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Author: Ros Jay
Publisher: Pearson Education
Published: 2003
Total Pages: 232
ISBN-13: 9780273656036
DOWNLOAD EBOOKWhatever tough situation you face at work, this is the book to provide sound and rational advice on what to do, and how to help you tackle those really testing management dilemmas.
Author: Ariane de Bonvoisin
Publisher: Harper Collins
Published: 2009-10-13
Total Pages: 274
ISBN-13: 0061874698
DOWNLOAD EBOOKThe First 30 Days reveals the nine principles of change that will revolutionize how you face transition times. With real-life stories, practical exercises, and inspiring action points, this book teaches the skills you need to face or make any change in your life, including how to: Use your Change Muscle Combat fear, doubt, and all your change demons Get in touch with your spiritual side Create a plan that will get you results
Author: Pema Chödrön
Publisher: Shambhala Publications
Published: 2005-01-11
Total Pages: 203
ISBN-13: 1590302265
DOWNLOAD EBOOKDescribes a traditional Buddhist approach to suffering and how embracing the painful situation and using communication, negative habits, and challenging experiences leads to emotional growth and happiness.
Author: Gill Hasson
Publisher: John Wiley & Sons
Published: 2014-10-29
Total Pages: 215
ISBN-13: 0857085719
DOWNLOAD EBOOKDON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Author: Renee Evenson
Publisher: AMACOM
Published: 2013-10-15
Total Pages: 242
ISBN-13: 0814432999
DOWNLOAD EBOOKHow to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Author: Todd Whitaker
Publisher: Routledge
Published: 2013-08-16
Total Pages: 209
ISBN-13: 1317927710
DOWNLOAD EBOOKThis book helps teachers, principals, superintendents, and all educators develop a repertoire of tools and skills for comfortable and effective interaction with parents. It shows you how to deal with the parent who is bossy, volatile, argumentative, aggressive, or maybe the worst - apathetic. It provides specific phrases to use with parents to help you avoid using "trigger" words which unintentionally make matters worse. It will show you how to deliver bad news to good parents, how to build positive credibility to all types of parents, and how to foster the kind of parent involvement which leads to student success.
Author: Susan Benjamin
Publisher: McGraw Hill Professional
Published: 2008-08-29
Total Pages: 225
ISBN-13: 0071606203
DOWNLOAD EBOOKThe Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of stickycircumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”
Author: Allen Elkin
Publisher: John Wiley & Sons
Published: 2011-03-16
Total Pages: 322
ISBN-13: 1118053486
DOWNLOAD EBOOK“This book gives you many action-oriented ways of coping with your anxiety about anxiety.” —Albert Ellis, PhD, President, Albert Ellis Institute Is your job tying your stomach in knots? Do you toss and turn in bed at night? Are your ulcers having ulcers? Face it—you’ve got too much stress in your life, and it’s time to give yourself a break. The consequences of not dealing with stress range from poor health and broken marriages to premature death: not a very cheerful outlook. Thankfully, all kinds of stress reduction approaches are available today: from breathing and posture to imagery and meditation. These new ideas have taken the world by storm—and taken the pressure cooker off the fire for millions of chilled-out people around the world. Whether it’s love, work, family, or something else that’s got your anxiety in the red zone, here’s an easy way to improve your outlook. Stress Management For Dummies will help you identify the stress triggers in your life and cut them down to size quickly, with tips on how to: Determine your stress level Relieve tension at work and at home Deal with difficult people Combat stress with diet and exercise Soothe your anger and worry Certified stress manager Allen Elkin, PhD takes the guesswork (and the added stress!) out of finding the stress relief system that’s right for you. After determining your stress level with a few simple tests, you’ll get step-by-step guidance on finding and eliminating sources of stress, in both your mind and body. Inside are hassle-free techniques, helpful advice, self-evaluation quizzes, and fascinating information on: Letting go of tension through breathing, stretching, massage, and more Clearing the clutter in your life—and in your mind Managing your time—setting priorities, delegating, and conquering procrastination Eating, exercising, and sleeping right Stress-resistant thinking Reducing interpersonal stress Personal relaxation techniques The top ten stresses in life The ten most stressful jobs With a wide but manageable array of stress-management techniques, strategies, and tactics, this is your own personal toolbox for stress relief. So relax, take a deep breath, and start reading!
Author: Harvard Business Review
Publisher: Harvard Business Press
Published: 2018-04-17
Total Pages: 83
ISBN-13: 163369609X
DOWNLOAD EBOOKLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Author: Wayne C. Brown
Publisher: Strategic Book Publishing & Rights Agency
Published: 2015-05-28
Total Pages: 93
ISBN-13: 1681811308
DOWNLOAD EBOOKDealing with Difficult Situations: The Processing of the Lord is the testimony of Wayne and Charmaine Brown, as they were being processed by God in their season of preparation for the ministry. It gives insight into how all believers in Christ can respond to life’s challenges, partnering with God, and allowing His processing to have Christ formed in them. God takes His time to shape and form the man before the ministry. He has been shaping His Church (the Body of Christ) for over two thousand years. In every season of life, there is seed, process, and harvest. Process involves challenges, and it is important that we have the right response to God in the midst of life’s challenges. As we go through challenges, it is also important that we have a correct and accurate posture, knowing that through our suffering, God’s glory will emerge. The result of all God’s work is to have Christ formed in us so we can fulfill His purposes accurately and in His nature.
