This dissertation, "Customers' Perception of the Service Quality Provided by a Well-established Property Management Company in Hong Kong" by 劉家聲, Ka-sing, Desmond, Lau, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389478 Subjects: Housing management - China - Hong Kong Consumer satisfaction - China - Hong Kong
This dissertation, "Property Management Service Quality of Shopping Centres in Hong Kong: a Study of Tenant's and Customers' Satisfaction" by Chun-tat, Ha, 夏進達, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In a highly competitive market like Hong Kong, shopping centres have to be constantly improving in order the meet the needs of your clients. The research here aimed to find out what factors from the service quality aspect as well as from the external environment aspect those were likely to be seen as more important by customers (shoppers) and tenants respectively. It was found that customers tended to treat external factors like accessibility and trade mix as more important than others, whereas tenants tended to think that service quality was more important. The common result from the two groups of participant was that both customers and tenants treat a factor as the most important when it has the strongest influence to them. From the customers' point of view, it was time consumption, whereas from the tenants' angle, factors that had the strongest influence to their business was considered to be the most related factor to their satisfaction. At the end of the paper, it discussed how property management could use the finding of this research for future use. Subjects: Shopping centers - China - Hong Kong - Management
Professional housing management is of growing importance in Hong Kong and the "Hong Kong management model" is adopted in many neighbouring high-density cities. However, there has been by far no literature on the subject of housing management practices in Hong Kong. This book is therefore crucial in understanding how housing management makes significant contributions to the safety, viability, liveability and vibrancy of our high-density and high-rise environment. Since the late 1980s, housing education in this city has developed by leaps and bounds. A recent study found that over 3,000 junior practitioners would be seeking professional training or further study for career advancement. This book is an indispensable aid to self-study or taught courses.
This dissertation, "The Value of Property Management Services in Housing: an Experiment" by Jinhuan, Li, 李晋桓, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Nowadays, as people have higher aspiration for quality of life, the way they value housing no longer looks for provision of fixed structure and physical comfort, but also the pleasure they enjoy from the spatial fixity and the service available in attached with the property. Historically, hedonic pricing model is the most popular way for valuation of housing by modeling the implicit price of attributes comprised in a residential premise. This research, based on the hedonic pricing framework, creatively and skillfully adopts the experimentation method to measure the value property management services in the residential properties in Hong Kong. After a thorough literature on both development of property management as well as the determinants and appraisal of property value, the experiment manipulates the criteria that potential property buyers would consider and simulate the information processing environment for decision making of home purchase, through which the value of property management services is then measured from the users' perspective. The experiment result confirms the importance of property management services, and statistically testifies the hypotheses to reveal the interaction between property management and property value. It finds that property management services in general have contribution to the value of the property being managed, and higher quality of service significantly contributes more. Even for same service quality, the role of property management becomes prominent to inferior grade of residential building, or presents larger impact when the property depreciates over time. Adoptability of experiment methodology is successfully justified. Hedonic regression approach in return examines the setting of the experiment and proves its subsequent result. Experimentation not only provides a powerful way of moving beyond simple questions about "do you think property management is important" or "how important is it" in normal survey, but also makes real time data available rather than analyzing the historical property transaction records in common hedonic modeling. People's appreciation to the intangible management services is well and truly measured from careful experimental arrangement. Such result surely expands the application of hedonic pricing model in measuring the magnitude of an intrinsic attribute, and provides good reference to the property management industry, real estate developers, academic researchers, and the society at large. DOI: 10.5353/th_b4834272 Subjects: Real estate management - China - Hong Kong
This dissertation, "A Study on the Impacts of Residential Concierge Service in Hong Kong" by Ka-yuk, Tsui, 徐家玉, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In the past decade, the nature of the property management service has been changing from providing basic elements such as cleansing, security, maintenance etc. to nowadays more and more added value services which have been applied in the daily operations and in fact far away from the basic nature of property management service but with more personalized, tailor made services to be included in order to upgrade the service quality as well as enhance the customer satisfaction. Different kinds of added value services have been used such as the postal service, copy & fax service, dry cleaning, dinning booking etc. are commonly applied in the property management services. In recent ten years, the concept of residential concierge service has been widely introducing into the residential properties in Hong Kong. Such concept is generally copied from the concierge service in hospitality industry which the department provides the tailor made and personalized service to solve the customer's enquire without saying "no" in order to delight the customer in every touch. The concierge service is easily to enhance the customer satisfaction if the service provided excessed the customer expectation. In this circumstance, the concept of the concierge service has been applied into residential property as the provision of residential concierge service somehow could represent the level of luxury of people who are living in the property. The property management company makes use of the residential concierge service to make its product or service different over other competitors. The impacts of the application of the service seem positive in view of the increment of the number of the application in these recent years. Actually, the residential concierge service in this several years is not the monopoly for luxury residential properties but becomes one of the necessary service or item to be included under property management services. It is easily to discover that most of the newly established residential properties are equipped with the residential concierge service and the service standard has been tended to professional as in hospitality industry. It is believed that the application of the service could upgrade the service quality, enhance the customer loyalty and eventually gain business and enhance company reputation. Nevertheless, the impacts of the application of the residential concierge services have not been proved as there are fewer studies had conducted in the past although the application of the concept in the property management industry has been widely used. It is valuable to have an in depth study in order to realize the influences and further areas of the application in the future. DOI: 10.5353/th_b4834350 Subjects: Real estate management - China - Hong Kong
This dissertation, "To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong" by Ka-wan, Wu, 胡家穩, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: The property management in Hong Kong has emerged in its importance in the past decades. The people's thought towards property management has changed from the provision of basic services such as watchmen and cleaners to a professional servicing industry. Moreover, as changes in people's attitude in service consumption and social values, the requirement of the owners for the property management services raised. Apart from this, the participation of Owner Committee ( OC ) in the property management has become more significant which has been recognized by the residents, the property management practitioners as well as the government. As a result of the rapid population growth, the demand for the housing has increased rapidly too thus, led to the development of multi-storey buildings in large scale. The government policy has encouraged the participation of OC in the management of the building by formation of Owners Incorporations aiming at the promotion of a 'self-help' approach for which the OC could manage the building on their own. The encouragement of the government by enactment of the Building Management Ordinance has strengthened the power of the Incorporated Owners as they have the power to terminate and to appoint managers at their choice. However, we always hear that Owner Committee (OC) will cause a lot of quarrels between OC and the property managers/property management companies and bring a lot of troubles to the property manager/property management company. Sometimes the property managers/ property management companies complained that the requirement of the OC is too high to meet and unreasonable. Moreover, they also complained that OC controls too much on them so that their efficiency of work and their daily performance will be reduced. In addition, it creates a great impact to the property management companies and to the industry of property management. For example, the incidents of termination of property managers/property management companies were increased for the past decade. Does OC really could not perform their function and to make contribution to improve the quality of private residential property in Hong Kong? In this dissertation, it is to find out whether the OC participation in the management of the property has positive impacts on the management quality of the estates or not. If yes, to what extent or level that OC could help improve the quality of the private residential property in Hong Kong. After the estate study, it was found that OC participation in the management of the property could help the management company understand their needs and become more accountable. It was also noted that by the questionnaire survey and face to face interviews, the estate selected for the estate study that is a high level of participation of OC, all the comments and results have a higher satisfaction rate and a positive impacts on the management quality of the estate as well as in the whole property management industry. DOI: 10.5353/th_b5372737 Subjects: Homeowners - China - Hong Kong Housing management - China - Hon gKong
This dissertation, "An Analysis and Evaluation of Quality Services in a Property Management Company" by Chap-man, Elsie, To, 杜集敏, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389554 Subjects: Real estate management - China - Hong Kong - Case studies Quality assurance - China - Hong Kong - Case studies
This dissertation, "An Evaluation of Quality Services of Private Property Management in Hong Kong: a Comparison Between Companies With and Without ISO 9000 Certification" by Hon-cheong, Wong, 黃漢昌, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196881 Subjects: Housing management - China - Hong Kong - Quality control - Case studies
