Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong
Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong

Author: Pui-Shan Lau

Publisher: Open Dissertation Press

Published: 2017-01-27

Total Pages:

ISBN-13: 9781361364031

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This dissertation, "Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong" by Pui-shan, Lau, 劉珮珊, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In Hong Kong, statutory minimum wage has been implemented for three years. Under the implementation of statutory minimum wage, the property management companies have to pay at least $30 to their staff per hour, it increases the staff cost of property management companies and reduces the profit of the companies. On theother hand, the property owners have to pay higher management fee due to the increase of staff cost, they expected that they should receive better quality of services. If the service standard of the property management companies could not match with owners' expectation, it would affect the customer satisfaction towards the service of the property management companies. As a result, it would increase the conflicts between the property owners and the property management companies and it might affect the relationship between each other. Indeed, the property management companies are facing high pressure on it now. Therefore, it is meaningful to study the impacts of minimum wage on the service quality of property management companies in Hong Kong. In this study, we try to investigate whether the implementation of minimum wage can improve the service quality of the properties management companies in Hong Kong and increase the satisfaction level of the employees and the customers. The scope of study will be focused on two different types of property management companies. One is a large-sized property management company (Company A) which is the subsidiary of large developer in Hong Kong. The other is a small to medium sized property management company (Company B) which is a non-subsidiary company. By doing this research, it could compare the service quality of different types of property management companies after the implementation of minimum wage. Two sets of questionnaires were sent out in order to collect the viewpoints from the staff of the property management companies and the owners/residents' of middle class residential properties. There were altogether 250 questionnaires were done, the results showed that both Company A and Company B were in the same direction. The results expressed that either internal customer (staff of the property management companies) or the external customer (owners/residents) of both companies did not think that the service quality of management office have significant improvement after the minimum wage. Based on the results of the research, we suggest some ways to improve the service quality of the service team and also give some recommendation to government in implementing the minimum wage policy so that it could benefit for people working in the property management field in Hong Kong. DOI: 10.5353/th_b5334675 Subjects: Real estate management - China - Hong Kong Minimum wage - China - Hong Kong

The Impacts of Minimum Wages on Property Management in Hong Kong
The Impacts of Minimum Wages on Property Management in Hong Kong

Author: Chi-Wing Tsoi

Publisher: Open Dissertation Press

Published: 2017-01-27

Total Pages:

ISBN-13: 9781361364956

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This dissertation, "The Impacts of Minimum Wages on Property Management in Hong Kong" by Chi-wing, Tsoi, 蔡志榮, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In May 2011, it is a milestone for implementation of Statutory Minimum Ordinance in Hong Kong. In this dissertation, it can see that the changes in the field of property management after implementation of Statutory Minimum Wage Ordinance. The aim of implementation of Statutory Minimum Wage Ordinance to safeguard the interests of the vulnerable and grassroots workers. However, it found that it is very difficult to recruit frontline security staff than before. Hence, questionnaire and interview were conducted for analysis the existing working and living condition of frontline security staff and managerial grade staff. It can get more details what are the problems after implementation of Statutory Minimum Wage Ordinance. Moreover, some recommendations and suggestions are given for review of Statutory Minimum Wage Ordinance. In this project, it was found that frontline security staff get their job easier than before and the majority of their hourly wage rate at between $30.1 and $33. The frontline security staff also consider to get their job not only hourly wage but also the other fringe benefits what the property management company can provide. On the other hand, the managerial grade staff felt that their workload were increased and they also disagree the benefits could outweigh disadvantages after implementation of Statutory Minimum Wage Ordinance. Furthermore, management fee were increased inevitably which affected by the implementation of Statutory Minimum Wage Ordinance. It was known that the Statutory Minimum Wage rate was applied to all industries which set up in one rate. It is time for review the policy that set up a different minimum wage rate for different kind of industries. Recently, a referendum was conducted in Switzerland by resolution of implementing the Statutory Minimum Wage Ordinance on 18 May 2014, and it was rejected by majority. They concern that implementing the Statutory Minimum Wage Ordinance not only to weaken the productivity and competitiveness for each industry but also implementation of Statutory Minimum Wage Ordinance cannot be improved the quality of living condition. To improve the quality of living condition for grassroots workers, working hard is the best solution. We may put this case of Switzerland in to Hong Kong for reference and we may also make our own choice by a referendum for resolution of implementation of Statutory Minimum Wage Ordinance. DOI: 10.5353/th_b5334778 Subjects: Real estate management - China - Hong Kong Minimum wage - China - Hong Kong

Impacts of the Statutory Minimum Wages on Property Management Companies in Hong Kong
Impacts of the Statutory Minimum Wages on Property Management Companies in Hong Kong

Author: Ka-Kee Sze

Publisher: Open Dissertation Press

Published: 2017-01-26

Total Pages:

ISBN-13: 9781361293348

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This dissertation, "Impacts of the Statutory Minimum Wages on Property Management Companies in Hong Kong" by Ka-kee, Sze, 史家麒, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Statutory Minimum Wages was effective in Hong Kong on 1 May 2011. It is not a newly invented concept and actually many European and Asian countries have adopted the minimum wages policy for long. Since the implementation of the minimum wages, it has been a controversial topic in our Hong Kong society. Being the one works in the property management field, this dissertation aims to examine the implementation of the Statutory Minimum Wages among the property management companies in Hong Kong and to critically review and evaluate the costs and benefits of this policy on the property management companies. Many scholars and economists have taken efforts to study the impacts of implementing the Statutory Minimum Wages. By reviewing those studies it helps to understand the possible costs and benefits that the minimum wages policy could bring. However, most of the studies are focused on the impacts of the minimum wages policy to the personal or society, very rare that they would have studied on the impacts of the minimum wages on a specific industry. There are also no scholars and economists did a research on the impacts of the Statutory Minimum Wages on the property management industry. To understand the impacts of the Statutory Minimum Wages on property management companies in Hong Kong, both primary and secondary data research has been conducted in order to find out the answer. For the secondary data research, data are collected via various channels including government's report, Census and Statistics Department, journals, books and newspapers etc. For the primary data research, both qualitative and quantitative method has been used. The quantitative questionnaire interview aims to interview the people working in the property management companies and see how the implementation of the minimum wages could have impact on them. There is also a qualitative face to face interview to the property managers so as to understand the impacts of the minimum wages policy to the property management companies. By gathering the information and analysis the data, this paper suggests that at the current stage the implementation of the Statutory Minimum Wages could bring more benefits than costs to the property management companies in Hong Kong. The overall living standard and living quality of the people working in the property management companies has been improved. Although the minimum wages would increase the company operation cost, it is suggested that the benefits generated could cover the cost increment in long run and it is worthy to continue the enactment of the minimum wages policy. Nevertheless, there is the recommendation that the future review of the minimum wages level should not be too aggressive. Prior any adjustment taken there should have a detail study on the market situation and the company affordability. Great changes at a time would be out of the affordability of the property management companies, which in turn would lead to the negative effect of close down of companies and trigger the layoff of employees. The policy should be review and adjust bit by bit so as to favor for the long term development of the property management companies in Hong Kong. DOI: 10.5353/th_b4834317 Subjects: Minimum wage - China - Hong Kong Real estate management - China - Hong Kong

To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong
To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong

Author: Ka-Wan Wu

Publisher: Open Dissertation Press

Published: 2017-01-27

Total Pages:

ISBN-13: 9781361368589

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This dissertation, "To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong" by Ka-wan, Wu, 胡家穩, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: The property management in Hong Kong has emerged in its importance in the past decades. The people's thought towards property management has changed from the provision of basic services such as watchmen and cleaners to a professional servicing industry. Moreover, as changes in people's attitude in service consumption and social values, the requirement of the owners for the property management services raised. Apart from this, the participation of Owner Committee ( OC ) in the property management has become more significant which has been recognized by the residents, the property management practitioners as well as the government. As a result of the rapid population growth, the demand for the housing has increased rapidly too thus, led to the development of multi-storey buildings in large scale. The government policy has encouraged the participation of OC in the management of the building by formation of Owners Incorporations aiming at the promotion of a 'self-help' approach for which the OC could manage the building on their own. The encouragement of the government by enactment of the Building Management Ordinance has strengthened the power of the Incorporated Owners as they have the power to terminate and to appoint managers at their choice. However, we always hear that Owner Committee (OC) will cause a lot of quarrels between OC and the property managers/property management companies and bring a lot of troubles to the property manager/property management company. Sometimes the property managers/ property management companies complained that the requirement of the OC is too high to meet and unreasonable. Moreover, they also complained that OC controls too much on them so that their efficiency of work and their daily performance will be reduced. In addition, it creates a great impact to the property management companies and to the industry of property management. For example, the incidents of termination of property managers/property management companies were increased for the past decade. Does OC really could not perform their function and to make contribution to improve the quality of private residential property in Hong Kong? In this dissertation, it is to find out whether the OC participation in the management of the property has positive impacts on the management quality of the estates or not. If yes, to what extent or level that OC could help improve the quality of the private residential property in Hong Kong. After the estate study, it was found that OC participation in the management of the property could help the management company understand their needs and become more accountable. It was also noted that by the questionnaire survey and face to face interviews, the estate selected for the estate study that is a high level of participation of OC, all the comments and results have a higher satisfaction rate and a positive impacts on the management quality of the estate as well as in the whole property management industry. DOI: 10.5353/th_b5372737 Subjects: Homeowners - China - Hong Kong Housing management - China - Hon gKong

A Study of Property Management Services and Safety Condition of Buildings in Hong Kong
A Study of Property Management Services and Safety Condition of Buildings in Hong Kong

Author: Ka-Lun Li

Publisher: Open Dissertation Press

Published: 2017-01-26

Total Pages:

ISBN-13: 9781361328460

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This dissertation, "A Study of Property Management Services and Safety Condition of Buildings in Hong Kong" by Ka-lun, Li, 李嘉倫, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: This study is to investigate the property management services towards safety condition of buildings in Hong Kong. Those property management services were found under a larger framework on property management industry brought by the housing managers including Building Repair & Maintenance, Management of Environment, Property Management Services for Owners / Tenants / Community, Facility Management, Law in Practice, Finance Management, Human Resources Management and other attributes of property management services. The results of the survey implied that the housing managers or practitioners of the property management industry realized those services would brought to the safety condition of the building in Hong Kong with significant impacts, but most of them would only put their focuses on the facility management or Building Repair & Maintenance. From the study, we could see there was raising concern on Finance Management and Law in Practice which was conformed to the past literature on safety condition of the buildings. This study also showed how the socio-demographic characteristics would affect the perceptions of the housing managers and the practitioners of the property management industry on the property management services. Much more of this study is to explain the importance of considering the point of views of the different property management services in affecting the safety condition of the buildings. To illustrated the relationship between the property management services and the safety condition of the buildings in order to understand how important of the property management services is in maintaining the safety condition of the buildings. DOI: 10.5353/th_b5118529 Subjects: Real estate management - China - Hong Kong Buildings - China - Hong Kong - Safety measures

A Study of the Service Quality in Property Management Companies
A Study of the Service Quality in Property Management Companies

Author: Kam-Fai Yau

Publisher:

Published: 2017-01-28

Total Pages:

ISBN-13: 9781374812437

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This dissertation, "A Study of the Service Quality in Property Management Companies" by Kam-fai, Yau, 游錦輝, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389558 Subjects: Real estate management - China - Hong Kong Total quality management - China - Hong Kong ISO 9001 Standard Consumer satisfaction - China - Hong Kong

A Study of the Provision of Value Added Services in Housing Management
A Study of the Provision of Value Added Services in Housing Management

Author: Yee-Wah Yu

Publisher: Open Dissertation Press

Published: 2017-01-26

Total Pages:

ISBN-13: 9781361329160

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This dissertation, "A Study of the Provision of Value Added Services in Housing Management: Its Influences and Implications" by Yee-wah, Yu, 余綺華, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: This study is about the provision of value added services by management companies in Hong Kong, mainly focusing on middle class private residential properties. It is found that more and more value added services have been offered by management companies owing to the competitive market, escalating aspiration of residents and legal amendment. It is generally believed that provision of value added services is able to enhance competitive ability of management companies. Thus, management companies are willing to spend extra resources on the provision of the said services. On the other side, it is not difficult to find some front line staff of management companies complaining that the supporting from management companies are not sufficient for the provision of value added services. Then, they express that other management services and internal service quality have been affected adversely. These negative influences are not favorable for enhancing the competitive abilities of management companies. In this connection, the goal of this study is to find out the influences caused by the provision of value added services and provide recommendations to management companies for enhancing their competitive abilities in the market. 5 objectives have been set accordingly. Objective 1 is to explore the value added services provided by management companies in Hong Kong. For competing objective 1, a number of value added services offered by management companies have been identified. The value added services have been categorized into 5 groups based on their features. Objective 2 is to study business theory for enhancing profit, growth or competitive abilities of companies. Business theories including profit-service chain and satisfaction-service chain have been studied. Then, service-profit chain has been utilized to be the framework of methodology. Two questionnaires for residents and employees of management companies have been designed mainly based on the concept of service-profit chain. Objective 3 is to find out the value of value added services from residents' point of views. This objective has been completed by questionnaires. In addition, the influences caused by the provision of value added services on the value of other management services and internal service quality, from residents' and employees' point of views, have also been found by questionnaires for completing objective 4. Although the ranking of importance of value added services is behind some basic and essential management services including security, financial management, repair & maintenance and cleaning based on the reply of residents. It is found that, from residents' point of views, the value of value added services is high. It is estimated that management companies are able to enhance their competitive abilities by providing the said services. However, some negative influences in the value of other management services and internal service quality have been caused based on the reply of residents and employees. Both of the residents and employees express that the efficiency and quality of management services have been reduced. Besides, based on the reply of parts of employees, the additional working pressure has been caused by the provision of value added services. Turnover might be caused. For minimizing the negative influences and completing object