English for Secretaries and Administrative Personnel prepares future professionals in a challenging job market. The successful first edition has now been updated and fully revised! English for Secretaries and Administrative Personnel is a comprehensive Secretarial and Business course organised into three modules: Listening, Writing and Reading. Each unit provides presentation material of office situations, followed by a comprehensive vocabulary and grammar focus and skills work. The language level has been carefully graded for use in an elementary to pre-intermediate classroom.
This handbook for administrative assistants and secretaries covers such topics as telephone usage, keeping accurate records, making travel arrangements, e-mail, using the Internet, business documents, and language usage.
"My boss is always in crisis mode."" ""My boss never gives me all the information I need."" ""My boss doesn't understand what I do."" ""My boss never says thank you."" Sound familiar? It is the assistant who bears the brunt when manager and assistant are working ""out of synch."" This unique book shows assistants how to take charge of their relationship with their boss - using a multitude of tools, tips, and interactive exercises to help assistants meet the challenge and make themselves indispensable. They will learn how to: * bridge communication and workstyle gaps with the boss * take responsibility for their own job satisfaction * focus on shared goals, both long-term and short- term * take purposeful actions aligned to their manager's actions * use specific techniques to ensure they and their managers work as a team * clarify priorities - for themselves and for what their managers need" "
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
