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E-Service: New Directions in Theory and Practice

Author: Roland T. Rust

Publisher: Routledge

Published: 2016-09-16

Total Pages: 347

ISBN-13: 1315291274

The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.

Service Quality

Author: Roland T. Rust

Publisher: SAGE

Published: 1994

Total Pages: 201

ISBN-13: 0803949200

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The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.

E-Service Intelligence

Author: Jie Lu

Publisher: Springer

Published: 2007-03-09

Total Pages: 713

ISBN-13: 354037017X

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Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.

Offender Supervision

Author: Fergus McNeill

Publisher: Routledge

Published: 2012-08-06

Total Pages: 586

ISBN-13: 1136840079

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This major new book brings together leading researchers in the field in order to describe and analyse internationally significant theoretical and empirical work on offender supervision, and to address the policy and practice implications of this work within and across jurisdictions. Arising out of the work of the international Collaboration of Researchers for the Effective Development of Offender Supervision (CREDOS), this book examines questions and issues that have arisen both within effectiveness research, and from research on desistance from offending. The book draws out the lessons that can be learned not just about ‘what works?’, but about how and why particular practices support desistance in specific jurisdictional, cultural and local contexts. Key themes addressed in this book include: New directions in theory and paradigms for practice Staff skills and effective offender supervision Different issues and challenges in improving offender supervision The role of families, ‘significant others’ and social networks Understanding and supporting compliance within supervision Exploring the social, political, organisational and historical contexts of offender supervision Offender Supervision will be essential reading for academics, undergraduate and postgraduate students, policy makers, managers and practitioners interested in offender supervision.

Health Literacy

Author: R.A. Logan

Publisher: IOS Press

Published: 2017-10-18

Total Pages: 496

ISBN-13: 161499790X

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While health literacy is a relatively new multidisciplinary field, it is vital to the successful engagement with and communication of health with patients, caregivers, and the public. This book ‘New Directions in Health Literacy Research, Theory, and Practice’ provides an introduction to health literacy research and practice and highlights similar scholarship in related disciplines. The book is organized as follows: the first chapter explains the still-evolving definition of health literacy; the next three chapters discuss developments and new directions in health literacy research, then a further two chapters are devoted to developments and new directions in health literacy theory. Two chapters explore health literacy interventions for vulnerable populations; four chapters cover health literacy leadership efforts; six chapters describe developments and new directions in disciplines that are similar to health literacy; and six chapters portray diverse health literacy practices. A preface from Richard Carmona M.D., the former U.S. Surgeon General, is included in the book. Although the book is intended primarily for health literacy researchers, practitioners and students, the diverse topics and approaches covered will be of interest to all healthcare and public health researchers, practitioners, and students, as well as scholars in related fields, such as health communication, science communication, consumer health informatics, library science, health disparities, and mass communication. As Dr. Carmona concludes in his preface: ‘This is essential reading for all health practitioners.’

Trauma

Author: Jerrold R. Brandell

Publisher: Columbia University Press

Published: 2019-11-19

Total Pages: 471

ISBN-13: 0231548044

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An expanded and revised edition of the first social work text to focus specifically on the theoretical and clinical issues associated with trauma, this comprehensive anthology incorporates the latest research in trauma theory and clinical applications. It presents key developments in the conceptualization of trauma and covers a wide range of clinical treatments. Trauma features coverage of emerging therapeutic modalities and clinical themes, focusing on the experiences of historically disenfranchised, marginalized, oppressed, and vulnerable groups. Clinical chapters discuss populations and themes including cultural and historical trauma among Native Americans, the impact of bullying on children and adolescents, the use of art therapy with traumatically bereaved children, historical and present-day trauma experiences of incarcerated African American women, and the effects of trauma treatment on the therapist. Other chapters examine trauma-related interventions derived from diverse theoretical frameworks, such as cognitive-behavioral theory, attachment theory, mindfulness theory, and psychoanalytic theory.

Critical Social Theory and Evaluation Practice

Author: Melissa Freeman

Publisher: Jossey-Bass

Published: 2010-10-12

Total Pages: 116

ISBN-13:

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As a practice meant to improve society, evaluation is implicated in discussions about which societal and cultural values and principles of justice will prevail and which ones will get subverted or ignored altogether. For the most part, as currently configured, the relationship of evaluators to policy makers has jeopardized evaluation's ability to provide the critical lens needed for feedback on the effects of a society's practices, policies, and structures. Many theorists believe that it is only by examining and critically assessing how knowledge is produced and reproduced in society that we can better reflect on and imagine new, more socially just, social configurations and relations. One such approach, critical theory, is a pedagogical practice that employs a systemic and historical critique of social and cultural formations and practices in a way that fosters citizens' abilities to evaluate and alter them. The intent of this issue of New Directions for Evaluation is to show the relevance of critical social theory for evaluation practice. Each of the authors in this volume addresses in a different way and from a variety of disciplinary fields what a critical theory lens might offer evaluation practice. This is the 127th volume of the Jossey-Bass quarterly report series New Directions for Evaluation, an official publication of the American Evaluation Association.

Specialised English

Author: Ken Hyland

Publisher: Routledge

Published: 2019-03-28

Total Pages: 219

ISBN-13: 0429959834

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Specialised English: New Directions in ESP and EAP Research and Practice provides an authoritative and cutting-edge account of the latest avenues of research and practice in the dynamic field of Specialised English. Ken Hyland and Lillian Wong present 17 specially commissioned chapters by some of the world’s leading experts to offer discussions of key topics in research, theory and pedagogy from a variety of international perspectives. Divided into three sections, which focus on conceptual issues, text and classroom practice, this book: Offers a clear and accessible introduction to current issues in EAP and ESP, including academic interaction, academic lingua franca, second language publishing, workplace talk, practitioner identity, data-driven learning and critical thinking Includes studies of a range of genres such as research articles and student reports, student spontaneous speech, personal statements, builders’ diaries and university tutorials Presents links between theory and practice with a sampling of different research methodologies, practical applications and theoretical approaches Specialised English is essential reading for upper-level undergraduate and postgraduate students and researchers in EAP/ESP and applied linguistics, as well as pre- and in-service teachers and teacher educators.