Delivering Successful IT-enabled Business Change
Delivering Successful IT-enabled Business Change

Author: Great Britain: National Audit Office

Publisher: The Stationery Office

Published: 2006-11-17

Total Pages: 88

ISBN-13: 0102943710

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This is a companion volume to the main NAO report (HCP 33-I, session 2006-07, ISBN 0102942323) and it contains details of 24 case studies which form the basis of the NAOs analysis of factors that contribute to successful delivery of IT-enabled programmes and projects which have achieved tangible benefits for citizens and taxpayers. Drawn from the public and private sectors in the UK and overseas, these case studies include: i) the Department for Work and Pensions Payment Modernisation Programme which cost £824 million and has transformed the payment of benefits and pensions through direct bank payments; ii) the Oyster electronic smartcard introduced by Transport for London in 2003 and a capital cost of £40 million; and iii) from the private sector, the UK trade associations chip and PIN programme at a cost of £1.1 billion.

IT-Enabled Business Change
IT-Enabled Business Change

Author: Sharm Manwani

Publisher: BCS, The Chartered Institute

Published: 2008

Total Pages: 180

ISBN-13: 1906124450

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The high profile failure of major IT-related projects in both public and private sectors underlines the need for stringent change management. As businesses increasingly look to IT to enable that change, this book examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work, to how that change is managed and implemented.

Good government
Good government

Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee

Publisher: The Stationery Office

Published: 2009-06-18

Total Pages: 264

ISBN-13: 9780215532251

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Incorporating HC 983-i-iv, session 2007-08

Treasury minutes on the twenty seventh to the thirty fourth, the thirty sixth to the fortieth, and the forty third to the forty fifth reports from the Committee of Public Accounts 2006-2007
Treasury minutes on the twenty seventh to the thirty fourth, the thirty sixth to the fortieth, and the forty third to the forty fifth reports from the Committee of Public Accounts 2006-2007

Author: Great Britain. Treasury

Publisher: The Stationery Office

Published: 2007-10-11

Total Pages: 120

ISBN-13: 9780101721622

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Committee of Public Accounts treasury minutes are on the following reports: HCP 113, 06/07, 27th report (ISBN 9780215034311); HCP 179, 06/07, 28th report (ISBN 9780215034373); HCP 142, 06/07, 29th report (ISBN 9780215034304); HCP 189, 06/07, 30th report (ISBN 9780215034489); HCP 309, 06/07, 31st report (ISBN 9780215034496); HCP 91, 06/07, 32nd report (ISBN 9780215034571); HCP 275, 06/07 33rd report (ISBN 9780215034786); HCP 43, 06/07, 34th report (ISBN 9780215034830); HCP 729, 06/07, 36th report (ISBN 9780215034823); HCP 812, 06/07, 37th report (ISBN 9780215034878); HCP 261, 06/07, 38th report (ISBN 9780215034991); HCP 377, 06/07, 39th report (ISBN 9780215034922); HCP 368, 06/07, 40th report (ISBN 9780215035066); HCP 892, 06/07, 43rd report (ISBN 9780215035172); HCP 246, 06/07, 44th report (ISBN 9780215035271); HCP 250, 06/07, 45th report (ISBN 9780215035387)

Ministry of Defence
Ministry of Defence

Author: Great Britain. National Audit Office

Publisher: The Stationery Office

Published: 2008

Total Pages: 70

ISBN-13: 9780102954227

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In 2000, the Ministry of Defence (the Department) began to develop plans to replace existing diverse systems with a single information infrastructure to enable better communication, to promote more efficient ways of working, and to obtain better value for money. In March 2005, the Department let a contract with ATLAS, a consortium with EDS as the prime contractor, for the installation and management of a new infrastructure over 10 years. The Defence Information Infrastructure Programme (DII) will eventually incorporate 150,000 terminals for 300,000 users at over 2,000 defence sites, including on ships and deployed operations. The parts of the Programme which the Department has on contract are estimated to cost £4.9 billion. As with other major IT programmes, DII is intrinsically complex and challenging. In this case, the Programme's size and demanding requirements for security and deployment to theatres of military operations are particularly exacting. It is also challenging to manage in terms of the complex interconnection with other business change programmes and the level of churn in the Department's business, and has had to be introduced into a diverse, and in places poor quality, estate. The Programme reports that it has already achieved or enabled benefits to date of £916 million. But the Programme's implementation difficulties have led to key elements of it running 18 months late. This delay has led to postponement of the achievement of some benefits, particularly the savings associated with switching off legacy systems and the longer term benefits from improved ways of working. The National Audit Office makes recommendations on preparation, implementation, service management and costs.

Transforming Government and Public Services
Transforming Government and Public Services

Author: Stephen Jenner

Publisher: CRC Press

Published: 2016-02-24

Total Pages: 188

ISBN-13: 1317007603

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'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

Public Sector Auditing
Public Sector Auditing

Author: Sir John Bourn

Publisher: John Wiley & Sons

Published: 2008-07-31

Total Pages: 426

ISBN-13: 9780470725344

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Drawing on 20 years of experience as Comptroller and Auditor General, and head of the United Kingdom National Audit Office, Public Sector Auditing: Is it Value for Money? is Sir John Bourn’s own account of the role and influence value for money auditing has in holding governments to account and in helping public bodies improve the ways in which they deliver services. Key features include: In-depth case studies from UK, US, Canada, China, India and Australia; Detailed analysis of complex areas of public expenditure such as health, education, privatisation, regulation, defence and IT; Examples of how auditing can promote positive outcomes rather than negative post mortems. This book is relevant for people working in both the public and private sectors, and should be essential reading for the staff of public sector audit institutions around the world, as well as commercial accountancy firms and students of accountancy, politics, economics and public management.

HM Revenue & Customs' Transformation Programme
HM Revenue & Customs' Transformation Programme

Author: Great Britain. National Audit Office

Publisher: The Stationery Office

Published: 2008

Total Pages: 40

ISBN-13: 9780102954241

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Eighteen months into an ambitious programme to transform HMRC, the Department has spent £851 million and achieved estimated benefits of £2.4 billion. These benefits are mainly from activities already underway when the programme began. Changes to funding have led the Department to revise and postpone parts of the programme, and the overall benefits expected carry high levels of uncertainty.A report out today by the National Audit Office found that most of the £11.5 billion benefits are expected to come from an increased tax yield (£6.3 billion) and transaction savings to business and government (£4.1 billion). The estimate of additional tax yield is volatile and assumes collection in full. The Department has made progress in developing its systems and processes and enhanced its project and financial management skills to deliver the programme. For most programmes it has developed governance processes and set out responsibilities for managing the projects. It delivered, as planned, one major programme in the first 18 months and has implemented parts of other programmes. It is taking action to improve implementation plans and milestones, risk management and contingency plans for some other programmes. A major driver of the programme is the Department's targets to achieve efficiency savings of 5 per cent a year. Changes in funding and content of the programme during 2007-08 delayed the completion of the business cases for individual programmes. The Department has approved business cases for 10 programmes and plans to complete the remaining three over Summer 2008. Finalising the component parts of the transformation programme is a critical step, particularly as the Department expects the funding available to peak in 2008-09 and reduce thereafter.Changing the culture of the Department to become more customer-focused is an important part of the programme. In any change programme staff satisfaction might be expected to decline and recent surveys indicate morale remains at a low ebb. The Department needs to more actively demonstrate the benefits to its staff and manage the expectations of customers as many of the improvements for them are scheduled for 2011 and beyond.

The delays in administering the 2005 Single Payment Scheme in England
The delays in administering the 2005 Single Payment Scheme in England

Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts

Publisher: The Stationery Office

Published: 2007-09-06

Total Pages: 70

ISBN-13: 9780215036179

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The EU Single Payment Scheme replaced 11 previous subsidies to farmers based on agricultural production with one payment for land management. The European Commission gave some discretion to Member States over how to implement the scheme, and the Rural Payments Agency, which is responsible for administering the scheme in England, opted for the dynamic hybrid model which incorporates elements of previous entitlement and new regionalised area payments based on a flat rate per hectare. The Agency and Defra encountered severe problems in the implementation of the scheme in England, and by the end of March 2006, it had paid farmers only 15 per cent of the £1,515 million due, compared with its target of 96 per cent. This caused significant hardship to farmers and taxpayers will have to pay extra implementation costs. Defra has had to secure an extra £300 million to meet the potential cost of disallowance of expenditure by the European Commission arising on the problems in administering the scheme. Following on from a NAO report on this topic (HCP 1631, session 2005-06; ISBN 9780102943399 published in October 2006, as well as a report from the Environment, Food and Rural Affairs Select Committee (HCP 107-I, session 2006-07, ISBN 9780215033383) published in March 2007, this report by the Public Accounts Committee examines the impact of the payment delays on the farming sector, why implementation failed, the role of Defra and the changes being put in place to rectify the mistakes made. Lessons highlighted include: the Department made the scheme unnecessarily complex by choosing to adopt the most demanding implementation option; the Rural Payments Agency shed too many experienced staff at a key time; implementation of the project started before the scheme specification was finalised; and the IT system was introduced without adequate testing, a failure often seen with government IT projects.

The National Offender Management Information System
The National Offender Management Information System

Author: Great Britain. National Audit Office

Publisher: The Stationery Office

Published: 2009

Total Pages: 44

ISBN-13: 9780102954678

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The project's original aim of a single shared database of offenders will not be met, though the number of databases used has been reduced from 220 to three. The new system was to be introduced by January 2008 and was to cost £234 million to 2020. By July 2007, £155 million had been spent on the project, it was two years behind schedule, and estimated lifetime project costs had risen to £690 million. The project was halted while options to get the budget under control were sought. The causes of the delays and cost overruns were : inadequate management oversight, significant underestimation of the project's technical complexity, weak change control and absent budget monitoring. The design of the main supplier contracts precluded pressure on suppliers to deliver to time and cost. In January 2008, NOMS began work on a re-scoped program with an estimated lifetime cost of £513 million and a delivery date of March 2011.