[PDF] Full Engagement Pocketbook Download eBook

Engagement Pocketbook

Author: Douglas Miller

Publisher: Pocketbooks

Published: 2016-05-12

Total Pages: 113

ISBN-13: 1906610894

Fully engaged and motivated people perform better, enjoy greater job satisfaction, are more loyal and bring the manager and team leader the outcomes they have targeted. Doug Miller, author of the Engagement Pocketbook, has distilled decades of theory on the topic of engagement to produce the SPARC model designed to help managers on a day-to-day basis get the best out of their people. HR professionals, coaches, mentors and trainers will also find the model insightful. SPARC comprises five elements: Self-determination (degree of individual autonomy)Purpose (role clarity)Authenticity (scope for self-expression)Reward (spiritual, emotional & financial gain)Challenge (need for learning & development) For each element five management interventions are described, bringing the model to life and underscoring the pocketbook’s practical approach.

Performance Management Pocketbook

Author: Pam Jones

Publisher: Management Pocketbooks

Published: 2014-08-15

Total Pages: 116

ISBN-13: 1908284293

DOWNLOAD EBOOK

Performance Management is about getting results, getting the best from people and helping them to achieve their potential. Employee engagement has an important role to play in this, it is about the emotional commitment to the organisation and its goals. In this second edition of the Performance Management Pocketbook, readers will find plenty of tips and techniques to enhance their performance in the following areas: leading others to achieve results; understanding the impact of their own style; engaging and motivating others; creating high performance teams; setting clear objectives; managing performance difficulties and coaching and delegating effectively. The book contains illustrative case studies and each chapter has a helpful review and actions section. The author Pam Jones is a member of the Ashridge Business School open programme management team. Her responsibilities cover a suite of programmes encompassing performance management, influencing and general management skills. "In an ever-demanding and competitive world, OK and average simply aren't enough - performance matters. If you want to get the best out of your people, then this book is packed with advice and ideas on how to do that." Lydia Hatley, Leadership Change Manager, Argos "Very useful - a practical and comprehensive guide for all leaders who truly value their team." Claire Dobbs, Managing Director, Havas Life London.

Feedback Pocketbook

Author: Mike Pezet

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 130

ISBN-13: 1907077944

DOWNLOAD EBOOK

Lack of feedback and coaching to aid development is the third most cited reason for resignations at work. 'Netgeners' with their reliance on social networking and instant messaging have added even greater impetus to the need for performance feedback. Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviours. It can reassure and thus reduce anxiety; and it can help people see the 'bigger picture', leading to greater alignment with organisational goals and needs. The Feedback Pocketbook encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.

Webinars Pocketbook

Author: Stella Collins

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 115

ISBN-13: 190828448X

DOWNLOAD EBOOK

Engaging your audience and holding their attention is the principal focus of the Webinars Pocketbook. It will show you how to design, set-up and deliver internet-based meetings, presentations and training workshops that harness technology for maximum impact and effectiveness. The pocketbook begins by describing the different webinar tools available - such as web cams, polls, messaging windows, whiteboards and breakout rooms - and how and when they can be employed to your advantage. It then goes on to explain how you need to adapt your communication style and method of delivery to suit the virtual environment, including making good use of attractive visuals to support your message. An explanation of how to gain participant buy-in, several case studies, a troubleshooting section (problems and solutions) and the authors' top 21 tips for successful webinars end the pocketbook on a practical note.

Structural Engineer's Pocket Book British Standards Edition

Author: Fiona Cobb

Publisher: CRC Press

Published: 2020-12-17

Total Pages: 441

ISBN-13: 1000384942

DOWNLOAD EBOOK

* British Standards Edition, as a companion to the more recent Eurocode third edition *Time-saving, affordable, first-point-of-reference for structural and civil engineers * Brings together data from many sources into a compact, easy-to-use format * On-the-job rules of thumb to design specifications

Mediation Pocketbook

Author: Richard Boardman

Publisher: Management Pocketbooks

Published: 2014-01-01

Total Pages: 131

ISBN-13: 1908284382

DOWNLOAD EBOOK

Early intervention in a dispute, before the disagreement escalates, is often the most effective form of mediation. Consequently, the line manager or supervisor responsible for those individuals at loggerheads is frequently the best person to spot a growing problem and then to intervene. The Mediation Pocketbook will help such managers to understand what creates and sustains conflict and describes a step-by-step approach for dealing with it. The book sets out the skills that are required and what tools and techniques are available and how they can be deployed to achieve positive outcomes. The ideas and methods featured will also be helpful to HR specialists and those people with training in the subject, for when a problem demands formal mediation procedures. Individuals facing conflict and the need to persuade others to see their point of view will also benefit from the practical advice. Conflict in the workplace causes dissatisfaction and demotivation which in turn leads to greater absenteeism and affects performance. Resolving disputes constructively, rather than simply persuading people to 'agree to differ', will impact positively throughout the organisation.

C.R.M Pocketbook

Author: David Alexander

Publisher: Management Pocketbooks

Published: 2013-01-01

Total Pages: 131

ISBN-13: 1908284331

DOWNLOAD EBOOK

An effective customer relationship management strategy can deliver a step change in customer engagement, profitability, revenue growth and sustainability. This second edition of the CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans in a multi-channel environment. Consumers are becoming more empowered and turning to channels where they can access their own personal information, have more say in how that information is used, and manage how often they receive marketing materials. They have the ability to compare and analyse product and service offerings without the need for interaction with suppliers. This book explains how organisations can build more effective engagement strategies that provide outstanding customer support and drive business value. There is a section describing the contribution needed from departments within organisations, including how to keep investors informed and supportive of CRM initiatives, leading to the delivery of the customer promise and business results.

Talent Management Pocketbook

Author: Andy Cross

Publisher: Pocketbooks

Published: 2016-07-31

Total Pages: 116

ISBN-13: 1907078681

DOWNLOAD EBOOK

How to find, keep and get the best from the people who can make an enterprise thrive is the subject of the Talent Management Pocketbook, now in its 2nd edition. It features checklists and self-assessment tools to gauge current talent management strategy and pinpoint where improvements can be made. Included too are examples of outstanding talent management practices. How do you judge with confidence that someone will succeed in a bigger role? The book describes how the 'potential profiler' can help identify potential talent in the key performance areas. It is one of several helpful models described. Blending talent in order to build talented teams is another focus of this illustrated pocketbook. It deals with its subject in clear, concise terms with the emphasis on providing practical solutions. The Talent Management Pocketbook has been written for trainers, HR and recruitment professionals, and for line managers with responsibility for retaining and developing talented team members.