This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Continuous improvements in digitized practices have created opportunities for businesses to develop more streamlined processes. This not only leads to higher success in day-to-day production, but it also increases the overall success of businesses. E-Manufacturing and E-Service Strategies in Contemporary Organizations is a critical scholarly resource that explores the advances in cloud-based solutions in the service and manufacturing realms of corporations and promotes communication between customers and service providers and manufacturers. Featuring coverage on a wide range of topics including smart manufacturing, internet banking, database system adoption, this book is geared towards researchers, professionals, managers, and academicians seeking current and relevant research on the improvement of cloud-based systems for manufacturing and service.
Approximately 4 million U.S. service members took part in the wars in Afghanistan and Iraq. Shortly after troops started returning from their deployments, some active-duty service members and veterans began experiencing mental health problems. Given the stressors associated with war, it is not surprising that some service members developed such mental health conditions as posttraumatic stress disorder, depression, and substance use disorder. Subsequent epidemiologic studies conducted on military and veteran populations that served in the operations in Afghanistan and Iraq provided scientific evidence that those who fought were in fact being diagnosed with mental illnesses and experiencing mental healthâ€"related outcomesâ€"in particular, suicideâ€"at a higher rate than the general population. This report provides a comprehensive assessment of the quality, capacity, and access to mental health care services for veterans who served in the Armed Forces in Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn. It includes an analysis of not only the quality and capacity of mental health care services within the Department of Veterans Affairs, but also barriers faced by patients in utilizing those services.
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Do interventions improve health outcomes? This volume provides a model and road map to answer clinical questions related to intervention effectiveness research, quality improvement, and program evaluations. It offers clear and simple guidance for all phases of a clinical inquiry projects from planning through dissemination and communication of results and findings. The book emphasizes the value and importance of leveraging existing data to advance research, practice, and quality improvement efforts. Intervention and Effectiveness Research is a practical guide for organizing and navigating the intersections of research and practice. Structure, process and outcome worksheets for every step are provided together with examples from diverse settings and populations to lead readers through the process of implementing their own projects. The author guides readers through the process of designing, implementing, and evaluating project s. This book is intended for teachers of DNP and PhD programs in nursing and other disciplines, their students, and healthcare leaders who need to leverage data to demonstrate care quality and outcomes.
First Edition Received 100 Points and 5-Star Doody'sReview! This is the only nursing text to facilitate the achievement by Doctor of Nursing Practice graduates (DNPs) s of the highest possible competency in conducting systematic and in-depth evaluations of all aspects of health care. The second edition of this award-winning text keeps pace with the rapidly evolving health care market by presenting a more comprehensive range of evaluation strategies for analyzing quality, safety, and value in health care practice and programs, with an emphasis on conducting, interpreting, and disseminating findings. It includes three new chapters addressing evaluation and outcomes, program evaluation, quality improvement, and reporting and disseminating the results. Based on the best evidence-based practices, the book provides DNPs with in-depth information on the conceptual basis of evaluation, its application as an integral part of contemporary health care delivery, and resources and methodology for evaluation of practice outcomes. It includes a critical examination of the characteristics, sources, and quality of the nature of evidence and presents several different evaluation models including those that focus oneconomic evaluation. The evaluation of organizations, systems, and standards for practice are covered in detail as are the evaluation of populations and health care teams, particularly interdisciplinary collaborative health teams. Also addressed is the process for translating outcomes from evaluation into health care policy, and opportunities for advocacy and leadership. Numerous examples and case studies illustrate concepts. New to the Second Edition: Includes three (3) new chapters that address evaluation and outcomes, program evaluation, quality improvement, and reporting and disseminating the results Explores health care practice determinates related to quality, safety, and value Covers how to lead and participate in comprehensive health care evaluations using best practices in conduct, interpretation and dissemination Includes strategies for evaluating small, medium, and large programs Key Features: Facilitates competency in conducting systematic and in-depth evaluations of all aspects of health care Based on best practices and evidence based practices Offers practical methods and tools used to conduct and implement a QI project Provides numerous examples and case studies Encourages the dissemination of results using a variety of venues, such as formal presentations, posters, and publications
Improving the quality of health care services is critical for achieving the Millennium Development Goals in low- and middle-income countries, such as India. Policymakers and decision-makers at state and district levels need a better understanding of planning, strategizing, and implementing quality of care under the health system. By collecting and synthesizing what is known about the quality management of health services, this book fills an important void in improving the quality of health services in India. The book starts with synthesizing literature on frameworks for the quality of India's health care. It develops a framework for the quality of safe motherhood and family planning services. In subsequent chapters, the book covers measuring, diagnosing, strategizing, and implementing the quality of health care, with particular focus on reproductive and child health care services at the district level. This comprehensive text will be useful for students, scholars, and professionals in the area of health systems, health management, public health, health policy, and population policy, as well as for those engaged in managing and researching quality in health care and performance management.
This reference guide lays out standards for each phase of a typical evaluation process: from defining purpose, to planning, designing, implementing, reporting, and learning from and using evaluation results.
