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Author: Maureen G. Mulvaney
Publisher: Gratitude Publishing
Published: 2017-04-01
Total Pages: 44
ISBN-13: 0961692324
DOWNLOAD EBOOKMGM, the #1 Rated School Nutrition Speaker and Author, loaded this easy-to-read, emotion-evoking book with practical, proven strategies you can use immediately in your School Cafeteria to create ‘Magical Experiences’ for Your Customers--The Kids.
Author: Kelly E. Middleton
Publisher: Wheatmark, Inc.
Published: 2018-07-12
Total Pages: 320
ISBN-13: 1627876332
DOWNLOAD EBOOKWhen was the last time you reflected on the quality of customer service your school gives to your students? As alternate forms of education become more prominent, public education faces the challenge of losing its best and brightest students to the competition. Competing for Kids is a full-service manual for giving great customer service throughout your school district. By implementing the concepts in this book, public schools can become more appealing and more successful in retaining and attracting students. Competing for Kids teaches: How the best companies use customer service to compete at the highest levelHow these twenty-one business concepts can help public schools better compete with other forms of educationHow to develop a district-wide customer service plan for all staff members working in the public school arena
Author: Julie Nelson
Publisher: Free Spirit Publishing
Published: 2005-12-15
Total Pages: 18
ISBN-13: 1575427419
DOWNLOAD EBOOK“Kids are important… They need safe places to live, and safe places to play.” For some kids, this means living with foster parents. In simple words and full-color illustrations, this book explains why some kids move to foster homes, what foster parents do, and ways kids might feel during foster care. Children often believe that they are in foster care because they are “bad.” This book makes it clear that the troubles in their lives are not their fault; the message throughout is one of hope and support. Includes resources and information for parents, foster parents, social workers, counselors, and teachers.
Author: Christine Fonseca
Publisher: Routledge
Published: 2021-09-09
Total Pages: 138
ISBN-13: 1000495469
DOWNLOAD EBOOKBeing an introverted child is difficult, especially in an ever-increasingly noisy world. Often viewed as aloof, unmotivated, or conceited, introverted children are deeply misunderstood by parents, educators, and even their peers. That's where Quiet Kids: Help Your Introverted Child Succeed in an Extroverted World comes in. Designed to provide parents with a blueprint for understanding the nature of introversion, Quiet Kids provides specific strategies to teach children how to thrive in a world that may not understand them. Presented in an easy-to-read, conversational style, the book uses real-world examples and stories from introverts and parents to show parents and educators how to help children develop resiliency and enhance the positive qualities of being an introvert. With specific strategies to address academic performance, bullying, and resiliency, Quiet Kids is a must-read for anyone wishing to enhance the lives of introverted children.
Author: Julie Nelson
Publisher: Free Spirit Publishing
Published: 2006-11-15
Total Pages: 18
ISBN-13: 1575427427
DOWNLOAD EBOOKAll families change over time. Sometimes a baby is born, or a grown-up gets married. And sometimes a child gets a new foster parent or a new adopted mom or dad. Children need to know that when this happens, it’s not their fault. They need to understand that they can remember and value their birth family and love their new family, too. Straightforward words and full-color illustrations offer hope and support for children facing or experiencing change. Includes resources and information for birth parents, foster parents, social workers, counselors, and teachers.
Author: Adele Faber
Publisher: Harper Collins
Published: 1999-10
Total Pages: 306
ISBN-13: 0380811960
DOWNLOAD EBOOKYou Can Stop Fighting With Your Chidren! Here is the bestselling book that will give you the know–how you need to be more effective with your children and more supportive of yourself. Enthusiastically praised by parents and professionals around the world, the down–to–earth, respectful approach of Faber and Mazlish makes relationships with children of all ages less stressful and more rewarding. Their methods of communication, illustrated with delightful cartoons showing the skills in action, offer innovative ways to solve common problems.
Author: Laurence Hatch
Publisher: Lulu.com
Published: 2008-09-14
Total Pages: 133
ISBN-13: 0557004462
DOWNLOAD EBOOKKeys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.
Author: Impact Innovation
Publisher: A&C Black
Published: 2011-11-07
Total Pages: 189
ISBN-13: 1408127377
DOWNLOAD EBOOKDangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.
Author: Renée Evenson
Publisher: HarperChristian + ORM
Published: 2012-09-12
Total Pages: 303
ISBN-13: 0814420338
DOWNLOAD EBOOKDealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Author: Shawn Doyle
Publisher: Sound Wisdom
Published: 2014-04-03
Total Pages: 95
ISBN-13: 1937879429
DOWNLOAD EBOOKTurn Your Customers Into Raving Fans! Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you will discover 10 Jolts to Jumpstarting Your Own Customer Service. Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you: Create raving fans through exceptional customer service. Lower marketing expenses by retaining your current customers and getting free word of mouth. Create a work environment that you are excited to go to each day. Written by small business and customer service activists', Shawn Doyle, CSP and Lauren Anderson. They share practical steps that you can take advantage of right now. You will be inspired with real world stories of extraordinary customer service that will help you see your own small business or position in a whole new way. So what are you waiting for? Jumpstart Your Customer Service today!
