a child is on a parent for nurturing, soothing, and protection. Dr. Johnson teaches that the way to enhance or save a relationship is to be open, attuned, and responsive to each other and to reestablish emotional connection. With this in mind, she focuses on key moments in a relationship and uses them as touch points for seven healing conversations, including: Recognizing the Demon Dialogues Finding the Raw Spots Revisiting a Rocky Moment Forgiving Injuries Keeping Your Love Alive These conversations give you insight into the defining moments in your relationship and guide you in reshaping these moments to create a secure and lasting bond. Through stories from Dr. Johnson’s practice, illuminating advice, and practical exercises, you will learn how to nurture, protect, and grow your relationship, ensuring a lifetime of love.

Exceptional Selling
Exceptional Selling

Author: Jeff Thull

Publisher: Wiley + ORM

Published: 2010-12-15

Total Pages: 229

ISBN-13: 1118038886

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Praise for Exceptional Selling "Thull's leading-edge thinking makes this book extraordinary. This straightforward guide to communicating across all cultures with credibility and respect will give you a significant competitive advantage in a complex and crowded global marketplace." Guenter Lauber, Vice President, Siemens Energy Rob Mancuso, Senior Vice President, Investors Financial Services Corp. "Thull has taken consultative and collaborative sales to new heights. The knowledge in this book is priceless. The trust and respect created by the diagnostic process is a must-have for success here in Asia and around the globe. It enables us to differentiate ourselves early and achieve long-lasting success." Tay Chong Siew, Major Customer Director, North Asia, BOC Gases "Having achieved exceptional success by working with Thull and implementing the strategy and process in his first two books, I'm astounded that his leading-edge thinking is captured in yet more detail in another brilliant book. The conversation examples of his powerful diagnostic approach will bring even greater success to our organization. Truly exceptional!" Alberto Chacin, Director of On Demand Services LAD, Oracle USA "Exceptional Selling is a dramatic departure from the vast majority of sales books. It scares me to see all the ways in which we can self-sabotage our sales opportunities-but that's only chapter one. Throughout the book, Thull describes compelling examples of how to succeed in a cluttered marketplace." Steven Rodriguez, Senior Vice President, Ceridian Corporation "Thull has again extended the concepts and thinking he developed in The Prime Solution and Mastering the Complex Sale. This is an essential read for anyone working to understand his customers in a complex world." Wayne Hutchinson, Vice President of SalesMarketing and Consulting, Shell Global Solutions International B.V.

Miss Cecily's Recipes for Exceptional Ladies
Miss Cecily's Recipes for Exceptional Ladies

Author: Vicky Zimmerman

Publisher: Sourcebooks, Inc.

Published: 2020-06-09

Total Pages: 320

ISBN-13: 1728210240

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"A can't-miss title for fans of chick lit and modern women's fiction."—Library Journal, STARRED review An unlikely friendship between two stubborn, lonely souls anchors this big-hearted book and dares us all to ask for more. When her life falls apart on the eve of her 40th birthday, Kate Parker finds herself volunteering at the Lauderdale House for Exceptional Ladies. There she meets 97-year-old Cecily Finn. Cecily's tongue is as sharp as her mind, but she's fed up with pretty much everything. Having no patience for Kate's choices in life or love, Cecily prescribes her a self-help book...of sorts. Thought for Food: an unintentionally funny 1950s cookbook high on enthusiasm, featuring menus for anything life can throw at the "easily dismayed," such as: Breakfast with a Hangover Tea for a Crotchety Aunt Dinner for a Charming Stranger As she and Cecily break out of their ruts, Kate will learn far more than recipes. A feel-good summer read with a wicked sense of humor, Vicky Zimmerman's book will teach you that food is for feasting, friends are for savoring, and the way to a man's heart is...irrelevant. Fans of Jennifer Weiner, Elin Hildenbrand, and Sophie Kinsella will delight in this recipe for confidence, romance, and fun. Praise for Miss Cecily's Recipes for Exceptional Ladies: "A beautiful, thoughtful read about love, friendship and food with shades of Nora Ephron's Heartburn and Eleanor Oliphant is Completely Fine."—Tasmina Perry, international bestselling author of Daddy's Girls "Beautifully written, full of insight and food."—Katie Fforde, bestselling author of A Perfect Proposal "Hungry for a love story with added bite? With deliciously real characters, a sprinkling of humor, a pinch of pathos and huge helping of wisdom, this book has all the ingredients to become this summer's must-read."—Isabelle Broom, bestselling author of One Thousand Stars and You

Wired for Love
Wired for Love

Author: Stan Tatkin

Publisher: New Harbinger Publications

Published: 2024-06-01

Total Pages: 332

ISBN-13: 1648482988

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"Invaluable for so many partners looking to reconnect and grow closer together." —Gwyneth Paltrow, founder and CEO of goop "Stan Tatkin can be entirely followed into the towering infernos of our most painful relationship challenges." —Alanis Morissette, artist, activist, and wholeness advocate The complete “insider’s guide” to understanding your partner’s brain, sparking lasting connection, and enjoying a romantic relationship built on love and trust—now with more than 170,000 copies sold. “What the heck is my partner thinking?” “Why do they always react like this?” “How can we get back that connection we had in the beginning?” If you’ve ever asked yourself these questions, you aren’t alone, and it doesn’t mean that your relationship is doomed. Every person is wired for love differently—with different habits, needs, and reactions to conflict. The good news is that most people’s minds work in predictable ways and respond well to security, attachment, and routines, making it possible to neurologically prime the brain for greater love and connection and fewer conflicts. This go-to guide will show you how. Drawn from neuroscience, attachment theory, and emotion regulation, this highly anticipated second edition of Wired for Love presents cutting-edge research on how and why love lasts, and offers ten guiding principles that can improve any relationship. This fully revised and updated edition also includes new guidance on how to manage disagreements, as well as new exercises to help you create a sense of safety and security, establish healthy conflict ground rules, and deal with the threat of the third—any outside source which threatens the harmony in your relationship, including in-laws, alcohol, children, and affairs. You’ll find proven-effective strategies to help you strengthen your relationship by: Creating and maintaining a safe “couple bubble” Using morning and evening routines to stay connected Learning how to see your partner’s point of view Meeting each other halfway in a fight Becoming the expert on what makes your partner feel loved By using simple gestures and words, you’ll learn to put out emotional fires and help your partner feel appreciated and loved. You’ll also discover how to move past a “warring brain” mentality and toward a more cooperative “loving brain.” Most importantly, you’ll gain a better understanding of the complex dynamics at work behind love and trust in intimate relationships. While there’s no doubt that love is an inexact science, if you understand how you and your partner are wired differently, you can overcome your differences, and create a lasting intimate connection.

Leadership Levers
Leadership Levers

Author: Diana Jones

Publisher:

Published: 2021-11-03

Total Pages: 0

ISBN-13: 9781003167334

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There's an epidemic of leadership failure--whether something as small as a meeting, or as large as implementing enterprise wide change. Leaders know that sinking feeling when a gap emerges between themselves and the groups they most need to engage with. Leaders and business schools are looking in the wrong places for the cause. What holds most leaders back, as if their foot is always on the brake, is their failure to engage, and gain alignment. This book shows the reasons why. Leaders rarely recognise that: Shaping group behavior is describable as a process, which they can learn. Instead, they unconsciously fall into relationship patterns influenced by early family experiences. Informal relationship patterns have a dramatic effect on results, which is why birds in flight manage to alter course without bumping into each other. Leadership and collaboration are primarily a matter of principles and process, and not personality and content alone. If leaders master the process, they achieve consistent results. This book reveals the leadership levers to release the power of relationships for exceptional participation, alignment and results in organizations. It enables leaders to mine the brilliance that often lies dormant and untapped within their organizations. Readers will have the principles and tools to go beyond the agenda, truly engage with those around them, and release untapped capacities within their organizations. These qualities and skills will inspire associates and employees.